Reviews

I am really disappointed in ***. I chatted to check on new discounts because my existing contract was up. I was quoted a figure that was close to the same amount I currently was paying and it would be good for 24 months. A day later I get an email that my new bill will be $52.51 higher than what was quoted. I called and talked to a loyalty representative and they said they looked at my account and didn't know why I got that email. It was going to be what I was quoted originally for 24 months. I have the bill on autopay and I get a message the payment will be the higher amount. I called and they said there had been a mess up and they had had price increase and he was sorry but the best he could do was only $16 which is much better and I accepted it but twice I was told it would be the lower amount. Sounds a lot like bait and switch.

We want to thank ***** ****** for taking the time to file his concern. In receipt of this complaint, *** spoke with Mr. ******* and we believe he is satisfied with our efforts to resolve this matter. We sincerely apologize for any inconvenience caused. Thank you. Cox Communications

Stay far away from this company. I was charged for service I never received. I live in an apartment and it was supposed to be an easy call to set it up. During the sales call, they could not get the modem to connect. They transferred me to Technical Support, but they could not get it working. Then they informed me that it would be a $100 charge to come out to connect it. So much for easy setup. I declined. I canceled the service on the same day. I have received multiple bills saying I owed them for a month of service. I have contacted *** ******** service 3 times trying to fix this issue. The first ******** service advisor looked and saw that I had not used any data. They verified that the service was canceled. Today I just received a past-due invoice. So I contacted them again via chat. After a 15-minute chat, I was told that I still owed a balance. They did not budge, and then said, if I ever want to use *** again, I would have to pay the balance. I finally got another ******** service person on the phone, and they said the same thing. After explaining the issue again, they finally canceled the charges. Needless to say, I will never be using *** again and will not be recommending them.

We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.Thank you for your time and consideration.

It's not even worth the 1 star giving them too much credit. It's been weeks and I mean over a month since I let them install the internet never works right and always cuts out. The line they ran has been lying across my yard. The tech support is the worst team in the world, they can't even put a ticket in right and send a poor man out here to "fix" the service when we requested to disconnect. I contacted my city to notify them that they haven't buried the line and finally got a request for them to put it in the ground but it's been another week and no forward progress when I was told they have the permit. The customer service will lie to you and won't tell you fully what you're getting. The cable option is so overpriced I canceled it 2 days after getting it. The internet cuts out every night and the tech who "fixed" it told us it's a faulty part they know and we can text him when it's acting up. The router is trash and other side of the wall from the router the wifi drops 500-700mbps and my mobile network is faster. Absolute trash!!!!!!!!!

We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We are trying to reach out to our customer to address their concerns, however, our attempts to locate their account has been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. If possible, could they provide a good contact number to be reached. Thank you for your time and consideration. ******************** Executive Resolution Specialist Cox Communications, **************

The phone they sent me never worked right and the **************** was spotty so for two months I've been contacting them to cancel all my service. I have new internet and phone with att. And every single time they just end the chat or hang up on my calls and never cancel my services. This is ridiculous. My bill just goes up more and more and they refuse to talk to me and cancel my service. I would never do business with them again. They won't come out and fix issues they just do nothing for the customer. Except send bills. Worst company in ***** for sure

*** made attempts to reach ********************** in receipt of his complaint; however, we did not have the opportunity to speak with them. Should they wish to discuss this matter further, they can reach a *** representative at the contact information provided. Cox Communications

I reached out to *** cable on 05/08/24 at around 930am. I spoke with ******* in the retention department. I expressed to the agent that I was seeing ads for internet service that was cheaper than what I was paying. After reviewing my account and services received, ******* advised me that my previous promotion ended and that I had a new unlimited internet promotion that began in November of 2023, shows active, giving ***** off but not applied. The promotionwas to run until Novemberif 2024. She said she was submitting a refund form so that I'd receive credit for ***** for the past 6 months for a total of ******. She also stated that I'd receive an email or call confirmation advising this was done. By 05/17 I hadn't received any form of communication nor had my account received any adjustments. I reached back out to *** cable's retention department at 9:55am and explained what took place weeks earlier and that neither communication nor adjustment was received. The agent acknowledged the previous conversation and confirmed what her colleague had advised me of the previous promotional credit not received but stated she was incorrect and even though an error was made on their part no refund could be given because I was told of the previous promotion ending back in November of 2023. I attempted to explain that yes I was Aware of of that being communicated but that was also advised of the new promotion starting and due to the promotion not being applied I was to receive a refund. The again refused to refund, she did apply a comparable promotion to be added but again was insistant about not applying and sort of refund even acknowledging that it's unfair for me and my account to be negatively impacted by another agent. I did request to speak with a manager but was advised not an option and that someone would be calling me back that day but no further communication has been received.

We want to thank *************************** for taking the time to file her concern. In receipt of this complaint, *** spoke with ******************** and we have addressed their concerns. We sincerely apologize for any inconvenience caused. Thank you. Cox Communications

After 30+ years of cable TV, we cancelled our subscription due to rising prices charged. For years now, rates increase annually. If you call and complain, they will give you a better "deal" but this is only until the next year when prices are again adjusted upward. We opted to go with streaming service which is much more affordable however we are unable to get internet services comparable to *** in our area, so are forced to retain their internet services. Immediately they wanted us to upgrade to the "premium" package, $30 more per month than we currently pay. The first month was a partial so there were no issues. The second month we began monitoring our notifications and received nothing of anything close to overage. We understood we would receive notification of usage and potential overage so had no concerns UNTIL our bill arrived. It stated we had exceeded our package allotment however they were offering a ******* which was applied. I contacted them, ******** on 3/15 regarding the missing notifications. I was advised there was no email established for our account which was very odd since we had previously received email from them! He could offer no explanation except to re-establish an email, which we did.The next month we received usage notification of 75% 3/22 and 90% on 3/26. On 3/31 we received email saying we had exceeded & when the bill arrived, had been billed the maximum.Again I contacted ***, speaking with **** in ***************** She could offer no explanation of usage except the daily record, transferred me to Tech Support which could do no better. They can't tell you approx what an hour of streaming equates to or anything other than "you exceeded". They can provide daily usage without any explanation of what it entails? Also, my notifications are based on 1st thru last day of month. Bill is 3/4 to 4/3. I want an explanation of how their charges are incurred and how they are billed explaining discrepancies.Thank you for your assistance.

*** made attempts to reach ********************* in receipt of his complaint; however, we did not have the opportunity to speak with them. Should **************** wish to discuss this matter further; they can reach a *** representative at the contact information provided. Cox Communications

They are the sorriest company Ive ever dealt with. **************** is the worst Ive ever dealt with. I have been hung up on so many times or transferred to Spanish speaking tech. Support has taken me hours to get my system set up so I can watch TV and get on the Internet I finally got a hold of the technician in ******* ******. She needs a triple raise because she knew what she was doing. She is the first one Ive ever come across. That knows anything at ***. I moved into a new location, keeping my old location for the camera thats there and now my other location does not work and they tell me that I need a new modem or whatever its called before they can get me back up and it will cost me money. I guarantee you they are the stupidest bunch of people I have ever dealt with, and if they dont know what theyre doing, they just hang up on you so you have to call somebody else ive never worked with so incompetent company in my whole life and Im 76 years old and if I could get rid of them where Im at Id go somewhere else so if you have to deal with *** get ready to have to deal with stupid. They say they wont summit this with out a star rating they dont have any negative stars and I dont care to give them just one star because theyre not worth it. But Ill give them one star so they will summit it. Thanks you

We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and are working to provide a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. ******************** Executive Resolution Specialist Cox Communications, **************