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Business Profile

Computer Dealers

Work At-Home Equipment Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Status
Complaint Type
  • Complaint Type:
    Billing Issues
    Status:
    Answered
    Date of the transaction Sept 16, 2024, I was referred to Work from Home Equipment Solutions from a Work from Home job. I paid $159.98 for a used laptop. On September 18, 2024, the company notified me, that this laptop would not be a good match for the job I was seeking. {their ad said for ALL work-from-home jobs} I then told them to refund my Credit Card, and I would buy a new laptop from ****. We were both in agreement. I called them numerous times about the refund, along with calling my Credit card company, and no refund was issued. Now as of today, Oct 12, 2024, I have that charge on my Credit card, I reached out to the company again, and they stated that it could be 2 months for a refund, My Credit card said they have NEVER heard such a thing! I never received the equipment, yet that charge is on my card for the next billing cycle on November 1, 2024. I do not know if this Company is a scam. I need my Credit Card reimbursed before the next payment is due.

    Business response

    01/16/2025

    This customer opened a chargeback because they did not want the item they ordered, we did not ship & they WON it since we did not dispute it, Money was refunded. 

    Not sure what else this customer would want, considering they never actually obtained our product/service. 

  • Complaint Type:
    Product Issues
    Status:
    Unanswered
    I reached out to the company by messaging through the website chat and I even called the store and still they will not provide me with a shipping label to return the defective laptop, so I can receive a refund back to my debit card. Their website says items are cleaned, sanitized and check to make sure they work I received a dirty, sticky laptop with all the ports dirty and I have pictures and a video of the curser not working.

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