Reviews

I am writing in regards to a bill for date of service 2-7-2024 for $180. This boot was brought to me at ****** Clinic urgent care and I asked if this was covered on my insurance or if I would have to pay out of pocket. The man said it was covered at no cost on my insurance. I have received a bill for $180.95, I called my insurance and it was not covered but there was a plan discount. My insurance was billed $323.12 and paid $142 to you. And now you are asking for $180 to be paid by me. I am willing to pay for the boot but not at this completely inflated price given when I asked specifically if it was no cost at the urgent care. I will be happy to pay within the price ranges listed below as they go up to $85 and as low as $16 when searching. I do believe your staff needs to tell people the exact price they will be paying in the ** or urgent care settings as this is more of a predatory business practice. I have *** accommodations and would never had know otherwise as I have never had a foot injury claim with my insurance. Or I will be happy to return the used boot. I have called 4 times in 2 months to try and speak with someone from your company and no one has returned my calls. I called the local number and spoke to someone that orders equipment, but she said there was no way to get a live person from billing on the phone. She said anything you buy from us is overpriced medical equipment just like at the hospital Tylenol is $500 a pill.The bill is now past due and I do not want it going to collections. Please have someone return my call in 48 hours.Ref ******

Thank you for the feedback. The nuances of trying to bill insurances for orthotics is frustrating for us as well. Staff who dispense those to patients at the ** and other departments do not have the knowledge to discuss the billing in detail with patients. Please expect a telephone from a representative in our business office who will alleviate your concern with more reasonable pricing. We appreciate the opportunity to make this right for you.

My doctor ordered a roleater ****** and when I picked it up I was never told it was a rent to own. I signed for receipt of it and received a signed copy of a. Contact in the mail.When I called them they told me then it was rent to own.Shady business practices

**************, I appreciate you taking time to speak with me about your concerns. I apologize for the incorrect information given to you about your equipment, as it was not a rental, but a one-time purchase. We have re-educated staff on the importance of this. Please feel confident to ask for a supervisor or manager if you feel at any time that information given to you not quite right. We appreciate the opportunity to provider for your home medical equipment needs. -- ****************************************, Front End Operations Manager

Not considerate of patient needs. Too long to respond to requests. Very apathetic, not helpful

All Saints is continually re-evaluating our customer service experience and re-training staff. We understand that not all CSRs have the same presentation and strive to improve that through reviewing recorded patient calls with them. Please always contact our offices if you feel you have had a negative encounter with our organization and we will strive to rectify it. Thank you.