Complaints

• Initial Complaint

  09/26/2024

  Complaint Type:

  Facilities Issues

  Status:

  Unanswered

  More info

  On 9/22/2024 I reserved a room for 8 days and proceeded to pay the extra fees to check in early. The room that I was given was absolutely disgusting and smelt like pee. When the front desk representative came upstairs to confirm my complaint she agreed it definitely was a over powering pee smell. I was told there was no rooms currently but housingkeeping would be in at 9am and until then keep the door open to air it out. At around 9:45am no housekeeper and I couldn't tolerate the smell any longer so I asked again of I could be switched to which she replied sorry yes we have rooms available to move you too but can't without the GMs approval and again she was unsure when that would be so I could have been stuck with that room for several more hours. I've chosen not to stay there the 8 nights as its impossible to be in that room for more than 10 minutes and this business is refusing to refund my money.

• Initial Complaint

  12/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Am disabled and was switching apts.New not ready.Lookked online got there oyo site and was told needed to pay 250 by the week and 100 deposit online with my card for room.I did that and reserved it another week..Got to hotel with my service dog and the lady made me pay a hundred cash before I got room..Was told I couldn't have room if not..was evening I can't drive had no choice...I get room no phone as advertised carpet nasty no bedding period..I called oyo website deal they gave me a credit for next reservation.Had to go out purchase bedding and a used vacuum cleaning supplies..The week was ok except 4times I get out my key card turned off.Scam they got for money the clerks charge you to get back into room already paid..I went on 11th Dec to pay reservation and was told credit refund per say no good call site.I did and wa told had to have paid online to get what I consider refund for lies about amenities.No laundry no phone no bedding 8m hotel..I complained was told go to office ask Danny I did no Danny.The lady was mad I said what good is credit if can't use it.Was told oyo site nothing to do with them..Yet I was made to pay online..They kicked me out of room at 930 pm on cold rain with no time but 15min busted in with a goon squad forced us out..Gave me back half of what I had paid no deposit off card given..Cash was given for 100 I gave but it wasn't listed in there record book.The lady that kicked me out also checked me in making me pay the extra hundred for room deposit..They also charged me 60 for room when I was prepaid at discount for using reservation site..My card wasn't given the hundred the sote rook.Site said withing 7days been 10..I want my hundred back want theoney they stole off of the prepaid rates that was paid in full.So they owe me 145.00..My dog died because of the cold I believe.We we're stuck outside of the highway in the freezing rain.The lady was mad oyo website said they'd take care of in mornimg it be fine.The thief kicked me out kept.

• Initial Complaint

  11/08/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I'm a traveler from Wichita, ks who travels to Oklahoma City quite often. I tend to stick with OYO hotels, and I've never had any complaints about them until I came to Tulsa Oklahoma. I woke up to a bed bug in my bed, and a roach in my bathtub (that wasn't even cleaned) and a dead bug on my bathroom floor. The bed bug started off by my pillow, and ended up at the bottom left corner of the bed. (As shown in pics, Must be where it's colony is at) I didn't bother to look bc I wanted to get out asap. I asked for my money back and the hotel clerk said I'd have to wait for maintenance to come inspect and confirm that the issues were occurring, even though I took and have pictures myself. This was a horrible and disgusting experience, these type of bugs multiply like crazy and I would hate to bring them back to Wichita where my son lays his head at. This hotel needs to be inspected thoroughly and/or shut down.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩