Complaints

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This company moved my furniture in July of 2023. They broke a bookcase dropped it and broke the shelves they also destroyed my nightstand the front bottom panel was out. Then they took the stuff with them and said that they were going to give it to the owner so that he could replace it / pay for it. I have spoken many many times to *********************** who told me he was going to send me a refund and I've heard nothing. Last Saturday I called him he said he'd call me back within an hour with an update. I have been thoroughly inconvenienced do not I'm still short of bookcase and a nightstand. At this point in time I think I deserve money for not only my loss but also my mental anguish. I do not want anyone else to go through this again. Does *********************** should be fired and I do want to make sure that Mr *************************** knows this because my next step after better Business bureau is to go to ************************** or probably department of transportation as well. I am a senior citizen on a fixed income and this just broke everything.

• Initial Complaint

  07/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We hired Move That Stuff to move our belongings on May 18, 2022. We were pretty happy with the move, a table was broken but other than that everything was okay. We had 8 nice, high quality moving blankets in our garage that were ours. After the move was finished, we noticed that the movers took our blankets, which I'm sure was an accident. I text the owner shortly after and he said he would look into it and get back with me. A week later I text him with no response, and now his line has been disconnected. I called the number on their website and it seems my personal phone has been blocked as I can reach the line with my husbands phone. All he would have to do is compensate me for the blankets if he can't find them. After all I paid for the move it's peanuts. I find it so unprofessional to not only not respond, but block me just for wanting my property back. They claim to hire veterans and be vet owned but I'm positive my movers were not veterans. I hope they are not using that dishonestly. I will not use them again only due to their lack of professionalism in responding to my request.

  Business response

  07/27/2022

  Consumer Response /* (2000, 9, 2022/07/25) */ The business finally contacted me and are willing to give me the blankets. Thank you for your help! I believe you were the motivating factor in getting this resolved.

• Initial Complaint

  06/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Move That Stuff moved us twice. From Home that we sold to Apartment. They stored our belongings while our new home was being built. Six months after the first move, they moved us to our new home. The ripped a hole in the back of our leather couch and scratched our beautiful Ethan Allen wood kitchen table that had NO scratches prior to the moves. We filed timely complaints with Move That Stuff. It took them months to respond. Finally after multiple e-mail they responded they would give us a check for the damage to the couch and pay for the table repair. Although they claimed in an e-mail dated May 5, 2022 they would move our claim to the to of the their list, we have yet to hear from them. **** and ****** *****

  Business response

  10/03/2022

  Business Response /* (1000, 19, 2022/10/03) */ The customer received the compensation agreed to in the form of a check and indicated on 9/23/22 via correspondence with MTS that she had received it. We also had a repair company contact the customer to do a repair. An appointment was made between this company and the customer. Ms. ***** cancelled the appointment with the repair technician and said she would not need their services. We sent the customer an email this morning indicating if she changed her mind that we could have the tech reschedule. As of now we have closed the claim on file with the customer in our software.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩