Complaints

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired this company to come out and run power for my father's trailer. The worker arrives and claims they are unable to do the work promised by the estimator. At that time my father and I were building an office in the back of the garage that was going to require 2 outlets. I offered the job to the man on the spot that way he could make some money instead of leaving empty handed. He accepted and installed 2 outlets. The issue I have was that the power was being run off an existing outlet and the walls of the installation were completely open. No drywall, no insulation, nothing but 2x4 to attach the boxes too. The parts gathering and installation took less than two hours at which point he left. However when I got the bill they are trying to charge me for 3 hours of labor with materials. I contacted them and told them he was here under 2 hours and I understand that once you go over the first hour you pay the full second hour as well, but that I am not paying for an extra hour he didn't work. I sent them a check for the materials and two hours of work, which they cashed, and now they are threatening to send the remainder to collections. I am a ********* and a was just hired as a PM for construction. Not only did I witness him working for under two hours but even if I had not been here, a certified electrician doing an installation of two outlets on completely exposed walls would never take 3 hours. I have to hire our for work and electrical and would never accept this billing being put on a client. My pictures of the unfinished project won't upload but I have them for reference.

  Business response

  10/21/2024

  This complaint has no merit. Our electrician showed up at the shop to be dispatched to this project. His charge out time starts at that point. He was laid out and loaded up materials to go the job site in *******, our shop is near *********. He started out scoping out the project our service manager and him had discussed and determined the route discussed would not work because the conduit did not go where first thought. Mr. ***** did have our electrician do additional electrical work which took 2 hours. Mr. ***** is simply not wanting to pay his whole bill of 3 hours. Industry standards for Serice work is to pay employees for time spent driving otherwise they would have to work 12-hour days to get an 8-hour days pay.

  It is common practice of appliance service trucks to charge a flat fee of ****** or more just to show up at the door then hourly time starts when repair starts.

  Mr. ***** is also not accounting for the fact we had an estimator out to his home to perform an estimate for the for the work we ended up not being able to do. Those costs were built into the estimate that is not being invoiced at this time.

  Customer response

  10/21/2024

   
  Complaint: 22438145
  
  I am rejecting this response because: The estimate was communicated to be a free estimate first off, I had multiple companies out too look at doing the work and not one charged to give an estimate. Secondly, your estimator claimed you could do work that your company was unable to perform, so in with this explanation, you would have charged me for him driving out and doing no work if I didn't decide to try and get your employee some money that day? How ridiculous is that, not only is that ridiculous but you trying to say I'm getting charged for drive time of him leaving the shop? That would be like me charging my clients on construction jobs for not work but me driving. Why would anyone use my company if we used processes like that. I have already paid your company for the hours of actual work and materials, I will not pay your employee for drive time from the shop. That is absolutely absurd.
  
  Sincerely,
  
  ****** *****

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