Complaints

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My main complaint is about all the trees on the property very badly needed to be trimmed especially the one right next to my home the limbs are way over my roof and I am afraid one of these days they are going to break off and go through my roof. Ever since I lived here Year after year I have complained about them needing to be trimmed but nothing gets done about it. Also it is a big FIRE Hazard as well to have all these Trees needing Trimmed and No one doing anything about it!!!!My other issue is the sidewalk in my driveway it is a mess they should have never put one there anyway they should have known that it would get messed up driving over it all the time. My next issue is when they SHUT OFF THE WATER WITHOUT ANY NOTICE!!!!!! That can really damage my appliances abruptly being stopped like that and also how long it takes for them to turn it back on.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  issues since january 2021 and before as well as ongoing...Sharp Rent Hike (860 to over $1200):Opaque Rent Structure and Potential Unfairness:Unreasonable Residency Denial and Lack of Transparency: A Pattern of Bias?Pattern of Denials for Specific Demographics:Unreliable and Potentially Unhealthy Pool and Hot Tub: A Breakdown of Resident Concerns Frequent Closures and Lack of Communication:Suspected Water Quality Issues:Health and Safety Concerns:Safety Hazards and Inadequate Upkeep: A Recipe for Trouble at Romaine Village Manufactured Home Park Overgrown Landscaping and Structural Risks: Inadequate Lighting and Potential Crimes:Limited Staff Availability and Emergency Concerns:Unprofessional Communication and Resident Frustration:Unfair and *************************** Practices: A Breakdown of Issues at Romaine Village Manufactured ***************** Recycling and Potential Profiteering:Inefficient and Unhygienic Garbage Collection:Neglected Yard Debris Collection and Safety Concerns:Unusable Recreational Facilities and Potential Discrimination: A Broken Promise at Romaine Village Manufactured ***************** Access and Unfulfilled Expectations:Potential Discrimination and Lack of Inclusivity:Water System Issues and ************************** A Cause for Concern at Romaine Village Manufactured Home Park Unannounced Water Shutoffs and Communication Breakdown:Suspected Poor Water Quality and Health Risks:Irrigation Leaks and Unfair Responsibility Shifting:Harassment and Unprofessional Conduct by Staff: A Hostile Environment at Romaine Village Manufactured Home Park Targeting Children and Discriminatory Profiling:Privacy Violations and Intrusive Behavior:Threats, Intimidation, and Manipulation:Selective Rule Enforcement and Unfair Treatment:Unethical Practices and Non-Compliance with Regulations: A ******************* at Romaine Village Manufactured Home Park Ignoring Occupancy Limits and Safety Concerns:Chronic Understaffing and Maintenance Issues:plus much much more

  Business response

  06/13/2024

   

   Att *******:

  Resolutions Coordinator:

   

  This is in response to your letter regarding Romaine Village MHP. I am the manager, *******************************. Thank you for your letter. We take all these complaints seriously. We will need more time to respond constructively in writing to the Better Business Bureau.

  We wish to investigate these as your letter is the first communication we have received from a resident who may be dissatisfied with Romaine Village in many years. 

  Thank you for bringing this matter to our attention.

   

  Regards,

   

  *******************************

  Customer response

  06/14/2024

   
  Complaint: 21769400
  
  I am rejecting this response because: 

  We, the residents of Romaine Village *************************** and *********************** (HOA) in ****, ******, are writing to express our ongoing concerns regarding the substandard living conditions within our community. These concerns were previously brought to the attention of the Better Business Bureau (BBB) on May 28th, 2024, and unfortunately, the issues remain unresolved.
  The lack of response from both the BBB and Romaine Village management compels us to seek legislative intervention. A recent news article highlighting these issues also went unaddressed by park management, further demonstrating a pattern of neglect.
  Our residents face a multitude of problems, including:
  Inoperable amenities: Advertised amenities such as pools and recreational facilities are unusable due to inadequate maintenance and potential safety hazards.
  Safety deficiencies: Overgrown vegetation, insufficient lighting, and staffing shortages create a dangerous environment for residents.
  Unsanitary conditions: Unreasonable recycling restrictions contribute to overflowing bins and unsanitary conditions throughout the community.
  Unethical business practices: Disregard for occupancy limits, lack of standardized lease agreements, and potential fair housing violations based on ethnicity or income are serious concerns.
  Unresponsive management: Unprofessional responses to resident concerns and a disregard for responsible water management are commonplace.
  HOA mismanagement: Failure to utilize HOA fees for resident upkeep suggests potential misuse of funds and prioritizes owner profit over resident well-being.
  These issues not only compromise the basic safety and health of residents but also represent a pattern of neglect and potentially discriminatory practices on the part of Romaine Village management. Empty promises and the burden placed on residents to fix issues themselves are unacceptable.
  We believe the current system inadequately protects residents of manufactured housing communities. To ensure their safety and well-being, we urge you to consider the following legislative actions:
  Enhanced oversight: Implement a system of regular inspections and enforcement of existing regulations concerning safety, maintenance, and resident rights within manufactured housing communities.
  Standardized lease agreements: Develop and enforce standardized lease agreements that offer clear resident protections and ensure transparency from management.
  Strengthened fair housing protections: Enact stronger enforcement measures to prevent discrimination based on ethnicity, income, or other protected characteristics.
  Resident empowerment: Establish clear communication channels for residents to report concerns and access resources to address management issues effectively.
  We are confident that collaborative efforts can establish stronger legislative protections for residents of manufactured housing communities throughout ******. We welcome the opportunity to discuss these concerns in more detail and explore potential solutions with you at your earliest convenience.

  
  Thank you for your time and consideration.

  
  Sincerely,
  
  *********************************

  Customer response

  06/28/2024

  If Park staff/owner had read the entire 21 page letter as well as the petition that is on change.org in regard to the park, they would have seen everything that needs to be addressed but here it is again highlighted below as a summary for what we want as an outcome. Petition Website Link Attached below. 

  Complaints filed with BOLI, Oregon ************************ Federal Fair Housing....Bend Code Enforcement, Legislation....so on. 

  The letter effectively outlines the issues at Romaine Village Manufactured Home Park (RMVP) and serves as a strong request for action from the Better Business Bureau (BBB). Here's a breakdown of the potential outcomes the letter aims to achieve:
  Investigation into RMVP's practices: The letter highlights numerous concerns, and the BBB complaint can prompt an investigation into the Park's adherence to regulations, resident treatment, and advertised amenities.
  Improved communication between residents and **************** The request for a meeting with authorities and *************** underscores the need for better communication. This meeting could establish a platform for residents to voice their concerns directly and for *************** to address them transparently.
  Enforcement of regulations: The BBB complaint might lead to the involvement of local code enforcement agencies or health departments if the Park is found to be violating any regulations regarding safety, sanitation, or fair housing practices.
  Changes in ******************** practices: The documented issues and potential intervention from the BBB could pressure RMVP to address resident concerns. This could lead to changes in practices related to rent increases, residency applications, amenity maintenance, waste management, and staff conduct.
  Overall, the desired outcome is for RMVP to become a safe,well-maintained, and resident-friendly mobile home park. The BBB complaint serves as a starting point to achieve these improvements through investigation,communication, and potential enforcement actions.
  It's important to note that the BBB cannot enforce legal actions, but their intervention can bring significant pressure on RMVP to address the complaints. If residents have concerns that might involve legal violations,such as unfair housing practices or safety hazards, they may also want to consider contacting a lawyer or relevant local government agencies.
  Highlight the need for better management and increased staffing:
  "The current management structure at RMVP seems inadequate to handle the maintenance needs of the park and effectively address resident concerns. A lack of qualified staff has resulted in neglected repairs, overgrown landscaping, and a general decline in the park's upkeep."
  "We urge the BBB to consider the impact of insufficient staffing on the park's livability. Increased manpower for maintenance is crucial to address outstanding issues and prevent future problems."
  Address potential discrimination:
  "We are particularly troubled by reports of discriminatory behavior from certain staff members, specifically *********. Residents should feel safe and respected regardless of their race or gender. We request the BBB to investigate any potential violations of fair housing laws."
  Emphasize the importance of following through on promises:
  "Broken promises regarding park maintenance and repairs have significantly eroded trust between residents and management. A consistent and timely approach to addressing maintenance requests is essential for a healthy living environment."
  Focus on solutions and resident involvement:
  "Our community would greatly benefit from a management team that prioritizes clear communication and efficient service delivery. We believe residents can play a valuable role in identifying and prioritizing maintenance needs. We propose the establishment of a resident advisory committee to facilitate communication and collaboration."
  My husband's offer can be included as a testament to the residents'desire for improvement:
  "The fact that a resident is willing to take on the responsibility of maintenance and communication highlights the depth of frustration with the current situation. We believe this demonstrates our commitment to finding solutions and working towards a positive outcome for all residents."
  By incorporating these points, the letter strengthens the case for improved management, fairer treatment of residents, and a more responsive approach to maintenance. The BBB complaint can then serve as a catalyst for positive change within RMVP.

   

  Change.org petition website.... 

  ************************************************************************************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩