Complaints

• Initial Complaint

  01/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I contracted with McCourt in early 2021 to install wood floors in our home. Most of the work was completed in early Feb, with the exception of the installation of several transition strips between wood floor and carpet/tile. They agreed to come back in about 30 days to finish the remaining work (approx. 4 man hours) so I paid them in full for their work, including change orders.I made several attempts from April to Sept 2022 to have the outstanding work completed but I was always told they were too busy to get to me. We were out of the country from mid Sept to mid Nov so I told them we would call to schedule the work when we got back. I tried to contact McCourt by phone or visits to their office 6 times between late Nov 2022 and Jan 3, 2023 to try and schedule the work, but never got a call back from them. It was clear to me they had no intention of returning my calls or completing the work I had paid them for. On Jan 4th I sent the owner, ****, a text expressing my displeasure and telling him the complaints I intended to file against him.**** called me within minutes and was very angry. He asked if I was threatening him and I told him no, I was telling him exactly what I planned to do for his breach of contract. He expressed his disdain for people who have moved to Brookings from ********** as I had when he said *you're a typical Californian" and told me to f*** off. That was the end of our conversation and there has been no communication since. There were no changes in scope on my project. The only unknown was minor floor repairs. The original estimate was $8,509 and the final cost was $11,046. This is a difference of 30%, which I believe is excessive. I feel the estimate was low balled to get my work. I dont feel this company deserves your A+ rating. Other potential customers need to be aware of their behavior. I will be filing a complaint with the **** as well.Im requesting a $200 refund to pay for the work they refused to complete.Thank you.

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