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          Business Profile

          Wood Engraver

          Northwest Monuments

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Wood Engraver.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/30/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On 12/4/2022 I paid $150 for the death date of my wife to be engraved on her tombstone. I was told by the owner it would be done in 2 weeks. It has now been 5 months and still has not been done. My wife passed away over a year ago on 4/18/2022. I have tried calling NW Monuments and also emailing them and have not heard a thing back from them since I paid. I just want the work done. In my latest email I told them I wanted it done by the end of this month or I want a refund so I can get another company to do this. Still have not heard a thing from them.

            Business response

            05/01/2023

            We completed the final inscription. We're not sure where the customer got the 2 week timeframe.  We don't generally do final inscriptions during the wet season. This year's wet season has gone long and we are just getting done with last November's final inscriptions. We did move this job up in the order and actually tried to get it done a couple weeks ago, but brought a stencil for an inscription we had already done at the same cemetery by mistake. The job is done now and we hope the customer is happy.

            Customer response

            05/01/2023

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.    I went out to the cemetery yesterday at 10 am and it wasn't done yet so they must have done it in the afternoon.  I am happy this is done but next time it would be nice to have some communication just to keep me informed of what is going on. 
            Sincerely,

            ***********************

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 25

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          4990 SW Old Hwy 47

          Gaston, OR 97119-9050

          Visit Website
          (503) 693-1055

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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