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          Hotels

          Hood River Hotel

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Type

          • Initial Complaint

            06/23/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On Friday June 3, 2022 my husband and I checked into the Hood River Hotel and shortly after discovered a positive covid test left in our room. (I've attached screen shots my husband posted online. The video is time stamped to verify but I can't upload the video to this site, so I've attached screen shots instead. The video is low quality so you cannot tell it's a positive test, but it was, and the front desk verified) This is obviously a health violation. I'm pregnant so this was particularly upsetting. We immediately let the front desk know, who verified it and moved us to a new room. They told me I would get a refund and I would see it on my ****. When I checked out Sunday June 5th I was surprised to be charged in full, but I was told the refund would be reflected on my card within a few days. When it never was, I reached out multiple times the following week. Eventually, on June 14, I got an email from the manager accusing me of lying about the covid test. His exact email was:"Thank you for reaching out to let us know about a COVID test you said you had found in your room. I have done some research and I show our top inspector was inspecting that day and I am finding it really difficult to say he missed it. ****************, I am sorry to say that I cannot find good justification to issue a full refund" I responded showing him the video, reminding him his staff had confirmed the covid test, and reminding him I was not asking for a refund. I followed up twice but he has not responded.We paid $562.32 for two nights. I would be to be refunded half, covering one night, because this has been such a horrible experience on top of the initial incident. I can't believe how horribly we've been treated by the manager of this hotel, after the front desk had been very clear about the compensation we would receive.

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          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Years in Business: 24

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          102 Oak St

          Hood River, OR 97031-2312

          Visit Website
          (541) 386-1900

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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