Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Repairs that were suggested did not fix the issue. I paid to have someone come out to diagnose the problem. I did all the suggested repairs but the car is the same as it was before. The fasteners from under the hood weren't replaced.
Business response
11/01/2023
we have no record of this individual ever being a customer. They live in ***** and state that they had their vehicle diagnosed by what appears to be a mobile mechanic. We do not provide mobile services and we are located in ************* ******. When we received this complaint we did check to see if there are auto repair shops in ***** that use the name "My Mechanic" and there are several. At least one of these provides mobile mechanic services. We suspect that ************* has mistakenly filed a complaint against us because our name is the same or similar to whomever provided her service. Again, this individual does not appear to have ever been a customer of ours. Please update us on this matter when you receive any response from them. Thank you.Initial Complaint
06/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Severely padded bill. I told him to fix anything under $1000. They called and said it would be just over $1000. When I got there to pick it up it was *****. And the invoice included parts I had already replaced in my driveway.Business response
06/19/2023
****************** had his vehicle towed in because it would not run. He stated that he had replaced several parts. this is detailed on the repair order that is attached. ****************** asked us to diagnose and advise him on the repairs needed to get the vehicle running. I will summarize what is in the attached repair order. Our auto tech found that the *** was bad. While going through the diagnosis process he also determined that the battery was also bad. The distributor had been installed 180 degrees out of time. At this point our service writer contacted ****************** and told him what the initial diagnosis was. ****************** owed $95 in diagnosis cost at this time. The service writer informed him that the diagnosed repairs would be a little over $1,000. He also informed him that the vehicle was still running a little rough with those repairs (the tech had plugged a good *** into the vehicle as part of the diagnosis process so he knew the *** was bad but the vehicle still was a little rough). ****************** authorized more time to figure out what else might be wrong at this time. The tech found that with the authorized repairs the vehicle was setting crankshaft sensor codes. He monitored the data from the sensor and found that it was recording but intermittently dropping signal. He inspected the sensor and found that the mounting bolt was loose and the sensor had been rubbing on the fly wheel. This had damaged it so he replaced it. At this point the vehicle was running properly. The service writer called ****************** and informed him that the vehicle was ready and what the final bill was. there did not appear to be any issue at that time. When ****************** arrived to pick up he paid the bill but was very animated and used vulgar language, refused to take his invoice, and flipped our service writer off as he left.
The attachment ****************** included is a pricing estimate for an *** reflash or reprogram. Replacing an *** is a completely different repair. The battery was bad and we replaced it. We did not replace the distributor that he had installed, we reinstalled it in order to get the engine in time. the only part that we replaced that ****************** had already installed himself was the crankshaft sensor and this was because it had been damaged. I am not sure if ****************** understands the work we did because he did not take a copy of his repair order and his conduct when he picked up his vehicle did not allow the service tech to review the work with him.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.