Reviews

Customer Representative **** On Wednesday, October 9th I went to the above-referenced store because I was told I had a package returned after an attempted delivery. There should not have been any issues with the delivery. I was told that it was taken to an access point, at which I asked if a notice would have been left and I confirmed that one was not. I asked the customer service representative helping me if I could get a refund and use the amount to send the package to another address to ensure delivery. I was informed that was not policy. I told him that was fine, and could I please see the Shipment Details and I could go from there. He was printing pages out and I was waiting. At that time, I received another call from my attorney. I was speaking with him and only him. **** took it upon himself to assume I was speaking about him. I was not. I would never. He was helping me. He proceeded to scream at me. You cant call me an idiot and threw the printed pages out at me. I told him I was not talking about him at all. I apologized if that was what he thought and he continued to scream at me that he did not care and launched himself at me and told me to get out. I was in such shock and started to get scared. I didnt know what else to say or do. So, I left. The store had other customers, so you can imagine how humiliated I was. This is completely inappropriate. This employee verbally and physically assaulted me. Lastly, the box I received back was crushed, torn and opened. I am still in complete shock. I would never insult a customer service representative. Especially someone who, I thought, was trying to assist me.

The owners had no knowledge of ***** shipping policies. I proceeded to educate them based on ***** stated and listed guidelines and they shrugged me off saying they didn't have to follow those. Basically threatened to label my package falsely and were quite rude through the whole interaction.