Complaints

• Initial Complaint

  06/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I inquired about purchasing a vehicle from ***********. I sent them over a copy of my pre approval from State ****************** on 2/6/24 I had met with ***** who helped me from the dealership. He drove from ******* to ************* and I signed documents when he got there. I got the keys and drove home. A few weeks went by. I had called the dealership in regards for when i should receive the tags, plates and registration. They told me they sent it to ***. I went to Eureka *** and inquired about the tags etc. They told me they did not have anything for my vin number as the dealership sent all the info to the *** Headquarters in **********. They told me I owed money for the registration etc. I paid *** $1316. on 3/19/24. I spoke with the dealership's *** clerk that explained i did not need to pay anything as I had already paid the registration when buying the car. This was untrue as I spoke with Manager ***** at the dealership and he told me on 5/27/24 I did not pay that when buying the vehicle. Since buying the vehicle I have reached out to the dealership on numerous occasions. I called and they had mentioned when i bought the vehicle they did not list a lienholder but they put it as a cash transaction. I thought that was just on the paperwork, i did not think that was on the title. I called back 6/6/24 and spoke with ***** and asked if he could send me a copy of the title as my lienholder is wanting a copy saying they are listed as lien. he said he would call the *** clerk and call me back. he did not call .I called back on 6/11/24 and ***** said that when i signed the paperwork there was no lienholder. they said that *** who no longer works here put it through as a cash transaction and no lien. I did a downpayment of $17811.00. they received the other $45,311.00 from State ***************** on 2/12/24 and sent off the paperwork to *** with no lien on 2/16/24. Wont make this situation right as my lien is threatening to raise my interest rate from 5.4% to 18%.

• Initial Complaint

  09/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  This is regarding a new purchase. A credit report was filled out and a credit report was pulled. *** was supposed to send pricing of both leased and financed options based on a trade in and money down. AFTER the credit report was pulled the manager (***********************) told employees not to send an email and only discuss over the phone. This was very misleading and detrimental to my credit rating.

• Initial Complaint

  11/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Butler Kia has dropped the ball more then once since I purchased my 2022 Kia ******* SX in February of this year. 1st they didn't follow through with submitting paperwork to the bank that was going to finance my vehicle and I was driving my car for 3 months with no loan approved. In May finally my car was financed. The bank advised me that I had a lot of extended warranties included on top of my purchase price and I told them that is not correct that *** told me that all these awesome bonus stuff came with my car . Since August I have been trying to cancel the extended warranties and they have dropped the ball again with not submitting my signed cancellation request forms I sent to them in August. I try to talk with the General Manager ********************* and he always states he going to call me back but I never get a call. I have been told there is no one higher in Rank then the General manager and I told then that is not true. The general Manager must have a boss and then I was told the person higher then ********************* would be *****. They refused to give me a last name or how I could reach him. My warranties are pro rated from the date I requested to cancel them and the longer they do not submit my paperwork, I lose more money that needs to be returned to my loan amount.

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  May 2 2022 I had my car towed to butler in ******* or. My motor had blown. My warranty covers it so they started working on it. Now it August 13th, 2022 . Going into my 5th month of them having my car. When I call they put me on hold and most the time I get no respond. They never return my calls. When I do get threw to someone they say they are waiting on a part. I've gone in to the office. They say they are waiting on a part.

• Initial Complaint

  05/16/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I originally bought my 2017 *** **** hybrid, in 2017 - new - from Butler KIA (now named ***********). In April 2022, I had $12,000 equity, and it was financed by my credit union, ******************* I made every payment on time.On April 14, 2022, I visited *********** to purchase a new **** hybrid. They didnt have one, but they showed me to an all electric *** that was way above my price range, and convinced me that it was even better than the hybrid. I leased it, and took it home. The next day I brought it back because I was afraid of all the Artificial Intelligence features, and because I could not find a charging station that took credit cards. Instead one had to be an enrolled member. I wanted to repurchase my 2017. They gave me a price of $25,000 to do so. That was more than I paid for the car when it was new.I was told to keep the car until a 2022 **** hybrid arrived in approximately 2 weeks. One came in earlier, on April 20. The price I was given was $40,000 for a $30,000 car, plus I had lost all of the equity in my trade in. The monthly payments are more than I can afford if/when my 80 year old husband dies. I am stuck with crippling debt, at my age of 73, probably for the rest of my life. They punished me for turning a new electric car into a used car because there were no other cars available.I recently received a copy of a letter from *************** credit union, rejecting ***s request for financing based on the number of bills I have. The loan amount asked for was $32,000. So *** knew my financial situation. They then switched to iQ ************ in ********* who approved the $40,000 loan.When I completed ***s online survey expressing my concerns for their unethical actions, the sales manager, *****, called me. He said *** was unhappy with him. I said to him You fleeced me! He said, Yes, I did. I am very sorry about that.Can anybody help me with this crippling debt?

  Customer response

  07/13/2022

  This is *************************** who filed a complaint against Butler KIA, now known as ***********, in late May, 2022.  My case number is ID ********

  *********** has restored $5,600 to me in the form of payment sent to financing credit union (iQ ************* *********, **).  I was told that paperwork may take up to one month, and that a new contract will be created for me to sign which incorporates the $5,600, to lower my monthly payment to a manageable level.  This transpired on 7-2-22 when I signed paperwork to cancel the old contract.

  At this writing, I am satisfied, and ask you to include this resolution in your records.

  Thank you for all you tried to do to help me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩