Reviews

Totally delightful to work with. Courteous, professional, everything you would expect from a service provider!

Thank you for the kind words, *****! If you ever need us we are just one phone call away :) ************. 

I would avoid this company if you are shopping around for Solar.I had my panels installed October of 2023 and everything up until that point had gone smooth and felt like the communication went great.Then in June of 2024 I noticed on the app that one of my panels wasnt working so I reached out to their customer service team, I was told someone would follow up with me about scheduling a repair. Two weeks went by and I hadnt heard anything so I reached out again, they said they were extremely short staffed and werent sure when they could even put me on the schedule but they would call back end of July/August.I didnt hear from them by mid August so I called again and they said they could tentatively put me on the schedule for November, but made sure to let me know that I would be reimbursed for all the lost production over those 5 months.They finally did get it fixed in November but now they have gone back on their promise to reimburse for all of the lost production for those months because my system still performed up to 90% of what they promised it would. Even though it would have produced more without a down panel for 5 of the sunniest months of the year and it is not what was originally communicated to **** have been very patient up until this point but I can no longer recommend this company to anyone. Every interaction Ive had with them post install has felt like Im dealing with a company ready to go out of business any day now.

Thank you for sharing your experience, and we sincerely apologize for the delays youve encountered. We understand your frustration and appreciate your patience. Regarding the reimbursement, our production guarantee ensures 90% of the expected output, and after conducting an audit for the affected months, we found that your system actually overproduced at 112%, which is why we were unable to provide a reimbursement. Had the performance fallen below the 90% threshold, we would have absolutely reimbursed for the difference. We acknowledge that weve been short-staffed and have had a backlog, but we are working hard to improve our turnaround times and customer service moving forward. Thank you for your understanding.

Is there anything lower than one star.This is a bait and switch operation, first they tell you the electrical company will pay you for over production. Lie The federal tax return will be a check for 30% and you will get a check. Lie The panels were supposed to clean themselves of snow and ice. Lie There will only be one payment to purelight power. Lie Finally they are going to maintain these panels and make sure they operate correctly. Why would they do that, but they said they would, my guess is they are never show.

Comment 1, Your people are selling this idea that if you buy this system the electric company will pay you. Bait and switch.Comment 2, Your people are stating you will be getting a 11 plus thousand dollar tax refund to apply to the Loan with the Goodleap your lending firm, its even in the contract stating this.Comment 3, Of course the preformance will be affected if snowis on the panel and it was pointout by your installers.Comment 4, there is 2 charges when your people said there was only going to be 1 Nothing that was explained here is more then bait switch

From the first meeting with ****, the process was well explained and implemented very well. Pure light kept me informed on every aspect from the initial sale, installation, inspection, power up and monitoring application install. I would highly recommend Pure Light Power to anyone considering a Solar Panel System. Thanks to all!

Thank you for the kind words, *****! 

Absolutely the worst sales experience weve ever encountered, i truly dont even think a cars salesman is THIS bad. we were approached at our front doorstep to learn more about solar, we obliged and thought it was a good idea to just set up the 15 minute free quote to understand solar and if it would be a good fit for us. CLEARLY THIS WAS THE BIGGEST MISTAKE WE MADE!!! the guy proceeded to show up a hour late, okay not a big deal. He then took this 15 minute appointment and turned it into 2 unnecessary hours of our lives. He proceeded to heckle my parents into a 25 year loan. yes you heard that correctly. A 25 YEAR LOAN. this solar system was quoted at a mere $40,000. (like anyone has this money laying around right?). My parents were kind and understanding, even with this insane amount of money this man tried to scam out of them, and as he proceeded to have the largest attitude known to man he continues to ask you have 2 options, either you say yes or no That should speak for itself. He also continued to say he was missing a christmas party to be able to show this solar plan to make them feel guilty and sign a contract. My parents wanted a written quote to be able to go over if this is even a good deal for what is being offered, and he refuses to send a written quote whatsoever. He refused to give any information backing up his clear lies. My parents politely declined since they were not ready to sign any contracts or have any affiliation with this clearly pushy guy with intentions of only making commission from us, not even seeing us as human beings. He then proceeded to SLAM his computer and slam the front door on his way out. This company doesnt care, they just want your money. if i could give this company -10 stars i wish i could. I honestly hope no one is fooled by their clear antics and stays clear of this company. They clearly dont know what their talking about and dont even back themselves up with simple information. Please dont contact them.

Thank you for bringing your concerns to our attention. We deeply regret the experience you and your family had during your interaction with our sales representative. Please know that this is not the level of service we aim to provide, and we are truly sorry for any frustration or inconvenience this caused.
We understand how important it is to make informed decisions, especially when it comes to something as significant as investing in solar energy. The behavior and actions you describedarriving late, pressuring you into a long-term commitment, and failing to provide clear and written informationare completely unacceptable. This does not reflect the standards of professionalism and respect that we strive to uphold.

We take your feedback seriously and want to ensure this matter is addressed appropriately. If you are willing, we would appreciate the opportunity to discuss your experience further and pass the information along to our Sales Manager for review. We are committed to learning from this situation and ensuring no other customer has a similar experience.
Please feel free to reach out to our customer support team at ************ or ********************************** at your convenience. Your input is invaluable to us, and we would love to have the chance to make this right.

The process was smooth and easy from start to finish

Thank you for the kind words, ***! 

Thank you for the kind words, ***! 

System is producing power as they said. Very pleased to have done business with Purelight Power

Thank you for the kind words, ****. :) 

Great company to work with from start to finish! 5 stars!

Thank you so much for the kind words, *****!

Excellent service from start to finish! The team was professional, knowledgeable, and made the process easy. Installation was quick and seamless. Highly recommend!

Thank you so much for your kind words! We're thrilled that you had a great experience from start to finish. Our team strives to provide professional and seamless service, and it's fantastic to know we met your expectations. If you ever refer someone to us and they get installed, dont forget you have a $250 Tango gift card referral bonus! If you ever need to get in contact with us, please text or call ************. Thank you!

All of my interactions with Purelight have been phenomenal! From our first conversation with ***, to ******, and ******* everyone was helpful, and kind. I strongly recommend using this company if you are interested in going solar!

Thank you so much for the kind words, *****! Don't forget if you do recommend anyone to us and they get installed you qualify for a $250 referral bonus gift card. :) If you have any questions or need any assistance in the future, feel free to contact us at ************. Thank you and have a great week!