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          Business Profile

          New Car Dealers

          Newberg Chevrolet

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in New Car Dealers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/18/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            purchased vehicle 09/02/2022 car had transmission issue 09/04/22 texted sales person and then took it to repair shop 09/22/22 cost of repair was ***** dealer only assisted with 500 couple weeks passed by and fuel pump went out 10/14/2022 currently in repair shop dealer declines to assist i purchased car for ****** and they wanted to offer me ***** for it. they are very rude and do not want to provide any solution they *** me an extended warranty also that wont refund me the work because they claim the dealer should refund the work because of time this happend so far i am out of my pocket *****

            Business response

            10/29/2022

            On 9/4/2022 Newberg Chevrolet sold ********************* a used 2014 ******** CLA.  He purchased an extended service contract aka Ally Premier Protection Contract.

            9/7/22 ********************* informed Newberg Chevrolet that the transmission valve body needed to be replaced to which we agreed to enter into a signed agreement, namely called Release of All Claims and Settlement Agreement, see attached, wherein Newberg Chevrolet agreed to Goodwill ********************* $500 to help with his $1409.01 repair with ************************ invoice *****, work completed 9/16/2022. 

            9/18/2022 ********************* signed the release agreement and picked up and signed for that agreed upon $500, see attached.  Immediately, ********************* took to social media in a derogatory and defamatory way, even though the signed agreement states that he/she is only "entitled to say that the matter has been settled" thereby breaching our signed agreement.

            The subsequent repair from 10/14/2022, that ********************* mentioned, had yet to be submitted to the claims department at Ally Premier Protection, when Newberg Chevrolet inquired on 10/22/2022 in order to assist ********************* with expediting the claim.

            Newberg Chevrolet has gone above and beyond by assisting ********************* with $500 as per the signed "Goodwill agreement" and do consider this matter satisfied.

            *******************************
            General Manager

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 8

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2700 Portland Rd

          Newberg, OR 97132-1927

          Visit Website
          (503) 538-3161

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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