Complaints

• Initial Complaint

  09/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 9/5/2024, information was provided on the the salvage bid website regarding a product available, including: estimated cash value, and bidding information. The website continued to error out on the initial bid, citing a bid was not accepted. Because of this, a membership was encouraged to be purchased to increase bid amount above the free account allotment. The account was upgraded at a cost of ******/year. The bid amount was increased to 90% of the estimated cash value, however the bid was still not accepted. After reaching out to customer service, I was informed the information provided on the website regarding the product was incorrect. The shown estimated cash value was actually the estimated repair value, the actual cash value was 3x the shown amount and there was a minimum bid 2x the shown cash value. Attempts to request a refund due to purchase made under false pretenses were unsuccessful.

  Business response

  09/06/2024

  Dear BBB,
  Thank you for the opportunity to discuss ****************** complaint regarding his transactions with us. 
  
  It might be helpful to know how Salvagebid, *** operates.  We are a membership service that allows members to buy vehicles via the largest automobile auctions.  In order to utilize our services someone must become a member and agree to our Terms and Conditions.  ****************** agreed to this Agreement on September 5, 2024.
  
  We informed ****************** that information provided by the auction was inaccurate.  We offered to refund Mr.Mendozas membership at that time. However, after we informed ****************** of the auctions error, he choose to still place a bid on the vehicle.  If he is outbid on the vehicle, then the funds can be returned to him but currently he has a bid pending on the vehicle so no refunds can be made. 
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  *************************
  Senior Buyer Manager

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Beware: I always turn off auto renewal after I make purchases. Salvage bids website either is messed up to where it automatically changes your selection back to auto renew even if you turned it off, or they have it set to do it on purpose. Which one it is I do not know but they refuse to refund me for something that was their fault, not mine. I got charged $349 for a renewal that I did NOT consent to. Not to mention it was $199 when I actually signed up the 1st time. They want to claim that I tried to bid on something AFTER the fact...who cares? Doesn't change the fact that I did not give them permission to charge me. If ******* is charging u against your will....might as well use it right? So that's what I did. I tried to bid on one car & didn't win & that is another reason they don't want to refund me. But either way. Their policy says their memberships are "NON REFUNDABLE" no matter what anyways.

  Business response

  08/20/2024

  Dear BBB,
  Thank you for the opportunity to discuss the facts regarding Mr. *********** complaint regarding his purchase. 
  
  It might be helpful to know how Salvagebid, LLC operates.  We are a membership service that allows members to buy vehicles via the largest automobile auctions.  In order to utilize our services someone must become a member and agree to our Terms and Conditions.  ************************ agreed to this Agreement on April 23, 2023.
  
  Per the terms of the Agreement, Section B4:
  
  4. VIP membership is a $349 USD non-refundable annual registration that allows Buyer to purchase unlimited type and number of items using Pre-Bidding and Live Auction Bidding at an auction facility in which Companys purchasing eligibility is not restricted by yard-specific registration requirements, applicable laws, and/or regulations.This registration will automatically renew each year and Buyer will be charged a non-refundable $349 USD annual renewal fee unless the subscription is canceled before the next scheduled payment. A VIP membership comes with a code for twenty (20) free ClearVin Reports.
  
  An individual is not required to buy a membership to use our services but buying a membership allows for additional features and options.  On April 24, 2023, ************************ elected to purchase a VIP Membership from Salvagebid. At the time of his purchase, he agreed that the membership would renew automatically if not cancelled and that all transactions between the partes where subject to the Agreement.
  
  Mr.*********** membership renewed on April 24, 2024.  ************************ then utilized his membership to bid on a vehicle through our services. ************************ then requested a refund of the membership fee.  Our customer service team reminded ************************ that he had purchased a non-refundable membership and referred him to the Agreement between the parties. 
  
  On May 30, 2024, ************************ elected to cancel his membership so that it would not renew next year. 
  
  We are sorry that ************************ is unhappy regarding his purchase of the Membership,but based on the Agreement between the parties, he purchased a non-refundable membership and used that membership to bid on vehicles.  As such, he is not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  *************************
  Senior Buyer Manager

  Customer response

  09/09/2024

  No I am not able to provide that proof. However look at all the complaints salvage bid has with you guys. I can assure you that not only did I cancel it right away after my initial purchase but I also did not authorize them to charge me their new increased rate which was over $150 more than the original purchase price I paid. 
  
  

  
  

  Business response

  09/11/2024

  Dear BBB,
  Thank you for the opportunity to reply to Mr. *********** rejection of our response. 
  
  As previously stated in our response, per the Agreement between the parties, memberships are non-refundable.  Note the bolded section of the language that was included in our prior response: 
  
  4. VIP membership is a $349 USD non-refundable annual registration that allows Buyer to purchase unlimited type and number of items using Pre-Bidding and Live Auction Bidding at an auction facility in which Companys purchasing eligibility is not restricted by yard-specific registration requirements, applicable laws, and/or regulations.This registration will automatically renew each year and Buyer will be charged a non-refundable $349 USD annual renewal fee unless the subscription is canceled before the next scheduled payment. A VIP membership comes with a code for twenty (20) free ClearVin Reports.
  
  Mr.********** used a discount code for a discount on his initial one year registration but per the code he used, the discount was only to be applied to the first year of the membership.
  
  I have personally reviewed his records of his membership purchase, renewal purchase, and membership cancellation. These dates are auto stamped into our records based on the date each action is taken by a member. 
  
  Our records show that Mr. *********** membership renewed on April 24, 2024.  Mr. ********** then utilized his membership to bid on a vehicle through our services. Mr. ********** then requested a refund of the membership fee.  Our customer service team reminded Mr. ********** that he had purchased a non-refundable membership and referred him to the Agreement between the parties. 
  
  On May 30, 2024, Mr. ********** elected to cancel his membership so that it would not renew next year.  This is the only record of any cancellation and it came after the renewal and use of the membership which renewed April 24, 2024.
  
  We are sorry that Mr. ********** is unhappy regarding his purchase of the Membership,but based on the Agreement between the parties, he purchased a non-refundable membership and used that membership to bid on vehicles.  As such, he is not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  ***** *******
  Senior Buyer Manager

  Customer response

  09/12/2024

   
  Complaint: 22165041
  
  I am rejecting this response because: 

  I would like to see the businesses records proving that I did not try to cancel it earlier. As previously stated. I cancelled my membership immediately after the initial purchase & either their website was messed up or they purposely rigged them to change back to auto renew without consent. I tested this theory shortly after I found out they charged me again. I went in and cancelled my membership yet again, only to log back in & see auto renew would be back on each time  I re-checked.  If I was at fault here & forgot to cancel then I wouldnt be fighting this so hard! But this mistake, glitch or scam is on THEIR end not mine.  

  
  Sincerely,
  
  ******* **********

• Initial Complaint

  11/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 09/28/2023 i won a car at an insurance auction and decided to use Salvage Bid as a broker for the purchase. Upon paying myincoive, i noticed that i was added a $129 fee without my consent for a premium membership. When I reached out to resolve the issue, they infomred me that they needed to wire the money back. I gave them my bank wire information and they told me that it was rejected and inwould be charged a $30 fee. Now my $129 refund shrinked to $99. Again, i did not authoeize this fee int he first place. On 10/26/2023 i reached out to them telling them how wrong this whole ordeal has been and that i never authirzed this $129 fee and to please wire me back my money. I gave them my touting and account number again. On friday Novemnber the 3rd i reached out for an update. The first person that replied tp me stated that they had sent the wire on 10/30/2023. When i asked for a confirmation number (becasue my bank insisted that there was no record of a wire) someone else replied and told me that the wire was rejected again; even after the last person said it was sent on 10/30/2023. I am being given the runaround evenb though I did not authirize this $129 fee and when I tell them about it they just ignore me. Pettiness at its finest. Oh, and the car i purchsed was not as described at all but I cannot complain about that because they wash their hands with the insurance auction and do not claim responsibility for anything.

  Business response

  11/13/2023

  Dear BBB,
  Thank you for the opportunity to discuss the facts regarding **************** complaint regarding his purchase. 
  
  As a courtesy, Salvagebid agreed to refund **************** membership.  The first time we tried to wire the refund,it bounced back from the bank.  We sent the wire with the updated information and the wire went through as of November 3, 2023.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  ****************************************** Buyer Manager

• Initial Complaint

  06/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I'm telling you please do not use this website. I try to navigate to try to look for cars asked me to enter my credit card information to buy a car but then put me onto the Bidsite which you cannot bid if you don't wanna business I am just trying to buy a car. I noticed they charge my bank account $200 so I said let me call them when I called a woman name. ***** also said she's a manager very rude and could not help me but ***** doesn't know that the charge is not valid my bank will refund me, but I have to raise awareness to everybody about this company.

  Business response

  06/23/2023

  Dear BBB,
  Thank you for the opportunity to discuss the facts regarding ******************** complaint regarding his purchase. 
  
  It might be helpful to know how Salvagebid, LLC operates.  We are a membership service that allows members to bid on and potentially buy vehicles via the largest automobile auctions.  In order to utilize our services, someone must become a member and agree to our Terms and Conditions.  ****************** agreed to this Agreement on June 18, 2023.
  
  While an individual must become a member of our service in order to utilize our services, members do not have to purchase paid memberships to bid on or buy a vehicle with us.  Free memberships allow the purchase of one, lower cost vehicle. Paid memberships are only required for higher end vehicle purchases, and they offer specific discounts on purchases. As provided in the Agreement, all paid memberships are non-refundable. 
  
  On June 20, 2023, ****************** elected to purchase a Premier Membership from Salvagebid for One Hundred Ninety-Nine Dollars ($199). Per the terms of the Agreement, Section B3,
  
  3. PREMIUM membership is a $199 USD non-refundable annual registration that allows Buyer to purchase unlimited type and number of vehicles using Pre-Bidding and Live Auction Bidding at an auction facility in which Companys purchasing eligibility is not restricted by yard-specific registration requirements, applicable laws, and/or regulations.  
  
  ***************** utilized his membership to bid on vehicles through our services.  ****************** then requested a refund of the membership fee.  Our customer service team reminded ****************** that he had purchased a non-refundable membership and referred him to the Agreement between the parties.  Section 5 of the Agreement provides that all sales are final.  ****************** was advised that his membership could be terminated, without refund, so that it did not renew for future years.  On June 21. 2023,****************** elected to terminate future renewals of his membership. 
  
  We are sorry that ****************** is unhappy regarding his purchase of the Membership,but based on the Agreement between the parties, he is not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  ****************************************** Buyer Manager

• Initial Complaint

  03/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I seen a vehicle listed for sale a ******* MKX description Said minor rear damage with a photo of minor scratches for $2600. They requested payment by wire or zelle only. After all thier fees I paid $3950. For a piece of junk I couldn't get into the car it was locked the front bumper was hanging off I tried to put it bk on the driver door was missing door handle looking through the window it had a broken blinker switch it was torn up inside it was filthy. I immediately requested my money back left he junk On thier property where it was parked. They refused to return my Money it wasn't what was described or what was in the photo nothing like it. It was junk. They said I can sign it over for consignment they would resale it. Now they don't hv it in inventory when it was on thier property. I want my money back I'm a single mom hv no living family 3 small children no father he had a sudden stroke and now it's just us. I work hard for my money to be conned out of nothing not even the junk to show for $3900.

  Business response

  03/28/2023

  Dear BBB,
  Thank you for the opportunity to discuss the facts regarding ************** complaint regarding her purchase. 
  
  Salvagebid,LLC is not like a normal used car dealer.  We are a membership service that allows members to buy vehicles via the largest automobile auctions.  In order to utilize our services someone must become a member and agree to our Terms and Conditions.  ************** agreed to this Agreement covering the sale of this vehicle on February 19, 2023.
  
  Per the terms of the Agreement, ************** agreed that all of our vehicles are sold as is, where is.  Vehicles are listed with damage codes, but damage codes and pictures are provided for convenience, but the information provided is only a starting point for the research a prospective buyer should undertake when purchasing a vehicle, as provided in the Agreement. Section 1 of the Agreement provides, in part, You agree that it is your sole responsibility to research vehicles in other ways (including but not limited to VIN history checks and in-person vehicle inspections) before making a purchase.
  
  On February 21, 2023, ************** signed the Bill of Sale.  In the Bill of Sale, she specifically agreed that all sales are final and on an as is basis.  On page two of the Purchase Agreement, ************* specifically agreed, I acknowledge and agree that Salvagebid does not make any representations, warranties, or guarantees regarding the accuracy or completeness of any Vehicle Information or any Auction Verification contained in the Lot Details on the auction listing. I acknowledge that this vehicle may have to be rebuilt/repaired and pass applicable safety inspections.
  
  On page three of the Purchase Agreement ************** signed he specifically agreed with the following damage disclosure: The damage(s) disclosed herein reflect the damage(s) that are known by and/or were disclosed to Salvagebid. Buyer acknowledges and agrees that (1) Salvagebid made no representation, warranty,or guarantee regarding the accuracy or completeness of the damage(s) disclosed herein; (2) Salvagebid did not represent, warrant, or guarantee that this vehicle is in a road-worthy condition, is mechanically sound, is fit for use as a means of transportation, or complies with local, state, or federal emissions standards; (3) this vehicle may have latent, hidden, or undisclosed damage(s)or other issues that are not disclosed herein and/or are not immediately apparent or discoverable; and (4) it was Buyer's sole responsibility to ascertain, confirm, research, inspect, and/or investigate any vehicle and all related Vehicle Information before purchase.
  
  We advise all prospective purchasers to inspect vehicle prior to purchasing them.  Had ************** inspected the vehicle prior to the sale and had there been additional damage, she would have become aware at that time. 
  
  As provided in the Agreement and additionally explained on our site, vehicles are located third-party locations.  We do not own or control the auction lots where the vehicles are located.  According to the auction lot where the vehicle was originally located, ************** took possession of her vehicle. Upon our request, they have searched the lot twice and her vehicle is no longer located at the auction.  ************** taking possession of her vehicle is consistent with her requesting, this week, for the title of the vehicle from Salvagebid.  We have advised the member that if she cannot locate her vehicle, she should file a police report.
  
  We are sorry that this member is unhappy regarding his purchase, but based on the Agreement between the parties, she is not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  *************************
  Senior Buyer Manager
  

  Customer response

  03/29/2023

   
  Complaint: 19615365
  
  I am rejecting this response because:
  I was told to sign the paperwork before I went to the location where the vehicle was located to confirm payment. Also i did check out the *** IT CLEARLY STATED IT WAS A 2ND REPO FROM INSURANCE. VALUE OF THE VEHICLE WAS OVER $10.348. COST OF REPAIRS WAS $0.00.  I WAS CONNED IN PURCHASING A PIECE OF ****. I IMMEDIATELY INFORMED THE COMPANY I DIDNT BE AND WAS NOT TAKING THAT **** TELLING THEM I HAD NO ACCESS II INSIDE THE VEHICLE AND WAS LEA***G IT THERE NO WAY I COULD TAKE IT IF I WANTED TO. THEY WERE AWARE OF IT BEING LEFT WHERE THE **** LIFT PUT THE *** DOWN AT TELLING ME ILL BE RESPONSIBLE FOR STORAGE FEES. NICE WAY TO TAKE THE **** II PAID $3950 for my load it up take it out of state and re sale it. It's what was offered to me if i put it up for consignment. But I couldn't do that by because they already removed the vehicle do they scored $3950 and the junk to mk more money from again. 
  Sincerely,
  
  *************************

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a **** Jeep Grand Cherokee on 08/23/2022 for 3,423$ including all the fees that SalvageBid charges you to be able to buy a car thrlugh them their fee is around 1,000$. This is not the first car I buy through them but this time they did not send me the correct documents in order for me to transfer it to my name basically they are stilm the buyer and I cant transfer the title unde rmy name because they did Sequential Bill of Sales as the *** calls it. I went to two different ***s and they both told me the same thing that ******* requires Salvagebid to first transfer it to their name first. I contacted Salvagebid explaining my situation and they said I was in the wrong and that it is not a mistake on their part and for that I would have to pay 299$ extra in fees so they could send me the correct documents. First of all I already paid the 1,000$ fees they charge now they want to add 299$ more just because they made a mistake. They never said anything about being able to add any other fee whenever THEY make a mistake. I will not buy from them ever again and I will make sure people know the type of business they are. It is their job to send us the documents ready to be transferred into our name as that is why we are buying through them to facilitate the process not make it harder and try to s**** its clients. That is literally their only job as the third party.

  Business response

  03/13/2023

  Dear BBB,
  Thank you for the opportunity to discuss the facts regarding ************ complaint regarding his purchase. 
  
  Salvagebid, Inc. is not like a normal used car dealer.  We are a membership service that allows members to buy vehicles via the largest automobile auctions.  In order to utilize our services someone must become a member and agree to our Terms and Conditions.  ************ agreed to our Agreement on July 27,2022.
  
  ************ purchased this vehicle via our services on January 17, 2023.  ************ was timely sent ownership documents for this vehicle.  ************ later notified us that he was having trouble registering his vehicle. 
  
  As provided in the Agreement between the parties, we do not guarantee that all vehicles can be registered in all states.  Section 5J of the Agreement provides:
  
  We do not guarantee that any vehicle purchased can be legally registered in any state or country. We do not guarantee that the vehicle will include proper registration paperwork, even if the vehicle is listed as including paperworkMember accepts all risks associated with changes in the vehicle title and registration rules between states and countries, even those that *** negatively impact the value or usability of the vehicle.
  
  Although we are not required to provide any additional services, as a courtesy, we offered to assist ************ with undertaking additional services to attempt to get the vehicle registered.  Our fee for such additional services is $299.  ************ declined to utilize our additional services. 
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  *************************
  Senior Buyer Manager

• Initial Complaint

  01/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a vehicle and after repair the vehicle, i went to my local motor vehicle (Maxima2019). At the motor vehicle department told me that there was a signature missing before salvage bid ownership and it has to be file with a bill of sale notarized. I called Salvagebid and explain what happen and charged me 50 dll to notarized the document. After one month i sent the title back to salvage bid i called and asked them for my documents, they said the third party missed my documentation and they had to request a new title and sign documents again to sent it to me. Its been 3 months asking them about my title and salvagebid always says that as soon they received it they will send it to me but they havent.

  Business response

  01/25/2023

  Dear BBB,
  Thank you for the opportunity to discuss the facts regarding Mr. ************ complaint regarding his purchase. 
  
  Salvagebid,Inc. is not like a normal used car dealer.  We are a membership service that allows members to buy vehicles via the largest automobile auctions.  In order to utilize our services someone must become a member and agree to our Terms and Conditions.  ************************** agreed to our Agreement on April 7, 2015.
  
  ************************* purchased this vehicle from us over a year ago, on October 4, 2021.  ************************** was timely sent ownership documents for this vehicle.  In mid-2022, ************************** notified us that he was having trouble registering his vehicle due to an issue with an owner prior to Salvagebid.  As a customer service courtesy, we offered to assist ************************** with the error in the title, even though it was not Salvagebids error.  Because the error was not an error of ours, a duplicate title had to be ordered.  This takes some time, as neither we nor our vendors have control over DMV processing times.  We have confirmed that ************************* has now received the additional documents he requested. 
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  *************************
  Senior Buyer Manager

• Initial Complaint

  01/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In a nutshell, SalvageBid.com is a website where I purchased a vehicle that was offered with 75K miles but actually has 220K miles. I paid **** dollars including taxes and commissions for a 2015 Jeep Patriot that it actual fair price is less than the half that I paid (obviously cause the mileage) Beyond the obvious scam, I bought the vehicle on October 13, 2022 and to date the title has not been transferred to me.The car is exactly in the same conditions I got it, even still have the auction stickers.

  Business response

  01/19/2023

  Dear BBB,
  Thank you for the opportunity to discuss the facts regarding **************** complaint regarding his purchase. 
  
  Salvagebid,Inc. is not like a normal used car dealer.  We are a membership service that allows members to buy vehicles via the largest automobile auctions.  In order to utilize our services someone must become a member and agree to our Terms and Conditions.  **************** agreed to this Agreement when he became a member of Salvagebid. 
  
  Per the terms of the Agreement, **************** agreed that all of our vehicles are sold as is, where is.  The item purchased by **************** was listed as and sold with a disclosure that the miles were not actual miles.  This means that owners prior in the chain of title could not confirm whether the milage listed was correct. 
  
  On October 13, 2022, **************** signed the Bill of Sale.  In the Purchase Agreement he specifically agreed that all sales are final and on an as is basis.  One page one of the Bill of Sale it specifically states that this vehicle was being sold as not actual miles. 
  
  *************** has received the title transferred to him. 
  
  We are sorry that this member is unhappy regarding his purchase, but based on the Agreement between the parties, he is not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  *************************
  Senior Buyer Manager

  Customer response

  01/30/2023

   
  Complaint: 18719901
  
  I am rejecting this response because:

  Salvagebid alleges that on it site the vehicle was listed as Not Actual miles, *** You only need to see the photo that I sent and you will realize  that you only see the mileage and not if it is actual or not. In the hypothetical case that they had announced it, it seems to me that they are being the mechanism for the commission of a crime. Odometer fraud is a federal crime, as is vehicle theft, what if they sell a stolen vehicle and simply put (The vehicle is stolen). It is exactly the same situation; Announcing that the vehicle is not "legal" does not remove the responsibility that they were an essential part for someone to be a victim of a crime.

  Beyond the evident criminal act, it took them 3 months to send the title of the vehicle, that was no coincidence, they first analyzed what consequences there would be for the criminal act (I tried to reason with them from day one) and only when they could not take more time, they sent the title.

  I honestly see it as long and tedious to find a solution to this, simply because I am experiencing legal defenselessness, I just want to set a precedent and that other people do not lose their savings with people who commit crimes and simply wash their hands.

   

  ***************************** Bowles 

  
  
  Sincerely,
  
  ***************************** ******

• Initial Complaint

  12/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2022 gmc acadia from salvage bid lot number ******** and iaai from ********* it was listed as flood damage and rear damage. Which I not disputing that but from april 2022 and 2 weeks a go while it was being stored in iaa lennox sdlox it got hail damaged I'm sure they all know they had hail iaa should of reviewed all the cars and made footnotes other hail damage there's prob. 2k to 4khail damage to the gmc some one has to have insurance oncar etc that are there while waiting to be sold. Not a happy camper on the hill damage

  Business response

  12/07/2022

  Dear BBB,
  Thank you for the opportunity to discuss the facts regarding ************** complaint regarding his purchase. 
  
  Salvagebid,LLC is not like a normal used car dealer.  We are a membership service that allows members to buy vehicles via the largest automobile auctions.  In order to utilize our services someone must become a member and agree to our Terms and Conditions.  ************** agreed to this Agreement covering the sale of this vehicle on February 9, 2022.
  
  Per the terms of the Agreement, ************** agreed that all of our vehicles are sold as is, where is.  Vehicles are listed with damage codes but damage codes and pictures are provided for convenience, but the information provided is only a starting point for the research a prospective buyer should undertake when purchasing a vehicle, as provided in the Agreement.The vehicle was accurately listed with primary damage of floor and rear end damage.
  
  We make no representations about a vehicle and as such, and per the Agreement, ************* agreed it was his duty to inspect the vehicle prior to its purchase.  Section 1 of the Agreement provides, in part,You agree that it is your sole responsibility to research vehicles in other ways (including but not limited to VIN history checks and in-person vehicle inspections) before making a purchase.
  
  On November 16, 2022, ************ signed the Purchase Agreement.  In the Purchase Agreement he specifically agreed that all sales are final and on an as is basis.  On page two of the Purchase Agreement, *********** specifically agreed, I acknowledge and agree that Salvagebid does not make any representations, warranties, or guarantees regarding the accuracy or completeness of any Vehicle Information or any Auction Verification contained in the Lot Details on the auction listing. I acknowledge that this vehicle may have to be rebuilt/repaired and pass applicable safety inspections.
  
  On page three of the Purchase Agreement ************ signed he specifically agreed with the following damage disclosure:  The damage(s) disclosed herein reflect the damage(s) that are known by and/or were disclosed to Salvagebid. Buyer acknowledges and agrees that (1) Salvagebid made no representation, warranty, or guarantee regarding the accuracy or completeness of the damage(s) disclosed herein; (2) Salvagebid did not represent, warrant, or guarantee that this vehicle is in a road-worthy condition, is mechanically sound, is fit for use as a means of transportation,or complies with local, state, or federal emissions standards; (3) this vehicle may have latent, hidden, or undisclosed damage(s) or other issues that are not disclosed herein and/or are not immediately apparent or discoverable; and (4)it was Buyer's sole responsibility to ascertain, confirm, research, inspect,and/or investigate any vehicle and all related Vehicle Information before purchase.
  
  We advise all prospective purchasers to inspect vehicle prior to purchasing them.  Had ************ inspected the vehicle prior to sale and had there been additional damage, he would have become aware at that time. 
  
  We are sorry that this member is unhappy regarding his purchase, but based on the Agreement between the parties, he is not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  *************************
  Senior Buyer Manager

  Customer response

  12/07/2022

   I'm not **************. I've got a real good question for you who holds insurance on the car was

  ****** was  iaai loc ?  So far every one is saying g they don't know
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

  Customer response

  12/13/2022

  No one at  salvage bid or iaa will say who is responsible  for damage while it  the suv was stored at iaa. From april 2022 to Nov 2022 in the time frame the car got hail damaged

  Customer response

  01/02/2023

  The car was taken 

  To iaa iaain early 

  April 2022 we they don't get hail that time of. Year  I went to  a website  based on ** weather reports that shows they hadhail in the area where it was stored in the summer of 2022 they.  Should of updated there ad after such of I event none was reported  the carwas mfg late. 2021 and was a dealer rental  car before the guy drove it in the  Missouri  River.  I lost ******* on the car. Due to hail damage and. The word flood  which the car was a total under water flood

• Initial Complaint

  08/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have placed a prebid of $5000 and I was the highest bid on the live auction at $4525. Salvage bid decided to add $200 to the highest bid and told me its because the seller counter offered and we accepted his counter offer at $4700 on your behalf without your consent. they threatened me to charge me $1250 relist fee and told me we cant help you. either you pay or we penalize you. I showed them on terms and conditions that they are wrong and made a mistake, but they just did not want to hear me. very rude very bad customer service. i am really not sure how they are allowed to stay in business.

  Business response

  08/31/2022

  Dear BBB,
  
  Thank you for the opportunity to address the issues raised by ******************* complaint to the BBB.
  
  It might be helpful to know that Salvagebid is a membership-based online marketplace and acts as a broker to facilitate the purchase and sale of salvaged, damaged, and used vehicles through our website at Salvagebid.com (Site). Our Site contains Terms and Conditions (TAC), which all Members have to agree to in order to use our services.  ****************** agreed to these Terms and Conditions when he became a member on June 19, 2020, and again on August 29, 2022, when he accepted the updated Terms and Conditions governing this sale (the Agreement).
  
  On *********************************** purchased a 2006 Land Rover.  In order to purchase this vehicle, Mr.******* placed a maximum bid of Five Thousand Dollars ($5,000).  As provided in Section 5B of Agreement between the parties, Salvagebid will bid on your behalf, against other bidders and the sellers minimum sales price, if a minimum price is set, up to your maximum bid.  Mr. ******* was awarded the vehicle at $4700,which, consistent with the Agreement, was less than his maximum bid.  Per Section 5F of the Agreement, Once a bid or a Buy It Now has been submitted, it cannot be retracted, deleted, or canceled.
  
  Mr.******* told our customer service team he did not plan to pay for the vehicle.  At that time, we reminded him that per the Agreement, if he did not pay for the vehicle in full that he would be charged the Relist Fees in the Agreement.  The Relist Fees are detailed in Section 5G of the Agreement.
  
  We are sorry that Mr. ******* is unhappy with the amount he choose as his maximum bid for this vehicle, but as we have followed the terms and conditions of the Agreement, no other action is due to him in this matter. 
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *************************
  Salvagebid
  
  

  Customer response

  08/31/2022

   
  Complaint: 17794378
  
  I am rejecting this response because:

  The business is not stating the true facts. I places a prebid not a bid. The highest bid was **** not ****. The business accepted a counter offer on my behalf without my consent. I have all the email trail and communication that will be posted online and sent to BBB as proof of dishonesty of the business 
  
  Sincerely,
  
  ******************

  Customer response

  09/07/2022

  Seeking $200 that was added to my highest bid by Salvagebid  after accepting a counter offer on my behalf without consent.

  Business response

  09/12/2022

  Dear BBB,
  
  Thank you for the opportunity to reply to ******************* response to the BBB.
  
  Two Hundred Dollars ($200) was not added to Mr. ******** highest bid amount. As we previously explained, Mr. ******* placed a maximum bid of Five Thousand Dollars ($5,000).  As provided in Section 5B of Agreement between the parties, Salvagebid will bid on your behalf, against other bidders and the sellers minimum sales price, if a minimum price is set,up to your maximum bid.  Mr. ******* was awarded the vehicle at $4700, which, consistent with the Agreement, was less than his maximum bid. 
  
  Mr.Gheraba consented to the Terms and Conditions under which our bidding works,and sales prices are calculated, when he became a member of our Services on June 19, 2020, and again on August 29, 2022, when he accepted the updated Terms and Conditions governing this sale (the Agreement).  Please review the original response submitted to this complaint for further information.
  
  We are sorry that Mr. ******* is unhappy with the amount he choose as his maximum bid for this vehicle, but as we have followed the terms and conditions of the Agreement, no refund of $200 or any other amount is due to him.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *************************
  Salvagebid
  
  

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