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          Business Profile

          Children's Clothing Stores

          The Trendy Toddlers

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Children's Clothing Stores.

          Complaints

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          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/17/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered 4 baby outfits still haven't received **** said they delivered but still haven't received I need my money back this is ridiculous

          • Initial Complaint

            06/08/2023

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I ordered 3 baby outfits as a gift for my son and his partner and had it shipped to their home in ***************. The order #***** cost me $63.85 USD or $87.71 CAD on May 8, 2023. My son received 1 of the 3 items. Trendy Toddlers keeps telling me to bear with them and then sends me the same tracking number **************** as the 1 item that was received like they have solved the mystery of the other missing two items. Of course this number shows as delivered. It delivered 1 of the 3 items (the cheapest by the way). I have asked that they either send the other 2 items or refund the money, a total of $44.90 USD. They have done neither.

            Business response

            06/13/2023

            Hi ******,
            Thanks for your invaluable feedback.

            Our sincere apologies for the inconvenience you had to go through. As a seller, it is never our intention to cause any inconvenience to our buyers intentionally. This issue happened due to your second package getting lost while in transit (whose tracking details were shared with you as well as evidence).I can see via the current correspondence you are having with our team member *****, as she is working with you and has resolved this issue with a replacement order for the 2 missing items, that has already been dispatched and it should be with you in the next few days. We never leave our customers behind and you always come first to us. :)

            Thank you,
            Team Trendy Toddlers.

            Customer response

            06/26/2023

             Please be informed that Trendy Toddlers have delivered on their promise to send the missing items. They were received today and I am happy to report that we have resolved our differences.

            Thank you for your help.

            Sincerely,
            *************************

          • Initial Complaint

            04/16/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            So I spent approximately $176.00 for 7 outfits I had received only 5 out of the 7 outfits. When I contacted them they keep telling me its at your local post office but when I checked it was not there and they keep going in circles while trying to resolve the issue. The tracking number is **************************. Also I had purchased this ****-me $2 protection plan to insure I get all the items or I get money back and that hasnt happened either

          • Initial Complaint

            04/18/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased two items from The Trendy Toddlers on March 31st 2022 and paid $8 for expedited shipping in total to deliver the packages within **** days. It's now been 19 days and the packages have not even been received by **** to start shipping. I contacted the company and they have continued to lie and say that the packages are on their way. They are not. According to **** they have not even been delivered to a **** shipping facility. I requested a refund for the total amount of $54.40 and now the company is no longer responding to my messages. I did some research and see that this is not the first time this company has lied about delivering packages, then refusing to give refunds despite not delivering the goods that were paid for. This is extremely unprofessional and unscrupulous, this company is essentially just stealing money from new mothers.

            Business response

            04/20/2022

            The issue has been solved and refund has been processed in full.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          11923 NE Sumner St STE 719466

          Portland, OR 97220

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          Customer Complaints Summary

          5 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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