Complaints

• Initial Complaint

  11/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transcriber provided an inaccurate transcription from the audio I provided. They stated there were too many people talking to decipher who was speaking but if you review the audio right at the beginning (0:12) The person speaking (******* *****) stated the proof would be if you felt that the car was bad. The transcript states, (******* *****) look, the problem is that the truck.. This is one example of many errors I identified in which I was unable to use the sealed transcript in court because of the inaccuracy of the email transcript they provided. I would like my money back since they did not keep their deadline to deliver the sealed envelope on 11/1/24 which was delivered the day of my court appearance (11/6/24) and the transcript that did not accurately capture my conversation which made it worthless for my defense. The audio cannot be uploaded for some reason I can also email it possibly to you. Its size is 3.3 Mbs but Im sure the company has it as well.

  Business response

  12/09/2024

  Hello, *** ******, 

  Since you represented yourself in this case instead of having an attorney, we do understand that it can be confusing as to why we are unable to add additional testimony to a transcript. We maintain a legal obligation to provide a verbatim record, and any alteration to the content of the original recording would have constituted an unethical change to the testimony.  
  
  Our review of the provided audio, along with the delivery details, confirms that we did provide a copy of the electronic transcript by the agreed due date. 
  
  We will always work with you to address any concerns you may have about a transcription, within the boundaries of ethical and legal standards.
  

  
  

• Initial Complaint

  08/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  NAEGELI Deposition and Trial attended an grievance arbitration hearing on March 28, 2024 in ********** DE on at the request of the United States ********************* DE-PA2 District Labor Office. The grievance arbitration procedure that **** and the ******************** of Letter Carriers (NALC) requires either party to an arbitration seeking a transcript to notify the other party in advance of the hearing at the Headquarters Level or **** HQ/NALC HQ. The *************** will then inform the advocate that requested the court reporter that "if one party request a transcript, that party bears the full cost, unless the other party request a copy, in which case, the expenses will be shared." **** HQ and NALC HQ were "never" notified that a court reported was requested by **** at the District Level. **** DE/PA2 never notified NALC Region 13 that a court reporter would be present at the grievance arbitration hearing on March 28, 2024 at the ********** DE *********************** 13 never requested a court reporter to be present at the grievance arbitration hearing on March 28th.NALC Region 13 and/or NALC Advocate never requested a copy of the transcript from March 28th. We ask that ************************************** - NAEGELI cease and desist sending emails to NALC in an attempt to extort money for a transcript that we did not request. . ************************************** - Collection Executive has sent numerous emails to NALC attempting to extort monies from us in attempt to collect on an invoice for a service NALC did not order, did not request and did not having anything to do with. ************************************** has ignored every response **** has shared with him, attempting to explain to him that **** is responsible for any/all fees related to the transcript that they requested. We ask that ************************************** "cease and desist" with his attempts to extort monies for a service that we did not request/order and sending **** emails harassing us to pay.

  Business response

  09/18/2024

  Dear ******************,
  Thank you for bringing this matter to our attention. We take your concerns very seriously and appreciate the opportunity to clarify the situation.
  
  Based on the information we have, the *************** services were requested by ***** and we have been following up accordingly. However, it appears there has been some misunderstanding regarding the responsibility for the Arbitrators original transcript and Court Reporters appearance fees, and we would like to resolve this amicably.
  
  Please be assured that our intention is not to cause any inconvenience or distress. We are happy to review any additional documentation or communication that could help clarify the responsibility for the charges in question. Our goal is to work collaboratively to find a fair and reasonable resolution.
  
  We welcome further dialogue to ensure that this matter is addressed to your satisfaction. Should you have any additional concerns or information that would assist in resolving this, please feel free to contact us directly.
  
  
  Respectfully, 
  
  NAEGELI Deposition & Trial  

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