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          Business Profile

          Insurance Services Office

          Century Benefits LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Insurance Services Office.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/25/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            century insurance benefits 513 938 then various 4 digit combinations calls my number ************ repeatedly asking to speak to my bed ridden mother one number they use is ************ another is ************ is another and als *********************************************************************************************************************************************************************** ********** area either they call 5 or 6 times a day need it to stop

            Business response

            07/25/2023

            I do see a record in our system for ******************************* from back when we helped her out on her Humana plan back in 2020. However we have not reached out since 2021. And that was regarding a new clinic that works with her *************** plan. The number we have on file is **************. We would also be dialing from an 855 number. 

          • Initial Complaint

            07/24/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            They keep calling me. They call me at least 5 times a day and I asked them to stop. They're calling me to bother me about my ******** and my benefits. I need them to stop calling me, please. They call me and know my name and I tell them. Please stop calling me take my number off your list. And they call me anyway. I block one number and they call me by another 1. Please ask them to stop. This is harassment They should not be allowed to harass somebody like this. One of the numbers ************

            Business response

            07/24/2023

            Hello. Our records do show 4 calls in the last 10 days. I will add you to our internal do not call list. However, this will not stop the many other calls you are receiving. I would recommend adding you phone number to the federal Do not call list at www.donotcall.gov. This will reduce the calls after about 30 days. Your phone number is not currently on the federal do not call list. 

          • Initial Complaint

            07/10/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            Continue to receive unwanted sales calls multiple times per day for a service I have told them I do not want or need.

            Business response

            07/11/2023

            Morning, 

            We were replying to an online inquiry that was completed at the end of April. We have moved your number to our internal DNC list. You will not receive calls to that number from us in the future.

          • Initial Complaint

            04/19/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Century Benefits, as well as other companies, use over seas call centers to call, in my case ***** calls a day, to connect you with places like Century Benefits. Century Benefits seems to use these over seas call centers to get around the do not call list. I also am not eligible for their product, I'm 30 years away from needing ********* I was hung up on by Century Benefits while trying to explain I'm not I should not be contacted by them.

            Business response

            05/18/2022

            Hi ****, 

            Sorry about the calll. We were reaching out to a contact request from our website about ******** that we received on 04/19/2022. A "***************" sent the request in with your phone number. I show only one call by us to you. I have attached the details from the form, clearly ficitious after I have received your notice. I have update our records and removed your number from our data and added it to our internal DNC lists. My apologies again, but you will not receive any further calls from us. 

            Customer response

            05/20/2022

             
            Complaint: 17063848

            I am rejecting this response because: There was never a request by *************** for quotes.  *************** is a fake name I give telemarketers when they call. That way, when someone calls my phone asking for ***, I know its a garbage call. I never fill out anything online. Meaning the 3rd party company you use to make these calls input that information to try and justify the phone call. Perhaps they have to do that because Im on the do not call list. Again no request was made to be contacted. Either you or the company you hired are lying about an internet request

            Sincerely,

            *******************

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 18

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2110 SW Jefferson St

          Portland, OR 97201-7701

          Visit Website
          (503) 608-7768

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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