Reviews

Last year I bought Columbia Fairbanks Omniheat boots. The company claims they are waterproof. This year, just today, I walked in a low amount of snow and my feet were wet from the snow. Water got into the boot. The boots are not even water resistant. Outrageous. I am so mad I spent my money on such a bad product. I will never shop at Columbia again unless the company makes this right.

I placed an order on 12/3/2024 and the order was never received. Columbia opened an investigation but closed it since it said it was delivered on 12/21/2024. I never received the order and chatted with a *** telling them this. Now another investigation had to be opened since it says delivered. I will never order from them again because it has been a month since ordering and I cannot get a refund.

Ordered an item on December 3rd, 2024, however I never received an item and I havent gotten a refund. I called several times to inquire where my package was, and I was eventually told that an investigation would be launched. On December 28, 2024 at 11:41 pm, I received an email saying that my package was left at front door. Upon receiving the email, I went to all the doors of the building, along with the storage room and no package was seen. The customer service by ********************** and the carrier was subpar. I will be calling my bank tomorrow, because at this point its fraud and the investigation needs to be extended. I will no longer patronize this business. Not only was it a disappointing Christmas, because it was suppose to be a gift, but I anticipated better customer service from **********************.

Purchased a Jacket for my girlfriends birthday and paid for rushed shipping. The date listed for delivery was by the 6th of December. This was perfect as her birthday was the ***************. The jacket was $75.00, which was no big deal, but the shipping was $25.00 plus tax. I thought that was a little high, but to get in on the 6th of December I was willing to pay it. On the 6th of December I checked the tracking link provided and saw that the order had not even been processed. I began a chat with their customer care team and got the standard copy and pasted messages about how they feel for me and all that jazz. Since the order had not even been processed I asked to cancel as it would not arrive in time and there was no point for the gift as I was going to have to go buy something else. I was told that there is nothing they can do as the order had progressed to far. I was then told once I receive the order I can get a refund and ship it back. I was in shock they could not cancel it and that I would be out the money for a few more days, but they left me no choice. The item finally processed and a shipping tracking number was provided on December 7th, a full day after the delivery date listed on their site. The item did arrive on the 9th of December, late at night and I waited until the 10th of December to submit the request for return. At first I followed the instructions of the first representative I talked to about asking for a credit on the shipping but the new person I was chatting to told me that is not how Columbia operates and told me he is going to explain it to me. He sent me link to the terms of a purchase to me, which I never saw or would read. I then went and asked for a full refund. I waited forever for a return label and finally got it with a return amount listed. It is just for the $75.00 and not the shipping. I should not be on the hook for over $25.00 in shipping fees because they failed to ship a or process a product in a timely manner.