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          Business Profile

          Auto Repairs

          Wrench Monkey

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/03/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Company said it changed out the flex plate in my car to car back multiple times after receiving it back from the mechanic telling him it still wasnt running right they kept telling me they couldnt find the problem, so took to a new mechanic, and they realized that they never took the flex plate out of my car and replaced it like they charge me for went and addressed the mechanic, and he is not being reasonable with me Hes calling me a liar, even though I took the part back to him, showing him that it was not a new flex plate.

            Business response

            05/14/2023

            I changed out the flex plate and two engine mount the custom had a gentleman bring the car back and he stated that it drove fine that she was just complaining after she returned the second time and told me she had a driveline problem on her front wheel drive I informed her that it didn't have a driveline but if she could leave it I would take a look and see what I could figure out then she informed me she was not leaving it and she had a road trip to take and the next time she showed up 4 and a half months later told me I didn't fix her vehicle and she wanted a refund thier is no warranty on the labor or part and I have already went out of  my way to try and help this customer  she is looking for free labor and parts and I don't work for free 

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 2

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          2670 NE Stephens St

          Roseburg, OR 97470

          (541) 537-2445

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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