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Complaint Details
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Initial Complaint
10/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There is multiple transaction made to ****** automobile shop, the first transaction was on November 09, 2022 for $1,243.00, Adans business committed to resolve the problem and provide a Diagnostic health scan for the 2014 Chevrolet Silverado Truck to detect what is the main issue, he committed to fix the Vehicle, and fail to provide a hard copy of the diagnostic scan, over time the Truck got worse on February 28, 2023 my truck started having the same issue and sent it back to ******* he stated that he did a Diagostic scan and fail to provide me with a hard copy, he committed to fix it and charge me on February 28, 2023 an amount of $280.00 overtime my truck continued to have the same issues on May of 2023 he charge me $60.00 for adding copper sulphate around the battery to prevent further battery corrision, he stated that it will solve the problem, which it didn't I have to replace my battery and got a new one from Autozone, after replacing my own battery the issue stopped, the nature of the dispute is that he is not working with Honesty, Integraty, transparency, he is a fraud and scammed me, I have 2 pictures of evidence he didn't finished the job, on October 6, 2023 My truck once again broke down, I sent my truck for a diagnostic scan, new issue that came up on my Truck 4WD maintenance, he fail to dignose the Truck the only thing he provided is a paper with the issue, Transmission transfercase unit with transfer case motor, based on his inspection my truck is now missing the main cap to protect the transfercase unit, he fail to provide my a hard copy of the diagnostic scan. see all receipts and pictures attached. Thank you.
Business response
12/19/2023
As seen in the screen shoots of the texts above my customer ********************* was informed of the diagnostic and all the codes (issues the truck had at the moment it got to the shop) the truck was towed to the shop because the truck had water in the engine and fuel system, a dead battery, and was missing the starter with all the bolts and hardware. We explained to her all the issues her truck had and all the repercussions an engine can had with water in the engine but she was only interested in fixing the ones to get the ruck running again.
On the next two visits she did a year and two months after that, we found problems with her battery and her transfer case which are completely different and not related to the first job.Business response
12/19/2023
The images provided above showcase all the conversations between my client, *********************, and our team during the repairs of her vehicle. These images demonstrate complete transparency regarding the work performed on her car, along with the dates. However, I am a bit puzzled by her request for a full refund when the first job was completed on November 9th, 2022, which was more than a year ago, and had no correlation with the repairs performed at our shop. I would appreciate it if we could have a constructive discussion to resolve this matter amicably. I am unable to send more than 5 images. I can send the remaining conversation in another message here or by email.
Business response
12/19/2023
The images provided above showcase all the conversations between my client, *********************, and our team during the repairs of her vehicle. These images demonstrate complete transparency regarding the work performed on her car, along with the dates. However, I am a bit puzzled by her request for a full refund when the first job was completed on November 9th, 2022, which was more than a year ago, and had no correlation with the repairs performed at our shop. I would appreciate it if we could have a constructive discussion to resolve this matter amicably. I am unable to send more than 5 images. I can send the remaining conversation in another message here or by email.
Business response
12/19/2023
Here is the additional texts
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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