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          Business Profile

          New Car Dealers

          Dave Morton Auto Sales

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in New Car Dealers.

          Complaints

          Need to file a complaint?

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/03/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I purchaseda vehicle from this dealership on 4/22/23. At the time of purchase they informed me they would take care of the title and licensing. Please not the car was paid for in full at time of purchase. After contacting the dealership multiple times regaurding this i was informed that the license plates and tile would be delivered to the dealership and they would call me to either pick them up or mail them to me. After speaking to them i contacted the ****** Department of vehicles and found that the plates and title had been issued on the 17th of May. The agent told me I needed to contact the dealership to obtain them as they were going directly to them. I have spoken to the dealership multiple times since then and they have given me no explanation as to where my plates and title are. The only thing they said is to question why i was in such a hurry to obtain them.

            Business response

            06/05/2023

            Hello,

            I am sorry you dont understand the process that we explained at the time of the purchase that you have a 3 month temporary permit in the back window, You were told at the time of purchase that the process could take up to 8 weeks to get your information to the *** and back to our store, as soon as the plates get to ** our title clerk will send you a letter stating that your plates and tags are in and you can come get them. It has been less than the 8 weeks stated, if the plates were issued on may 17th then I would guess the *** will have them in our dealer box very soon and you will receive the notice from **.  This BBB complaint is unjustified.

            DMAS

            Customer response

            06/05/2023

             
            Complaint: 20139997

            I am rejecting this response because:it clearly steted 2-3 weeks **** submitting which in all reality shouldve been submitted the following monday after purchasing the vehicle and not a whole week afterwards but thanks for your business

            Sincerely,

            *******************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 30

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          270 Lancaster Dr SE

          Salem, OR 97317

          Visit Website
          (503) 589-0089

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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