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          Business Profile

          Fitness Center

          Pursue Fitness, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Fitness Center.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/01/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I communicated with the general manager of their *********** ****** location that I needed to cancel my membership due to a lower back injury that prevented me from going into the gym in the summer of 2021. I have that email correspondence still, and my membership was supposedly canceled one year ago from me writing this. Last week I discovered that since then, I have still been charged a monthly membership fee, and likely at some point a yearly membership fee as well. When I was put in touch with the general manager, instead of refunding me for the entire years worth of charges, he acted like he was doing me a favor and said as a courtesy Ill refund you for the last three months. I sent him our correspondence from a year ago proving that he said he canceled my membership then, and that I should be getting refunded for the entire year- now he is avoiding communication with me (I also still havent received this 90 day courtesy refund either). I need to be refunded for an entire year as I have not stepped foot in that gym and canceled my membership, not 90 days as a courtesy. This guys name is ***** extremely unprofessional- if you cancel your membership here make sure you tell your bank, Im not the only complaint on BBB with this exact situation.

            Business response

            06/01/2022

            **************** did in fact do her due diligence in corresponding with us at Pursue. I was out of the office from Thu-Tue and so I hadn't responded to her forwarded emails from 2021 proving that she had reached out in June of 2021. I spoke with **************** on the phone today and issued her a refund for the remainder of the year we had erroneously billed her. We should be good!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          555 W Centennial Blvd

          Springfield, OR 97477-2804

          Visit Website
          (541) 735-3265

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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