Complaints

• Initial Complaint

  04/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I hired Colima Yard Maintenance to do monthly yard work at my home. I asked them to come twice a month and edge, pull weeds and blow off the driveway and sidewalks for an agreed price of $150 per visit. They agreed and would send me a bill each month. When I got the bills I sent off payment. I have their bills and a record of all my payments. On their bill #**** for service June 9, 2022 thru June 30, 2022 they had the the agreed visit at $150 and then added spraying and pruning for an additional $150. This was never discussed and never agreed to. I paid the $150 for the initial visit and told them I dispute the additional $150 charge for sparing as it was not agreed to. Next bill was a combined bill for July and August 2022 totaling $375, bill #****. I paid the $375 in full. The next bill was #**** for service 10/12 thru 10/30 2022 for $150. They said I had a previous balance of $375, which as documented above was paid in full. I told them to discontinue service and I paid that bill for $150 on 11/14/2022. Account paid in full. In November 2022 I receive another bill #**** stating I have an outstanding balance of $375. They also came back to my house to ask for payment. I went through each of the bills and payments with them. On January 31 2023 I received another bill #**** stating I still had an outstanding balance of $375. On 04/14/2023 I received a certified letter stating that I now have an outstanding balance of $525 because they miraculously located an additional outstanding balance of $150. In the letter they threatened to send to collections. At worst they are trying to extort money not owed, but I truly believe they are simply incompetent in their bookkeeping. I have and can supply documentation.

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