Complaints

• Initial Complaint

  06/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Pulling out of my driveway to vet appt, I brushed against a tree ***** & slightly dented bumper passenger's side. I never noticed pulling to the right or steering wheel off center. Following this event a dealership replaced a recall item on the truck. I asked the dealership to repair the pull to the right & re-center the steering wheel. Neither was achieved beyond their recall repair. Dealership stated they tried. No desire returning to dealership. I took my ONE ton truck to *************************** JET AUTO/REPAIR to fix what the dealership could/would not. An employee, initiating the appt raised his voice stating my head shaking a "no, was RUDE!!" The employee test drove, wkd on it, test drove, took my credit card... charged $85.95... Mar 21, 2022 handing me the receipt. And the appt was dismissed. I want to avoid being chastised again for shaking my head during a mechanical diagnostic interview. Startling, embarrassing, scary. How far upset will the employee act out? **I desire a work order to take to another shop, to give the newest shop a paper trail of what HAS been done. I have the pprwk from the dealership. My only request from *** is the work order which he will have to make up. Cuz he didn't do one then. I have no idea how far he drove the test drive either time. Therefore, he has no mileage numbers to present. *** had a wonderful reputation. NAPA parts store a block away expressed that a professional shop gives a work order. The $89.95 made it a professional interaction, I think. At 72 yrs old, this is my first time of a 35 yr old raising his voice at me for shaking my head no in conversation about my rig. Scary.I desire a work order as I watched him ** in the wheel well while my truck was up on a ***** Steering is a most important factor in driving. It's a big truck. I have a responsibility to be safe to others on the road.I need to take to another shop for the ***************** the steering wheel.""TY.

  Business response

  06/23/2022

  We actually did give her a work order at the time of checking the alignment and minor adjust to recenter steering wheel. Explained to her about road crown, she drove it came back and was stated it felt fine. While talking to her she did get stand offish towards the employee that he was not listening to her. I've tried to reach out to her to resolve any issues she has but she won't answer the phone.

  Customer response

  07/01/2022

   
  Complaint: 17467812
  
  I am rejecting this response because:

   

  It's very scary these days to suddenly be SCOLDED by a male 1/2 your age for shaking ur head no in a trouble shooting conversation re: vehicle into a shop.  I grew ** in the vehicle business & have never witnessed such much less involved w/ such an interaction.

   

  Conversing w/ the owner for troubleshooting then to SCOLD for their response is scary.  There are so many shootings these days, it is worrisome to be at odds w/ anyone.  I was very frightened.

   

  I do not recall test driving.  The younger one drove it...pulled my truck into the bay on his return crawled into the wheel well w/ it up on a jack.  Worked on it.... test drove it. Parked it on the street.

  I had remained in the waiting room w/ the office window.  He came back in, I handed him my credit card; he stated the charge, I told him to go ahead & take $100. instead.  He said "no," he handed me the little ticket from

  the credit card receipt machine. & my credit card. 

   

  That is the end of the appointment.

   

  Had the employee handed me a work order.... may I have a copy of what they have on record?  

  If I was so frightened then surely they weren't and their copy should b easily found. 

   

  The truck STILL pulls to the right & the steering wheel has never been centered.

  No one has gone into the cab of the pickup to "CORRECT" the steering

   

  How could Jet Auto call me when they don't have my number?  Why didn't Jet leave a message when they called?  

   

  Phone conversation is not a work order.  I don't want to talk to someone whom even face/face is scary.  

   

  Please provide a copy of the work order Jet states provided, as I desire to see the service provided & the mileage driven. 

   

  TY very much for the attention to this scary, simple matter.  

  
  
  Sincerely,
  
  ***********************

  Customer response

  07/07/2022

  Dear BBB,

   

  As I wrestle w/ old wounds of being a murder witness survivor.... ****** took me to my knees now Highland Park has been an added wound.  It's 7am & I am already crying.  ******** is relentless as u kno.

   

  The thought occurred to me that perhaps a copy of my phone records could be provided to document whether Jet Auto did call.  I have not seen any numbers as missed calls (presented in red) or numbers missed

  at all.  It is true, I do no always hear the phone ring.  I have NOT received any calls from Jet that I am aware of.  

   

  I do not want to talk to them.  I did take a note to them handing it to ***** in his parking lot, it was just a TY **************** ***** had been my hero.  He took it & walked away, I don't think he spoke a word.  Neither did

  I.  That was b4, I mustered the nerve to speak up.  Esp following chastisement for being in disagreement w/ whatever the young man was presenting about my truck.  

  They are nice ppl who rescue dogs.  I luv that about them.  There are several dogs who are at their shop. I enjoyed that.  The young employee was all about himself:  The Navy spent 3 million dollars of education on me

  then discharged me.  They said because my knees could not handle the up/down of submarine stairs.  He went on to share how he puts the air conditioning on high, rolls up the windows & goes into the stores.  How he has 

  built a great outdoor section for his dog at his ***** home.  It's ok to leave his truck running cuz the particulates are so small.   

           I was certainly unable to dispute w/ him re: senseless pollution, loading up of the engine w/ it just idling,  & the horror if the vehicle chokes out w/ the dog locked in there w/ windows up.  Not to mention any vehicles near by 

  w/ the stationary source of pollution.  

  If his rig is a diesel, I kno it's a Dodge, Dodges do NOT want their diesels idling as they do load up causing damage to the engine.  Not to mention senseless air pollution.  Perhaps, this family company is not aware of the climate 

  crisis.  I felt keenly THEY would not have any interest in any thing I would have to contribute. They took little interest when I shared that the dog in the truck cab.... was a rescue, as well.  

   

  I had been introduced to that shop summer of 2020 as a tow truck had my other diesel truck on its flat bed in a recovery trip.  I did no talking as ***** did some testing on it.  ***** decided that both of the fuel pumps had 

  stopped wkg & the rig was not worth repairing.  At that time I had just attended a divorce hearing & was developing 3 ulcers on my liver, the vein inside the liver was ballooning into an explosive size, & my pancreas was becoming

  inflamed.  I was very, very sick.  It was not much later that I was unconscious at ************** for about a wk.  U, too for 89k can spend some time there.  I was on Cipro IV drips from 10/14/2020 to 12/16/2020.  Feb 2021 I spent 

  wk @ OHSU due to an ERCP gone wrong causing severe pancreatitis.  The pancreas is an organ having a great deal to do w/ depression.  The divorce was due to violent domestic abuse of a brief 30 yrs.  

   

  If u can imagine, I'm pretty afraid of violence.  I am exhausted mentally, physically, emotionally.   I am crushed Jet Auto felt righteous to raise his voice & correct me for responding in a troubleshooting conversation about my rig.

  To never write up a wk order, to share that he did.  Never correct to steering wheel alignment inside the rig and most of all:  the truck still pulls to the right.  

   

  Just write down what he did to the rig for the *** charged and I will be thrilled to go on about my life.  

   

  I have no desire to talk w/ them about anything.  I am exhausted trying to mend the world.  I can't give enuf emotional support, money, hugs, smiles.  I was willing myself to die, had the infection not clouded my realization of just to 

  medicate the pancreatic pain... I would not have lasted another 24 more hours.   I am worse off now than I was b4.... I am unable to wrestle w/ the world otherwise I would not have contacted BBB to referee this incident.  

   

  For the life of me.... why in the world would there be a problem about writing a work order?

   

  Regards, 

  ***********************

  Bsafe, pls.  

  Business response

  07/20/2022

  Reading *****'s story she is upset with the world and us for owning diesel trucks all I can say is we tried to explain to her how road crown effects vehicles and there is a work order that was printed up at the time of check out and it's in the history with Pro Demand with correct date not something we printed up months later. Hopefully *****'s wounds or the world heal.

  Customer response

  08/01/2022

   
  Complaint: 17467812
  
  I am rejecting this response because:

  I'm a long time diesel luver.  HOWEVER, I luv my neighbors, community & planet more.  In PDX considerations are being weighed whether to continue selling diesel fuel.  With more/more of our ppl becoming homeless @ ******* (est)

  through divorce, loss of employment, unexpected medical bills who end up living along freeways inhaling the carcinogenetic particles of vehicle exhaust.  Torturing others into deeper depression, physical degradation does not reflect ""greatest country in the world"" a military career normally reflects. 

   

  I am simply requesting the legal document for which I have already paid.  If there had been a document generated by ****, today's technology simplifies generating an image  to BBB who can email it to me.  

   

  Direct contact from ******, is beyond my level of comfort.  I am more, more concerned about ******'s linear as this ridiculous waste of time marches on.  

   

  These are the kinds of events creating senseless grief, irritation, loss of hope for an already collapsing nation.  I just don't get what the payoff for a 40 yr old to demean a 72 yr old & playing 'piggie in the middle' w/ the document.  

   

  Even if ****** had handed (which he did not) the original would not have been thrown away.  Documentation is necessary for IRS.  I am deeply, deeply saddened by this horrible event.  Loss of community giants.  Deceived by

  a young man who debates away from the issue insulting as he spouts.  

   

  BTW:  the rig still pulls even in parking lots.  The rig has not changed.

   

  What did I pay $85.95 for on 4/21/22

   

  Best regards,

   

  ***********************

  Bsafe, pls  

  
  
  Sincerely,
  
  ***********************

  Customer response

  08/15/2022

  In an effort to achieve the information that is stated to be on the work order.... Yes, I'd be willing the pay an additional $40.00 which is half of the 

  original charge, to receive a COPY of the work order that it is stated I received.

  Business response

  08/21/2022

  All you have to do is stop by and we can reprint a copy but you stated you want no contact from us so I respect your wishes unless you want a copy emailed or mailed. Theres no reason to charge $40 for a copy of your work order.

  Customer response

  09/08/2022

  
  BBB 
  
  Dear ****,
  
  Please consider assisting me achieve w/ my request: for Jet Auto to send the WORK ORDER directly to BBB & the BBB forward it to me. 
  
  I beg to have no contact w/ Jet Auto.  Please have Jet send the work order directly through email to BBB who will forward to me. 
  
  I trust the BBB will, indeed forward the work order to me through email.  I do NOT trust Jet Auto to do so w/o MORE conflict/chaos.  I'm just fried w/ this frstration.
  
  
  To each who has helped me use my voice in advocating for myself in justice, please accept a ton of gratitude from me.  
  
  I am deeply touched by the BBB's understanding of the complexity below the surface of this situation.  
  I beg safety.  
  
  Thank You.  Much appreciated.  Very.
  
  ***********************
  Bsafe
  

  Business response

  09/08/2022

  Here's a copy of the work order ***** has requested that we already had given her when she picked up the vehicle.

  Customer response

  09/22/2022

  Dear BBB 
  
  This information is inaccurate.  I did not live at 1584  or **** *** (ea before moving back to ********) & that was not my phone number.  This was lifted from somewhere.  
  The math of the mileage is inacurate as well.  
  I thought a statement of Jet Auto of ckd the specs finding them "" ??? ""  I can't recall.  No, never ckd specs w/ any equipment that I noticed as I stood there watching or briefly sitting in their ie: 11x11 waiting room w/ wonderful large windows beside the shop area.  
  They used to be the greatest folks, very homey, very animal caring as their dogs freely roam but stay on the property & are friendly to customers.  
  The steering wheel was NOT centered as I had asked for it to be.  
  The truck still pulled to the right following.
  
  Eventually, I took the truck to a shop that does professional alignments that put it up on a rack & put their computer equipment on it finding it was STILL out of 
  alignment following BOTH shops that were requested to align & straighten the steering wheel.  
  
  I was given a diagnostic read out of the Professional shops' work. 
  
  With grief I am reminded of dealerships too often less than appropriate workmanship & I remain deeply affected of loss of the community giant who has failed themselves
  and neighbors.  ****** had been a heart massage in honor, skills, respect for others AND of animals.  The truck will rust away but ******************** old rep vs his new will forever
  be a HUGE loss.
  
  From being a heart massage to becoming heart break is wretched for all concerned.

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