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Business Profile

Loans

Driveway Finance Corporation

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type
  • Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 3/2022 Driveway ran our credit for a vehicle (2022 ****** Sienna VIN# *****************). We immediately received a financing offer, and accepted the offer by signing all of the paperwork and agreed to pay a $4,800 downpayment. On 4/4/2022 a successful wire transfer of $4,800 was sent to Lithia Motors from our bank account (confirmation # OW00002091387443). We provided proof of insurance to Driveway representatives/dealership, and after all criteria was met and contracts completed on both parties end, the vehicle was delivered to ******* and dropped off at my home address (***** **********, ******* ** *****). We have a signed contract with my signature and Driveways signature that the initial sale was complete and we would make a monthly payment moving forward at the agreed upon terms. However, on 4/11/2022 we received a message from *********************** of Driveway stating that there was an error on their end and that we need to return the vehicle or it will be repossessed. Here are the words from ************************* communication:You can release the vehicle and we will process the refund or we will report the car stolen and repo it. Those are the optionsOk, thank you for your time. I will alert the authorities now and have our legal team contact you.We feel helpless and violated at this time as we have a signed contract that is not being honored by Driveway, and we are being threatened to return the vehicle or we will have lawyers and police involved. Any help you can offer is much appreciated. Thank you.

    Business response

    04/22/2022

    We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle.  Please be assured that we take the concerns of our customers very seriously.  As such, we will reach out to them directly to address their concern. 

    Thank you for bringing this to our attention.

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