Complaints

• Initial Complaint

  12/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been contacting the Monster truck x people regarding a refund for the past year. I waited for a rescheduling of a canceled event for 3 years (since 2020) and then asked for my refund. They said it was ticketmaster's fault, but ticketmaster said they need to correct it on their end. I would just like a response and a refund at this point to go through.

  Business response

  12/11/2024

  Please email ******************************* send your ticket # and full name and they will make sure you get full refunded...

• Initial Complaint

  10/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought tickets back in 9/19/19 for 5 tickets $252.95 for a show on 4/25/20. Pandemic happened so show was postponed. 4 years later and still no show. Tired of waiting so I requested refund by email ******************************* as instructed on 7/24/24. Still No refund.

  Business response

  10/14/2024

  Your refund request has been sent to Ticketmaster, somtimes they get them back quicker than others.... we will follow up for you....

  Customer response

  10/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22419074, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ronald Dalit

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We paid for a Monster truck show and did not get one!! We got a bunch of broken down trucks and excuses why we couldnt get a refund or tickets for the next show!! We just want a refund at this point!!

  Business response

  07/23/2024

  the events consist of mechanical vehicles that do break from time to time and its certainly not typical ... if you would like to check out our schedule and see if there is another event you can attend we would love to earn your business back ...

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought tickets based on the advertisement . It stated five monster trucks which didn't stated they were non-running maybe two at best sometimes just one truck, Also stated FREESTYLE MOTOCROSS they wasn't even there NO SHOW. They left the car burn continuously it spewed toxic black smoke. I was charged on the site for the children that were suppose to be free three of them age 8,8,& 9. The bleacher were in wretched shape broken and filthy.I saved for a month to take my family to this event I was so bewildered by this non professional show.I was quite frankly embarrassed to take my family. My grandsons were disappointment as well as the rest of my family. I spend over $220.00 for this .I would like a full refund.I have tried to contact this company via phone seems there isn't a good working number.

  Business response

  07/05/2024

  The event has many mechanical parts , we can't control breakage.. thats what monster trucks do...as far as the bleachers, that's an issue you would want to talk to the facilities about.we have no control over that....as stated when you purchase the event it clearly says no refunds...however, email ******************************* and we will get your family tickets to the next event  and make sure you have a better experience...

• Initial Complaint

  06/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I wish to file a complaint against Monster X Tour company for the cost of tickets paid for Monster X tickets purchased for the 1:30 June 15, 2024 show in *********, **... I am writing to dispute the cost paid for my tickets and am requesting a refund for the price paid of $67.76 from Monster X Tour. What their show promised and what was actually delivered was not worth my time much less my money... The motocross show was amateur at best and was blamed on the wind, the Monster trucks only had 3 barely running and it sure was not very exciting like your advertising promoted and the ad stated there were rides in Monster trucks without stating there was an extra fee charged and that fee was not even posted... Just charged you once you were already in line with no indication of a charge which was highly inflated $20/ person even for children for a 3 minute ride.... Oh and what happened to the car that was supposed to be burnt.. Had nitro shooting out of back of a fire truck with no purpose other than to cause facial ***** to people in the stands and making it hard to breathe. This show was very disappointing for my grandchildren and the adults attending not to mention very costly as even the food and drinks were highly inflated.. $10 for a lemonade really? I respectfully request a full refund of my ticket price of $67.76... This show was grossly misrepresented and borderline criminal for what they said they would provide to what they did without charging extra on the day of the show. Please let me know how to expect my refund. My tickets were Order # ***** ANYONE THINKING OF GOING TO THIS.... RECONSIDER... NOT AT ALL LIKE OTHER MONSTER TRUCK SHOWS... NOT WORTH YOUR TIME OR MONEY.

  Business response

  06/21/2024

  ***,

   We are truly apologize that the event wasn't up to your standards, we did receive a lot of compliments on this particular event. All of the food and beverage is handled by a different company and we have no control over the pricing... If you wish to give us another chance at your business we would be happy to get you tickets to the next event of our in your area...

• Initial Complaint

  05/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased preshow and show tickets right before the pandemic for 2020 monster x in ********. When the pandemic started we were told the show would be postponed and we could not get a refund. As the pandemic wore on, monster x continued emailing every 6-12 months insisting that the show would be rescheduled. Even when news of the ************* being demolished were made, they insisted for like 2 years that the show would find a new venue. Its been well over a year at this point since i last heard from them and would like my money back. I asked for a refund by responding to the last email i ever recieved from them and have not heard back. Please just give me my money back.

  Business response

  05/16/2024

  please email *******************************

  Customer response

  05/23/2024

  I purchased preshow and show tickets right before the pandemic for 2020 monster x in ********. When the pandemic started we were told the show would be postponed and we could not get a refund. As the pandemic wore on, monster x continued emailing every 6-12 months insisting that the show would be rescheduled. Even when news of the ************* being demolished were made, they insisted for like 2 years that the show would find a new venue. Its been well over a year at this point since i last heard from them and would like my money back. I asked for a refund by responding to the last email i ever recieved from them and have not heard back. After filing a complaint here they messaged me and told me to email them again, which i did, and then again, theyve not contacted me any more

  Business response

  06/04/2024

  you can get a refund by emailing *******************************

  Customer response

  06/04/2024

   
  Complaint: 21718488
  
  I am rejecting this response because:
  I emailed them as directed and have not recieved a response 
  Sincerely,
  
  ***********************************

  Business response

  06/10/2024

  I am sorry you didnt get a response, please email again... that is the best way to get the process started 

  Customer response

  06/10/2024

   
  Complaint: 21718488
  
  I am rejecting this response because:
  

  The issue is not resolved. Ive emailed as required, provided the information requested and am waiting for my refund

  Sincerely,
  
  ***********************************

  Business response

  06/14/2024

  All requested refunds have been fulfilled, please check the card you used.. if you DO NOT have a refund, please send ticket # full name to ******************************* 

  Customer response

  06/14/2024

   
  Complaint: 21718488
  
  I am rejecting this response because: I know longer have the card Ibused to make the purchase.  I also do not have the ticket number because this was literal years ago.  I have not recieved a refund.
  
  Sincerely,
  
  ***********************************

  Business response

  07/04/2024

  That would be the reason that you never received the refund, please send the ticket number and the credit card number along with your full name and address to ******************************* 

• Initial Complaint

  05/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  *****, mi 5/11/24 1 of 5 trucks worked at intermission. Show wasent as advertised or hyped up to be. Paid for parking and parking ended up being free. 15 dollars gone Burnt a car down with a jet engine with out any way to put the car out. Everyone in the grand was in a direct line of toxic smoke.. Show was a complete failure. 116 dollars of waste of time and money.20 dollar rides in the monster truck broke down. What a joke. 38 years of being in business can't keep trucks running. Selling snake oil.

  Business response

  05/11/2024

  *****, mi 5/11/24 1 of 5 trucks worked at intermission. Show wasent as advertised or hyped up to be.THIS WAS ADVERTISED JUST THE WAY IT WAS, some trucks do have mechanical issues but they had them fixed for the second half

   

  Paid for parking and parking ended up being free.THE PARKING WAS NOT FREE AND WE CHARGED EVERYONE

   

  15 dollars gone Burnt a car down with a jet engine with out any way to put the car out. Everyone in the grand was in a direct line of toxic smoke. WE LET THE *** BIRN AFTER THE BURN..... Show was a complete failure.

   THAT IS YOUR OPINION, WE HAVE HAD SEVERAL COMPLIMENTS ON THE EVENT

  116 dollars of waste of time and money THIS IS YOUR OPINION 

   

  . 20 dollar rides in the monster truck broke  THEY ARE MECHANICAL, THINGS DO BREAK

   

  a joke. 38 years of being in business can't keep trucks running. Selling snake oil. AGAIN, YOUR OPINION 

   

   

  Customer response

  05/19/2024

  Parking was free, their was no one to check to see if we paid. Just people telling us where to park. U charged us online... "I am sure that's my opinion as well" 

  You started a car on fire with out a way to put it out!!! Your announcer admitted they had no way to put it out, half the crowd left Your embarrassing show because the smoldering car choked everyone out in the grand stands. 

  Your show is a joke. "That's your opinion "  

  repeating yourself with "that's your opinion " goes to show how 3rd rate of a show you put on.. 

  Keep my 116 dollars.  Clearly you need it to fight off all these bbb claims (76 that I have seen) and keep your junk vechines in the garage. " that was everyone opion at the show" 

• Initial Complaint

  04/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  I will be submitting this under Monster Truckz as well. First, this has to be a scam. We purchased tickets for the *** show in February 2024. The week of the show, received an email saying the show had been cancelled. It took several emails before getting one back saying to contact the second company (Monster X Tour) due to the date purchased. I emailed twice before finally getting a response saying they would be sending out an email in regards to the refund the following week. Its now April and still no refund. Steer clear of these two so called companies. They do not put the consumers first. We shouldnt be a week from May with no refund and/or communication!

  Business response

  04/20/2024

  All you need to do is email **************************************** and they will issue you a refund

  Customer response

  04/20/2024

   
  Complaint: 21600878
  
  I am rejecting this response because:
  
  I have messaged that exact email MULTIPLE times and get ZERO help aside from we will send out an email next week but next week doesnt happen. This has been going on since February. 
  Sincerely,
  
  *******************************

• Initial Complaint

  04/17/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I purchased tickets to a Monster Truckz show on 1/26/24 for $25.28. The show was advertised as being held on 4/13/24 at 2:00 pm. The company was taken over by Monster X Tour. Any tickets sold after 1/23/24 is the responsibility of Monster X. The show was canceled. There is no current date for a rescheduled event. I reached out via ******** to Monster X and whoever handles replies on that account was unhelpful and said they would not refund me because at some point they would have a show in the future. This is unacceptable. It has been 60+ days since I purchased the tickets and Im unable to file a chargeback. I want a refund.

  Business response

  04/17/2024

  email ****************************************

  Customer response

  04/19/2024

   
  Complaint: 21589500
  
  I am rejecting this response because:

  I sent an email on 4/17 and have not received a response. I would like a refund. 
  
  Sincerely,
  
  *****************************

  Business response

  05/23/2024

  All refunds have been sent out... it may take up to 30 days to see it back to your card

  Customer response

  05/26/2024

   
  Complaint: 21589500
  
  I am rejecting this response because:

  I do not believe it to be true. I have emailed as requested five times and have not received a response about a refund. Additionally, it would not take 30 days to receive a refund via my credit card company. It would take 10 days max. 
  
  Sincerely,
  
  *****************************

  Business response

  06/03/2024

  We have no control over the refund times... for a refund please email **************************************** this has worked for EVERYONE that as needed a refund, thank you

  Customer response

  06/03/2024

   
  Complaint: 21589500
  
  I am rejecting this response because:

  I have emailed on 4/17, 4/25, 4/29, 4/30 and 5/13. The only reply I have received was on 4/25 by **** who said I will pass this by my boss on Monday. Sorry I get all emails from customers and my business emails so it takes me a bit to respond. Sorry for the delay.and never heard back. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  "I bought tickets for the Monster x Hawaii tour in 2020 but the event was postponed due to COVID. It has now been almost four years since the postponement and I am unable to get in touch with Monster X. Ticketmaster has also been unhelpful. I have since moved out of the state and will not be able to attend the rescheduled event. I have sent several emails, ranging from inquiries about updates and refunds to informing them of my change of location. I understand that the pandemic has affected businesses but I believe that they should make the refund process as easy as the ticket purchase process."

  Business response

  04/23/2024

  please email ******************************* for a refund

  Customer response

  05/06/2024

  I am respectfully rejecting the response from the business. I haven't heard back from them yet, despite having emailed them yesterday and requested a response.

  Business response

  05/14/2024

  All refunds are handled through **************************************** please use this email to finalize process 

  Customer response

  06/07/2024

  Just an update. I've had no updates. I'm going to check in with ticket master and try to call monster x. I'm not sure what my options are at this point. I've been trying for years and it's super unfair that this company is able to get away with this. I know I'm not the only one having this issue which is unfortunate. 

  Business response

  06/18/2024

  Please send this info to ******************************* all requested refunds have been fulfilled... we will make sure tis gets handled for you...  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩