Reviews

Thank you for your feedback. Marathon takes all resident concerns seriously, below are the facts to each of the resident concerns. 

1. Utility Charges: Management has no record of overcharging for water/sewer consumption.  Water/sewer charges are based on usage.  It is common for usage to fluctuate. This is normal, as invoices are based on consumption. The property maintenance team confirmed there were no leaks, and this was discussed thoroughly through email. The comment regarding "quietly lowering payment back to the correct amount in subsequent invoices" is false. Management did not no such thing.

Resident Move-out: Management encourages all residents to be present for their move-out inspection. This resident chose not to attend. As a result a corrected inspection form was completed and provided to the resident stating "Failed to Show".  

Resident chargebacks: Chargebacks are a result of resident damage due to excessive wear and tear to the apartment.  For reference, this  resident was the first ******** of the apartment; everything was brand new and in perfect condition, which was documented on the Move-In Inspection form, which was provided to the resident.  Unfortunately at move-out, management discovered appliances that had extensive  damage beyond "normal wear and tear". Each damaged appliance was documented on the move-out inspection form and digital photos 0 were taken at the time of the inspection and provided to the resident.  The appliance damage was extensive -- the stainless steel fronts sustained damage, including significant scratches, dings and dents throughout.  Clearly the scratches were caused by a product used on the stainless steel that is not conducive to stainless steel.  In order to return the apartment to the same condition at the time the resident moved-in, multiple appliances required repairs.   

Management discovered a clerical error and will be sending a revised move-out summary, excluding cleaning charges. We apologize the oversight.