Complaints

• Initial Complaint

  06/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  There was black mold all over the ceiling in the bathroom. We checked in and payed $125. The room was $75 and the deposit $50. Because of the mold we left with in 10 min of checking in. They would not issue us a full refund even though we were only there for 10 min. They gave us the $50 deposit back and that was it.

  Business response

  07/12/2022

  Hello ********,
            we received complaint letter from BBB few days ago. we find out the reservation of ***** *****. we checked the bathroom but there is no mold in the bathroom ceiling but we have metal drop ceiling in some of bathrooms and because of moisture some spot got rusty but no mold. we don't have moldy bathrooms in our motel. and ***** ***** returned after few hours of stay and checked out with the excused of family emergency at front desk and took the deposit back and never mentioned this problem to front desk and asked for even refund. they could have come back to office in 15 minutes after checked in and complain about problem we could give her different room or refund but they didn't do it. we apologize for inconveniences. we will remove rust from the ceiling and repaint it but there is no mold on ceiling for sure. thanks for your concern.
                                                                                                                                                            THANK YOU.

  Customer response

  07/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  She is lying I can submit photos of the time we arrived and left the hotel  from our car of it being less than half an hour. They also had cameras in the hotel office so if you ask for footage they should have to submit it. And the bathrooms do not have any metal ceiling, it is a dry wall ceiling. I did not report the problem to them because I just wanted out of there  and did not want another room especially in the case of black mold if one room has it the others might have it. My fiancé is the one that checked in and out of the hotel. I would also like for someone to do a health and safety inspection in the rooms. We arrived at 4:17pm and left at 4:43pm as you can see their address in the above photos. The last photo is proof that we went to ******* *** on ******** drive so you see that we did stay at another hotel after leaving there. As you can see we arrived at the ******* ** ***** at 5:52pm. We scheduled the check in time for asap so it’ll say 2pm as the check in time but we arrived at 5:52pm as seen in the photo since we left relax in hotel.
  
  Regards,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩