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          Business Profile

          Medical Doctor

          Valley Pain Specialists, PC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Medical Doctor.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/16/2022

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            On July 6, 2022, I had a procedure done. I paid $350.98 out of pocket to satisfy my deductible. The physician sent in explanation of benefits to *********** I should have only paid $179.98 out of pocket. I am owed a refund of $171. The physician office has yet to return my numerous calls. I began calling on August 9th. I keep being told I will be directed to the billing department. I left 3 voice mails. No called back as of today. ********** has called as well and has had no luck getting my refund.

            Business response

            09/02/2022

            I am responding to the letter dated on August 24, 2022. In regards to the patients complaint he was asked to pay an out of pocket expense (deductible). At the time of service, which was July 6, 2022, his deductible was showing $350.98 not met. I did receive an email from the patient and spoke with him about this. He understood and was aware that I had to wait until I received his explanation of benefits and payment for this date of service. He is stating that his deductible was met with other healthcare services he had prior to this date. I understood and explained that after I receive payments from his insurance carrier I will follow up with him. He was satisfied with my response.

            After receiving payments and his EOB's the patient was due a refund of $171.00. I spoke with the patient today and a check will be mailed to him. He was satisfied with the result.

            Any further questions please do not hesitate to reach out to me.

            Thank you,

            Tabitha H******************
            Practice Manager
            Valley Pain Specialists
            Valley Surgical Center
            4250 Fritch Dr
            Bethlehem, PA 18020

            Customer response

            09/02/2022

            [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

            Regards,

            *************************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          C

          This business is not BBB Accredited

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          Contact Information

          4250 Fritch Dr

          Bethlehem, PA 18020

          Visit Website
          (610) 954-9040

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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