Complaints

• Initial Complaint

  01/27/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 20 through 23rd The MacBed building was closed due to a frozen and broken water line. Mac beds procedures state that certain items one must be picked up by in a lot of time due to the closure of the building the items were unable to be picked up If you have a premium membership you have extended option to have the items held longer. I have approximately 10 or 11 items all under the amount of $10 that they violated their own policy and procedure and did not give me the allotted additional time frame under the premium membership they included the closed days as part of the days I'm allotted to pick up a one item under an auction. Their procedure is to keep my money and re-list the item and double their money. I would like to have the money that I've lost refunded because the items have already been resold under auction. I spoke with the manager today when I picked up the rest of my items he gave me no resolution and advise that the days they were closed still counted and I advised him the days that he was closed were the days that I was going to pick up the items. I work in law enforcement my shifts change and I get mandated unexpectedly so when I can pick up the items I do so immediately they failed me by 4 days and took away my extension. They also refused to transfer my items from **** that I had held in order to get them transferred they refused so I have lost those items as well.

  Business response

  01/28/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  Upon further review of the situation, we did verify there were a certain amount of items that was due to the customer. Those items have been refunded in full to this customer. 
  In regards to speaking with a manager, or being denied transfers, we have no records of this. We are not 100% sure on where this might be coming from, but we have never denied anyone a transfer on items that are transferrable. 
  If a customer ever has any questions or concerns, they are always able to reach out to our customer service department. **************** is available Monday through Friday 10am-6pm EST. The email address is ************ and the phone number is ************. Thank you.

• Initial Complaint

  01/25/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I know that this is an auction bidding company that you may not know the product and its condition. However, two of the 16 products I bidded on this week were not what I received.1) a pre lit Christmas tree. This tree was labeled as like new. But what I got although not completely there was not a pre lit tree. It was a tree but not what I bidded on.2) was also a like new product and was labeled as a chair. I received a side piece of a chair and a cushion.While I know you have the option to pre check before you leave, I made the assumption of, based on previous experience, that even if there was a minor issue it would still be what I bid on.Wrong!Neither one of the products was what I bid on.Thats why Im complaining. Its not even about the money. Its about it being false information.

  Business response

  01/27/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box and "Like New" condition codes here.
  2.10.2 Open Box Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, you should not make any assumptions about it other than that it may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. M@C makes all items available for inspection prior to bidding, it is the responsibility of the Buyer to inspect all items before placing a bid on the Site.
  2.10.1 Like New - These are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness. For items that are marked Like New a bidder must examine the item thoroughly when claiming (pick-up) the item. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to MAC prior to leaving the premises. Once the bidder has left the premises with the item, MAC cannot issue any refund for issues arising with the item. *** may offer credit on future purchases for all Like New items with discovered defects, not including buyer remorse.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost varies based on the product characteristics. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the date the Item was picked up. This return is treated as a **************** return, and a reason is not required to process the refund. The **************** fee will not be refunded.
  If a customer ever believes their item is not congruent to the listing, they are always more than welcome to bring it back in for a Manager Review. Customers have ********************************************************* for review. Returns via a review are at the sole discretion of the manager on duty.
  Customers are also always more than welcome to call or email into customer service with any questions or concerns they may have.
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is always our goal to keep items out of landfills and give them a second chance at life. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

  Customer response

  01/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  My complaint is still the fact that the item was labeled like new and it wasnt even what we were bidding on. The tree in the box was not even the tree that I bid on. The chair wasnt even a chair.

  I dont live in the area of the auction location and Im not able to lift these items on my own so its not easy for me to load them back in the vehicle to speak to a manager that could easily say to bad.

  This isnt the first time I have won items there and I have had some items with defects but my issue isnt the item was defective, my issue is I didnt even get the item I bid on.

  Thats my issue. 
  

  The other thing is for the future, because I do like bidding and finding deals, you are saying I can take the time, open up my boxes and refuse them if they are not what I bid on?
  
  Does that mean if I refuse the item, while in the auction building, because it wasnt complete or defective that I will not be charged anything and my money refunded? Want to verify that for future purposes.
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** *********

  Business response

  01/28/2025

  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager. 
  If a customer ever has any questions or concerns, they are always able to reach out to our customer service department. **************** is available Monday through Friday 10am-6pm EST. The email address is ************ and the phone number is ************. Thank you.

• Initial Complaint

  01/21/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 1/9/2025 I was charged $134.12 on something I did not bid on. This company opened a new warehouse in **************** and I made several bids and purchases and picked up my items. I sell pet supplies. I noticed a charge on a baby item that I never bid on and was charged. I called that day but went straight to voicemail so I left a message. I never received a call back so I called again and again I left a message. Since I had no luck with getting anyone to call me back I sent an email. After a few days I was told there was nothing they could do. I replied and informed me that they would forward it to the the accounting **** to see if it was an unauthorized charge and they told me it was not. I asked to speak to a supervisor and they simply stopped responding to me. I attempted to call again and again cannot speak to a person. Not sure what type of company operates like this and gets away with it. I will contact my bank and dispute this charge.

  Business response

  01/21/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  After further review, the customer did call ******* 1 time and left a voicemail. This is via the phone number we have on file for them. We can also confirm couple of emails were sent, which the customer was responded to.
  We escalated this matter up to our **************** for further investigation. The investigation concluded that there was no fraudulent activity detected, at least on our end. 
  We always do recommend that our customers log out of their app when they are not using and we also recommend that our customers update their password frequently. We always suggest this because any action taken on the customer's account is on the responsibility of the customer. I will cite that policy point for reference.
  2.2. User Accounts - Users are assigned an account name and password on registration. Users are responsible for all actions taken under their account name and password and shall only use the Site using their own account name and password. Users must keep their password safe and shall not disclose it to any other person and shall not permit any other person to utilize their account details. Users are required to complete those transactions that occur using their account name and password, whether such transactions are authorized or not.
  We did call the customer and left them a voicemail a few business days later laying out what options they had before them. We have not received as response as of yet. Thank you.

  Customer response

  01/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have not picked up this item as I DID NOT bid on this item. My last order that I picked up one item was missing and they informed me they would contact me once it was found yet I did not receive a phone call and was still charged for the pet gate but I let that go. This $134 charge I will not let go because 1. I did not bid on this and 2. I do not have nor have I ever possessed this item. I understand my account will be suspended and I am not concerned with that because I will no longer do business with this company. 

  I want my card refunded and will continue to pursue this if I continue to get denied by this company. 

   
  Regards,
  
  ****** ******

  Business response

  01/23/2025

  We are not to sure how much more we can add from our previous response. We still do not have an answer from this customer as well.

  Our fraud department has found zero evidence of any fraudulent activity on our end. If something did happen on the customer's end, per our terms of use, that is the responsibility of the user.

  We are very sorry the customer feels this way. Sometimes auction liquidation isn't for everyone and that is okay. We do wish them the best moving forward.

• Initial Complaint

  01/17/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I won several auctions totaling $145.60 at MAC Bids. The items were paid for and should have been held until the State of Emergency was lifted, instead, MAC Bids kept my money and sold the items again to someone else a few days after the auction. I would like a refund.

  Business response

  01/20/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  All of our warehouses were open for business all of last week. When a customer registers to bid with us, they are agreeing to claim the winnings in the time frame allotted. I will cite that policy point for reference.
  2.8. Item Removal - The User is required to pick-up all items purchased by the removal time set forth in the specific auction. All removal shall be at the expense, liability and risk of the User. If the User does not pick-up an item within the removal period for the specific auction, MAC may, at their sole discretion, deem the item to have been Abandoned by the User and the User will have no further rights with respect to the item. If items are not removed by the removal deadline, User is liable for all removal and disposal costs associated with disposing of the assets that were not removed.
  If, for some reason, the customer is not able to claim the item/s within 3 business days from the close of auction, they are able to place a hold on the item. I will also cite that policy point for reference.
  2.14. Transfers and Holds - A User may elect to have an eligible item transferred to a MAC physical location other than the original location or placed on Hold in the original location. If an item is eligible for a transfer, the User is required to pay a fee (as stated on MAC) for the item to be transferred. Each item can be transferred within a specific District but may not be transferred to auction facilities in other Districts. Hold fees will vary depending upon the size and type of auction. Items that are listed as non-Transferrable will have a Hold fee as described on MAC. Items that are eligible for Transfer will have a Hold fee as described on MAC. This fee will be disclosed on the Site, may be changed at the sole discretion of MAC and must be paid prior to the Transfer or Hold. The Removal Deadline will be adjusted for all items that have been Transferred or placed on Hold as follows:
  2.14.1 Transfers - Once the Transferred Item arrives at the final destination an email will be sent to the User announcing the item is available for pick-up. Additionally the status will change on the item on the Site to Awaiting Pickup. From this time the User will have 7 days to remove the item. If the item is not removed within 7 days, the item may be considered Abandoned as provided under Section 2.8.
  2.14.2 Holds - Once the Hold fee has been paid, the User will have 7 days beyond the original removal deadline to remove the item. If the item is not removed within 7 days, the item may be considered Abandoned as provided under Section 2.8. NOTE - Transferred items cannot be held beyond the 7 days afforded for Transfers, even if you are a member of the Buyers Club.
  To reiterate, all items on a previous hold or transfer are not eligible for additional holds. Thank you.

• Initial Complaint

  01/16/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As you know ******* is an auction type service who sells to the highest bidder. What happened was I was a winning bidder on an item. I watched the timer count down from the last 10 minutes until it closed. I was the winning bidder at the end of the expired time. Also, I had a max bid set a few dollars above my already winning bid. I wake up the next morning to find I didn't win. The last notification Email I got from the that I was outbid was sent 2+ hours before the auction ended. it was in regards to my other bids that were outbid. They also have a no sniping clause as their policy that states if a new bidder highest bidder happens within the last 2 minutes, the clock will reset to 2 Minutes to allow for a rebid to reclaim the item. This never happened. After I won, the auction was closed, couldn't rebid on it.

  Business response

  01/16/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  After review of the bid history, it does show this customer lost this item. 
  What this customer is describing sounds like an issue with their app or data. 
  We have a few recommendations we always suggest to our customers to keep their app, or the website, running at optimal capacity.
  First, we suggest that our customers make sure they have a strong WiFi or data connection. Any small break in either of those can throw off communication with our server.
  Second, we always recommend our customers do a clear data cache on their app. Any unused data that backs up can cause the app to not run optimally.
  Third, we always suggest to not have a of items on a customer's watch list. This can also back up data and cause the app to not run optimally.
  With all of this being said, we are still very sorry the customer feels this way. We do wish them the best moving forward.

  Customer response

  01/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Ok thanks  for the generic response.  I have read over various other BBB complaints with M@CBID.  Every response starts the same way. You also refer to one or more of your policies. So I will refer you to one of your policies.

   2.7. Lot Closing Time - Specific lot closing times are published on the Site. *** shall not be responsible for notifying any User of a change in any closing date or time. *** will not accept a bid that is received after the closing date and time for the auction and all dynamic close time extensions. In the event that a higher bid is entered within a designated time period, chosen by MAC, of the scheduled lot closing time, the closing time will automatically be extended, in increments specified by MAC, until no bids have been entered in the pre- stated increment prior to the closing time for the auction. Each User is solely responsible for taking such actions as are appropriate to learn of changes to a closing date or time. The User bears the sole risk of transmitting bids so that such bids are received on the site prior to close of the auction lot.

  There was never added time if a bidder did beat my bid. Also, There was never a Email notification that I lost the bid sent after 7:30 PM the day of the bid. This was the last bid i made that was outbid. The auction didn't end until around 9:30 PM.  Even until this moment in time NO Email notification was ever sent telling me I lost the bid. AS I said before, I watched this items auction count down from 10 Minutes until the end of the auction.  Even right after the time expired, It was stated as "Auction Closed" right after. There was no additional extension of time if there was to be a bid to come in higher at that time. 

  This isn't a Network connection issue.  As I have seen complaints regarding system malfunctions with the app as well. Once again your response was generic and a copy and paste format. Blaming the network or internet connection.  We need to move past this as this is NOT the issue.  I assure you I have and had at the time a fantastic and stable internet connection.

   

  All I am seeking is the rightful property that should be mine. The Kobalt wrench set at my bid of $24. This is very reasonable. If not, I see this as a waste of my personal time for the full 24 hour period in which the Item was being watched by be. My personal rate is valued at $350/ Hr.  So please choose wisely.  I would chose the wrench set if I was you. 

  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* *******

  Business response

  01/17/2025

  As we stated previously, we do believe this is a connectivity issue with the customer's mobile app. We do still suggest the customer take the steps laid out in our previous response.
  This customer mentioned he did not get an outbid email after 730 PM. In the bid history, we show a couple of bids via their account in the 9p, hour on the final day.
  Time Stamps:
  2025-01-15 21:03:56 ******* Shreeves 23.00
  2025-01-15 21:04:00 ******* Shreves  24.00
  2025-01-15 21:05:14 ******* Shreves  28.00
  
  2100 is the Military Equivalent to 9 PM standard time. 
  
  This would signal to us that the customer was aware they were not winning the item after the 730pm time slot.
  
  As we stated before, we are very sorry the customer feels this way. We do, still, wish them the best moving forward. 
  

  Customer response

  01/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  
  Yes, Exactly. Look at my bid history there.   I was pasted at 7:00  I have since logged back in and started bidding and with the $24 bid i regained control.  I then watched it until close.  and once again, no notification Email was sent that I was again a losing bid. Meaning I never Lost the Bid.     Time expired with my winning bid being the $24 dollar bid. As you can see, I made a $24 bid took the lead and then posted a $28 (what I like to call security) max bid to cover me from a sniper. Because if they bid a little I am still covered. It needs to be more than a single dollar bid.  There was never a Bid Higher in the time frame.  I was never notified.  The App never shower it.    If there was one within the last 2 minutes then it sohould have been extended. It never was because if there was additional the item would have not been closed when leaving. It would have shown as an open item still.  If the big cam prior to the Two minute mark then your system is really slow.  

   

  You can claim it was an internet connection to get the blame off of you, but the more realistic story is your app failed, which is your property, and your responsibility. I am still entitled to a what I mentioned before. Please let me know how you would like to make this correct. **** does an internet connection have to do with never being notified?   I have still never been notified after the $24 bid that was winning... Meaning I am still the winner.....  The auction is way over and I never been notified of a higher bid after my $24 BID that took the lead.

  Thanks. 

  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* *******

• Initial Complaint

  01/06/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/24/2024 ibid and won a ****** alpha-1 scooter off MAC bids turbo auction which items on there are listed like new condition it was purchased and wrapped as a Christmas present which on 12/25 was given to our nephew the box was in good condition other than some tape repairs and scooter looked to be like new as promised as well as packing inside of box but sadly scooter will not charge or power up and upon reviewing the item closer it looks like some of the screws around battery area of scooter may have been tampered with prior to me receiving the scooter I contacted Mac bc of the situation which I have never had a issue with their like new items but they refused to refund or remedy the situation even though they sold a tampered with , damaged or defective item to me I would consider me a valued customer being I have spent thousands off this company and if they made a mistake and someone put a returned item in a like new bid I feel they should refund under them selling it under false pretense all I would like to do is return item for refund bc situational I trusted their like new status and sadly the item wasnt as described and was unusable

  Business response

  01/07/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  We are actually very sorry that this happened. If the customer would have brought this to our attention within 30 from the close of the auction, there might have been something we could have done. Items sold in auction liquidation are typically sold as-is an no refunds are allowed. There are a few exceptions to the rule. As mentioned prior, most exceptions would need to be reviewed no later than 30 days from the close of the auction. If it was still within that time frame, the customer could have brought it back in for a Manager's Review of the item.
  I will cite our 30 policy point for reference.
  Return Period - All items must be returned within 30-days after the close of the auction. After this Return Period has expired, no returns will be accepted.
  Thank you.
  

• Initial Complaint

  01/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went there dec 26th in the afternoon. I had 2 people with us. The employees were rude to us the second they seen the list of stuff I had purchased. My app was giving me issues. So I went the the checkout lady on duty at the front and asked more then 3 times. I was told that I had several items in bins that a employee would get for me and get my skid. She didnt even get up to scan my second load. Another employee scanned it for her. I was never given the items from the bins. It wasn't in my skid. Then I was told i had everything I ordered several times. I get home and im missing a bunch of items. I contacted this place over 10 times. No one ever answers the phone. I emailed requesting a manager or director and was told i have to talk to a ***** lead. Who emailed me back. Then eventually after delays sent it to a general manager. Who said. I didnt get insurance so my stuff was abandoned. And there is other stuff awaiting pick up which also isn't true because I went the last day that was available to pick up. If the employee wouldn't have told me I had everything and rushed me out the door. I would have recieved my items. I also wouldn't have been missing items If said employee got my stuff from the bins as stated she would. But now apparently this is all my loss. They are stealing my money at this point and it doesn't sit well with me. I'm a buisness owner and things don't work like this. Items were about $100 I paid for 18 items. I would never leave this much merchandise anywhere by fault. I've been to ********* location and ********************* location and never had any issues like this and had an even larger order.

  Business response

  01/06/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  We believe this customer is either a little confused, or not telling the whole story here. The customer is correct, they did reach out to our **************************** and **************** did give the customer multiple return phone calls and responded via email. The customer did not answer the phone each time we called. 
  In regards to the "18" items, we are not sure where they are getting that number from in this instance. According to our records, the customer has a total of 6 abandoned items. Three of those are in *********** and three and in *********************. The most expensive one totals $16. The rest are around a few dollars each. 
  Each items followed a natural path of abandonment and were never missing. They all had inventory scans on them. If a customer ever has any issues in a warehouse, we always do stress to speak with a manager on site.
  We will cite our "Item Removal" policy point for reference.
  2.8. Item Removal - The User is required to pick-up all items purchased by the removal time set forth in the specific auction. All removal shall be at the expense, liability and risk of the User. If the User does not pick-up an item within the removal period for the specific auction, MAC may, at their sole discretion, deem the item to have been Abandoned by the User and the User will have no further rights with respect to the item. If items are not removed by the removal deadline, User is liable for all removal and disposal costs associated with disposing of the assets that were not removed.
  Thank you.

• Initial Complaint

  01/02/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is selling used items not telling you if it is broke.They have took my money quick for items i purchased and then had closed my account because of the great deals i have recived they did not want to lose money so instead of selling me it they canceled my whole account over it and have no reasom for canceling.They are sellling health care items such as adult diapers, walkers, items for disabled and elderly people that insurance pays for. They do this to people all time They are scamming people out of there money they wasit till you travel the whole way out then and then wont let you get your items you paid for and they go and issue the refund and you dont see that for 2 weeks but they colmpletly close you account so you can not even see how much they actually owe you.

  Business response

  01/02/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. 
  This customer's account was suspended because it was found to be in relation to another account that was suspended due to unpaid invoices. 
  Customer's agree to our suspension policy point when they register to bid with us. I will cite that policy point for reference.
  I will cite that policy point for reference.
  2.3. Exclusion of Users & Rejection or Amendment of Bids - Without limitation to any other remedies, ******* may exclude any User from any Auction and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which ******* in its sole discretion regards as likely to have an adverse effect on the conduct of the Auction or the reputation of *******. Furthermore, ******* reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Auctions or its Services altogether at any time or for any reason.
  Thank you.

• Initial Complaint

  12/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction: 12/30/24 Auction style bidding on discounted items Mac Bid presents items along with their retail price vs discounted price which represents what youll be saving.They do not include the fees in this interpretation of savings. So you may bid on a $1 item and win - but they tack on 15% plus $3 per item. They are misleading consumers into thinking they have saved more. In my case I bid the minimum $1 on many items. Thinking theyd only charge 15% plus a $3 lot fee (per lot)The auction agreement states 15% plus $3 lot fee. It does NOT state $3 per ITEM. So I bid on 5-7 $1 items and now I owe over $30. This is insanely inflated.If you charge a lot fee it should be per lot. What exactly is $3 covering per item? Why are charges being misrepresented and not shown upfront? You cannot list items for sale without showing or representing the total charges prior to a transaction.

  Business response

  12/31/2024

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  The customer is technically correct, we do charge additional fees in addition to the bid price. Fees come standard across all auction formats. 
  We do mention our fees in our terms of use. We also break down our fees on each item's auction page. 
  Here is a break down of those fees:
  Each item is assessed the following fees:
  
  
  Buyer's Premium - 15% of the item's bid price (equivalent to an Auctioneer's Hammer Fee)
  Lot Fee - $3 per item
  + Applicable Sales Tax 
  
  
  If a customer ever has any questions or concerns, they are always able to reach out to our customer service department. **************** is available Monday through Friday 10am-6pm EST. The email address is ************ and the phone number is ************. Thank you.
  

  Customer response

  12/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Mac Bid does mention lot fees but the normal consumer would assume that they are being charged PER LOT. Not a lot fee PER ITEM. Otherwise I would expect them to start bidding at $4 to cover their fee per item. They start bidding at $1 , add 15% plus $3 per item. At no where in their terms does it state this fee is PER ITEM. I have sent screenshots of their mentioned terms of use as they sent to me and are provided to other consumers. No where does it state what a lot fee covers or that the fee is per individual item even though I only bid in TWO lots Im charged a lot fee 7 times. Most of my items value is under $10 retail. The cost of savings they portray or not transparent and neither are the terms and fees. You have portrayed a saving of 93-88% on retail price. After fees I shouldve just purchased new. If youd like to be transparent you need to incorporate the lot fee per item as the starting point for bidding. That way you are transparent on savings prior to bidding. This is a backwards attempt at saving money on their end at the consumers expense. I have been charged for the first lot , second lot is going to come out next, pickup is by tomorrow.

  Business response

  01/02/2025

  We are not to sure on what else we can add to our previous response. Even the prices listed at retail stores do not reflect the sales tax that is added on at the register.
  Each of out auction items are assigned an unique lot number. This is what makes each item it's own lot in a particular auction.
  The fees are broken down on each item's auction page.
  Customer are also able to reach out to our *************************** with any questions.
  Thank you.

  Customer response

  01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Sales tax is universal and not the issue. The 15% commission is clear and not the issue. You present a supposed discount.  You dont acknowledge that the lot fee is per item. As a consumer it appears to be a charge for the lot. Nowhere in your terms does it say lot fee per item. Do not charge me. Refund my already charged amount for the first lot. Be more transparent about the base price ($3 per item) and the calculated discount. 
  
  Regards,
  
  ****** ********

• Initial Complaint

  12/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/25, I purchased a desk for $14.28 (including fees and taxes). The item was located about an hour away at *********************, so I planned a trip to pick it up. The only time I could make the trip was the evening of 12/26. Before heading out, I checked the stores website and ******** page to confirm their hours. They had clearly posted holiday hours for Christmas Eve, Christmas Day, and New Years Day, but there was no indication that their regular hours on 12/26 would be different. I also tried calling to verify but couldnt reach anyone.When I arrived, I found dozens of people standing outside stating the store was closed despite the clearly marked hours of 12-8. There was nothing posted stating they were closed, only the locked doors. The next day, I called the store to explain the situation and was told they cannot refund my moneyits my responsibility to pick up the item which is true except I am not able to when they aren't open when they say they are.

  Business response

  12/31/2024

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  This customer would have had a couple more business days to claim this item. The warehouse was also making some additional accommodations for these customers.
  Customer service management would have also been happy to look into any additional accommodations that could have been made as well.
  This customer, instead, threatened and then followed through with a chargeback. ******* takes the action of a chargeback very seriously. It is a very messy and expensive process for those involved. As a result, we do suspend accounts that submit a chargeback. I will cie the policy point for reference.
  2.3. Exclusion of Users & Rejection or Amendment of Bids - Without limitation to any other remedies, ******* may exclude any User from any Auction and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which ******* in its sole discretion regards as likely to have an adverse effect on the conduct of the Auction or the reputation of *******. Furthermore, ******* reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Auctions or its Services altogether at any time or for any reason.
  Thank you.

  Customer response

  01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Customer support did not provide me with any alternatives. They made it clear that if I couldn't retrieve the item, it was my responsibility, and I would lose the item. I had specifically arranged to collect the item during their advertised hours of 12 PM to 8 PM on December 26th, only to discover after an hour and a half drive that they had closed early without informing their customers. It seems unfair that customers are expected to adhere to their rules when the store doesn't stick to its own schedule. 

  
  Regards,
  
  **** *********

  Business response

  01/02/2025

  In our initial response, we stated that *************************** would have considered some additional accommodations in regards to this situation. Given a chargeback was done, that trumps everything in this case.
  We are very sorry the customer feels this way and this was the recourse taken. Thank you.

  Customer response

  01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I contacted customer service the day after attempting to pick up the item. Unfortunately, I was informed that it was my responsibility to determine the next steps for retrieval, and no further assistance was offered. Had the representative shown any effort to support me, I would not feel the need to raise this concern.
  
  Regards,
  
  **** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩