Complaints

• Initial Complaint

  08/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Warne Motors on August 2nd, 2022. I paid 6,658.78. cash for a 2003 Cts Cadillac. I have had to return the car to them 3 times as of today. The first time the seat motor wasn't working, after I was told at purchase everything in the car was ready. I then had to return it because as I was driving, it shut off while I was driving twice in 1 day. Thank goodness I did not have my 11 yr old disabled son and my 9 yr old son in the car and thank God I wasn't hurt. They then had my car for 9 days and on the 10th day I picked it up which is today August 22nd, 2022 and drove it straight home and parked it. I went to go to the store and it would not start. I called the dealership and spoke with Amanda, whom I have talked to each time, and she began to be argumentative with me because the car would not start. We asked for a full refund and she refused. She said the reason was because she already sent paperwork into the state. She has lied to me from day 1. I believe they knew that the vehicle was faulty and they sold it to me anyway. They also told me they were sending it to a Cadillac dealership in McDonald , which has horrible reviews also. I don't want the vehicle and I would like a full refund. I believe this is going to cause me nothing but issues. I am on social security disability and I do not have the income to continue this expensive journey I'm sure it's going to be.

  Business response

  12/01/2022

  In response to the letter regarding complaint #********. Customer purchased a 2003 Cadillac CTS Base Sedan with 82,014 miles on August 2, 2022, for 
  the amount of $5995.00, otd $6,587.45. Before the date of purchase customer test drove the vehicle, we told him that the front power seats needed a module and that when we received it we would call him to bring vehicle back so we could finish the repair, this was stated prior to purchase. This vehicle was sold AS IS and customer received a copy of the warranty disclosure and a copy of the CARFAX vehicle history report. 

  
  Customer contacted our office and stated that he was having an issue where the vehicle would shut off, yelling that he wanted his money back and that there was something severely wrong with the vehicle. We stated that we were not going to give him his money back, but we would be happy to help him with the issues he was having and while we had the vehicle with us, we issued him a loaner vehicle. He was advised we would correct the issue he was having, and we would replace the module for the power seat while vehicle was here. 

  
  When we scanned the vehicle there was a P0335 code which is a crank position sensor code, and the battery was reading 20% charge after running for 1/2 hour or more which would explain customers issue * of vehicle shutting off on him. We changed the battery thinking that would take care of the issue. We 
  further found that there was a wiring harness that rubbed wires away from the protective covering of the harness and made the power seats not work, we also found that the brakes were glazed and replaced them as well before he mentioned it to us as a courtesy to the customer. After several days without having any issues, we returned the vehicle to customer, he drove it home and called us immediately that day and said again that he wanted his money back because the vehicle was not repaired and that there was something wrong again. We again told him that we were not taking the vehicle back, but we would fix the issue, he was yelling and came down to the dealership, walked next door to the police station and told the officer what was going on. The officer stated that we were not doing anything unlawful and that we would do as much as possible to take care of him. Customer again was given a loaner car. Through further diagnosis, the P0335 code was a bad crank position sensor which would make the vehicle not start or shut the vehicle down. After correcting the issue, and testing the starting of the vehicle, we drove it for several days to make sure that the issue was taken care of, then we returned the vehicle to the customer. 
  We did our best to take care of the issues, even went above and beyond with other things noticed, even though the vehicle was sold as is. We always try our best to take care of our customer. 
  

  Sincerely,TM 
  

  
  Cathy G***** 
  Office Manager 
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩