Reviews

I strongly advise small business owners to steer clear of Shift4. They are nothing short of scammers who take advantage of small businesses with predatory contracts. After they acquired my previous processor, ***, I was forced into their service without consent or a choice to opt out. Despite never even using their services, I was slapped with a $1,000 cancellation fee when I tried to terminate the agreement.Their contracts are designed to be nearly unbreakable, trapping small businesses in unfair terms. Shift4 clearly prioritizes profits over their customers, showing no regard for the struggles of small business owners. This company embodies everything thats wrong with the payment processing industrydeceptive practices, hidden fees, and a complete lack of accountability.If you value your business and your hard-earned money, avoid Shift4 at all costs. They do not care about your success; they only care about padding their bottom line. Proceed with extreme caution, and do your research before getting involved with them. Youve been warned.

Hi ******,I am sorry to hear your disappointment and appreciate an opportunity to assist you. I am unable to locate an account for you based on the information provided. Any communication regarding this matter should be sent to our team directly so we can assist you. Legal Support is available Monday-Friday 9am-6pm EST via ****************** or *********************************************** I look forward to speaking with you.Thank you,***** ****

I have a restaurant with this company as we speak. We were a new business and have already lost close to $3,000 perhaps more. The customer service will not allow us to speak to any upper management its absolutely impossible to get anywhere and to anyone else to speak with with out an attorney stepping in. I am so disgusted and not happy with this company I can't believe it. This has NOT been resolved, real on-going issue right now as we speak and shift 4 does t want to do anything about it but is very ok taking money and misrepresenting new customers and leaving them unknowing what is even going on. The worst customer service i have ever seen making things even more frustrating.**** & ***** absolute nightmare to speak with egging on further frustration. We are beyond disappointed and totally turned right off and will be switching companies bc of all of the taken money that they don't want to talk about.

Hi ****,I am sorry to hear of your disappointment. I have taken an opportunity to review your account and see that the account owner has not approved you to address their account on their behalf. That said, I will reach out to see what can be accomplished. In the meantime, any communication regarding this matter is to be addressed via ********************************************** or ****************** Monday-Friday 9am-6pm EST.Thank you,******* S*******

DO NOT USE. They hide the contract length and early termination fees on a website they reference in size 8 font on the agreement you sign - the call it Terms and Conditions - like anybody ever reads or accesses Terms and Conditions - but their Terms and Conditions are contract length and early termination fee. No where on the agreement you sign is any reference made to contract length or early cancelation fee - it's all hidden in a website they expect you to access - yet their agreement states you acknowledge you've received this information. The legal definition of received does not include your having to click on a website. Finally if you ask to escalate your issue they tell you they have no escalation process. Meaning that Amber S*** - who I dealt with has sole authority to decide your fate. Apparently there are no managers; no Vice Presidents; no President and no CEO at this company you can escalate an issue to. DO NOT USE. You've been warned

Hi ****,I thank you for the opportunity to assist you. I am unable to locate an account given what was provided. Please allow me an opportunity to reach out to you. In the meantime, our team can be reached via ****************** or ********************************************** Monday-Friday 9am-6pm EST.Thank you,******* S*******

I took advantage of their referral program which offered a $2000.00 bonus for referring new businesses. I submitted a referral back in May that qualified me for that bonus. I sold my business in October and also urged the new owners to use Shift4 as well which they did. I didnt submit a referral for them. I followed up regularly, and was finally sent a W9 in November. I asked the *** when I would receive my bonus. She said payments are submitted on December 20th which I was excited about right before Christmas. I followed up December 17th and did not receive a response. I contacted customer service December 20th and was advised the *** ****** did not have a direct line. She would forward my info to ******. Next thing I know, I receive an email Im now disqualified. I read the terms again. I sent a text to my sales *** in which I was told me closing my account should not disqualify me because people that arent customers receive the refer bonus. I have been patient almost a full year and now Im told this a few days before Christmas. I have referred so many customers without submitting referrals because I belong to a lot of Coffee Business owner groups. Now I feel terrible because if this has happened to me. How many others are scammed by this referral program.

Hi ******,Were sorry to hear about your disappointment. For further assistance, please direct any communication regarding this matter to Legal Support at ****************************, or via email at *********************************************** Our team is available Monday through Friday, 9:00 AM to 6:00 PM ****** this time, we are unable to locate an account associated with your information. Please reach out to us at your earliest convenience so we can investigate this concern further.Thank you,******* S*******

I have already taken every route available to me. Nothing seems to work! You want the referrals, but you don't want to follow through with paying for the referrals. I just want everyone who checks these reviews to know what type of an experience they will be faced with it they use your point-of-sale system and have any issues. When I email or call my issue is put off. They will act like they are working on the issue but it never gets resolved.

Not a business owner, but a user of their system. Worst ever. Not for any business looking for speed. Updates ruin any fixes we made to our inventory. Havent been able to balance a drawer since we implicated it. (1 yr ago). Every employee hates that they cant increase the font size. It is minuscule & in a fast paced bar/restaurant, it slows even the fastest server down. I would not recommend this to my worst enemy. *** also reviewed this on their website but somehow it hasnt shown up..wonder why?

Hi *******,I'm truly sorry to hear about your experience, and I want to thank you for bringing this to our attention. Were here to help and would like to learn more about the details of your situation so we can better assist ****** the moment, were unable to determine the specific location youre referring to, but well be reaching out shortly to gather more information. In the meantime, please know you can reach us directly at ********************************************** or by calling ******************, Monday through Friday, 9 am to 6 pm Eastern.We appreciate the chance to support you and work towards making things right. Thank you again for allowing us the opportunity to improve your experience with our system.Warm regards,Legal Support Team

Shift4 uses hard sell tactics to convert merchant services. They shut down our credit card processing system in an effort to get us to convert to a new system when the software still had thirty days (according to ****) the Supervisor for the Echo system. Written communications with customer retention department would never provide an expiration date for existing software. Cheating a ************* by not providing a detailed written proposal further muddies the ethical business practices of this organization. ******

Hi Brad,

We are very sorry to hear of your disappointment. It appears that our conversion team has been reaching out to you to assist you with upgrading your system. Please contact the conversion team via 1-855-331-9224 Monday - Friday, 8 AM - 6 PM EST.

Our team will continue to monitor your account and remain available should you have any additional questions or if we can be of further service via legalsupporttickets@shift4.com or 888-276-2108 x7525 Monday - Friday, 8 AM - 6 PM EST.

Thank you,
Amber Soto

Without a doubt, one of the worst experiences I've ever had with a company. I completed an ownership change in April 2024, they double charged for months (charged for both accounts) even while reaching out to the *** assigned to my accounts. I've sent all their equipment back and now they are refusing to refund any of the money for double charging and stating that even though we did an ownership change that doesn't remove the prior account, i would have had to manually close it. So they kept both accounts open and charged for both of them. I understand why their overall rating is a 1.09. Its a complete scam and i wouldn't recommend anyone do business with them. Stay far, far away as they are a sham.

Hi ******,I thank you for the opportunity to assist you. Please allow me an opportunity to review all of your accounts and Ill reach out to you. In the meantime, our team can be reached via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.Thank you,******* S*******

constantly have issues getting funded they also set up a ghost account billed me double and refused to refund my money

Good morning,I thank you for the opportunity to assist you. I have reviewed your account and your account has not been getting double billed. You have had a few accounts with us so I am sure that you are aware that you have Statement Fees and Equipment Fees as per your executed agreements. If you feel that this is in error, then please contact our team for expedient service via ****************** or ********************************************** Monday-Friday 9am-6pm EDT.Thank you,Legal Support

Shift4Shop used to be 3DCART but they bought it a few years ago and ever since then everything has been a nightmare to say the least. I first started using 3DCART back in 2009 for 15 years, so I am a living archive of the entire history. As much as I wish I had good things to say about them, unfortunately, I am here leaving my last farewell review before finally moving on to other platform after dealing with and tolerating uncountable problems and issues, both technical and customer service wise. I know everyone who is reading here is a business owner who has no time to waste, so I will make it quick. DO NOT INVEST you time to establish business on this platform or with them. They have zero respect nor understanding what it means to establish and invest in a business. I regret spending $10,000 to customize when it was 3DCART back then if I had known this s***** company would take over and make all of your lifetime's worth of contribution useless. If anything, they will exactly hold your own investment as hostage to charge you the absurd unitary monthly subscription fee of $316! (if you have shopped around, this is nothing close to reasonable market pricing). I should have filed a small claim for my money back on customization and moved on way earlier but I just couldn't because I just had way too much to lose after building my business here with years and $$$. The management teal is horrible to say the least and is impossible to reach; it took me 1+ years to talk to "highness" in this company when my store broke down after their series of forced "update". If anyone is up for collective lawsuit, I am totally down for it, but I am filing a small claim for the customization fee for the time being for sure individually.Best wishes for all small and little business owners.

Hi *********,I appreciate the opportunity to assist you. Unfortunately, I am unable to locate an account from the information provided. Please reach out to our team directly for expedient service via ****************** or ********************************************* so we can locate your account and see what can be accomplished.Thank you,*******************

The **** of **** fees; they are a nightmare. I am stuck in my contract for 7 more months, then it's goodbye. They just reach into your account and take what they want.

Hi ******,I am sorry to hear about your concern. Your account has been with us since 2015 so you are aware of typical billing and end of term based upon your executed agreements. It appears that you have had some recent chargebacks which needed to be addressed. Please note that the *********** only allow a small window for you to respond with supporting information. Please respond accordingly.Please do not hesitate to inquire with our team directly should you have any additional questions via ********************************************** or ****************** Monday-Friday 9am-6pm Eastern.Thank you,*******************