Complaints

• Initial Complaint

  11/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I keep getting mailings & calls from this company that I've never done business with. Maybe a relative used my address but no one here by the name ******* *., lives here. I have attempted over the many many years to tell J. G. Wentworth to STOP the harassing calls & mailings, to no avail. Sometimes they would call on a daily bases, other times, every 9ther day, but now we're inundated with mailings from JG Wentworth & it's frustrating. Especially when I've sent their mailings back with "does not live here", wrong address", & the mailings continue. How many times do people need to keep complaining about harassing companies to stop them from breaking the law & continuing to harass citizens? The frustrating is real. Please help. Thank you for your time. I am the owner of this address & no other male lives at this address & hasn't for over 9 years or more.

  

  Business response

  11/10/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you -  please let this reply serve as confirmation that we have removed your contact information as of 11/10/2023.
  
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback -  if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

• Initial Complaint

  10/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  JG Wentworth has been harassing me for years, calling me to try and sell my annuities. I've repeatly told them to remove me off the calling list and to stop texting me. I've had to block a few numbers, but they just keep calling. They are extremely rude trying to make me feel stupid for not selling my lump sums.

  

  Business response

  11/02/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you -  please let this reply serve as confirmation that we have removed your contact information as of 11/02/2023. 

  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback -  if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

• Initial Complaint

  10/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I sold my annuity to Jg wentworth. I was told they would give me 10,500.00.When the money was wired to my account they only gave me 8,650.00.I wasnt told they were going to do this they said I owed them from 2020. I never owed them anything. Will you help me get whats rightfully mine.

  

  Business response

  10/17/2023

  Hi ******,

  In 2020 you entered a contract with JG Wentworth to sell your annuity. At that time, we issued you an advance for $1,500.00. You ended up cancelling with us, without repayment of the advance and went with another company to sell your annuity. Per your cash advancement agreement you signed with JG Wentworth in 2020, we were still owed the $1,500.00 advance. We also advanced you $500.00 in the current transaction. We collected that as well, for a total of $2,000.00.

  Best,

  - JG Wentworth

• Initial Complaint

  09/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I unfortunately used JGW over seven years ago. Since then I have told them many times verbally by phone to stop contacting me. Sometimes they will stop for a while, but it inevitably starts up again. I still get their spam mailers regularly, and today I got a phone call with a voicemail from someone identifying themselves as ***. It was from a similar number that has recently been calling and calling and calling me nonstop but not leaving voicemails. I should have made this complaint years ago.

  

  Business response

  10/11/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 10/11/2023. *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made.*

  Again, thank you for your feedback - if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

  Customer response

  10/15/2023

  What happens if I dont respond to this at all? I dont want to respond that I am satisfied with their response because it remains to be seen if my information has actually been taken off of their marketing list. I dont have anything extra to dispute either. I just dont think I should accept their response if theres no way of knowing they are telling the truth, given that they deceived me before. 

  Customer response

  10/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that I have no choice but to accept the response from the company as satisfactory for the time being. I simply do not trust I wont be contacted again, but I will allow this complaint to be closed out. 
  
  Regards,
  
  ** **
  
  

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed into a contract with jg Wentworth. I was sent a 350 dollar check as a signing bonus. The check doesn't have an issuing bank listed and also warns a few times that it must be activated. Nobody in town will touch the check. I even took to ***** *********** and they refused to open an account with it. I've given Wentworth a few days to correct with no luck. They are talking to me as if I'm being dishonest about not getting it cashed. I also offered to send it back and void it out. Just 5 minutes ago, the rep *** said he for a fact will not send another one out. It's seems like they tricked me to sign the contract.

  

  Business response

  09/15/2023

  We apologize for any miscommunication that may have taken placed and it appears you were able to speak with your representative on 09/14/2023. We hope that cleared up any confusion, however please feel free to reach out with any additional questions or concerns.

  Best,

  - JG Wentworth

• Initial Complaint

  08/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company has been harassing me for the last 7 years. I have called and answered calls where I have begged them to stop and they just won’t! They lie and say they will stop but they never do! I receive postal mail disguised to trick you to open it almost every day by this company. I even switched my phone number so I would stop receiving unsolicited calls and they somehow found my new number. This is illegal! Stop sending me mail! Stop calling me! I am not interested in your services and I never will be! This feels scary at the point! Leave me alone!! I am begging!!

  

  Business response

  09/11/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 07/27/2023.
  
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback - if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

  Customer response

  09/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *********
  

• Initial Complaint

  08/25/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This company keeps spamming me via email even though I have unsubscribed from them multiple times (i never subscribed). I have had no dealings or contact with them whatsoever prior to unsubscribing.

  

  Business response

  08/30/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 08/30/2023.
  
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback - if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

  Customer response

  09/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******************************
  

• Initial Complaint

  08/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Help! Help! Help! I have no need of this company services and have tried numerous times to opt off the email list and block the center with no success.Please stop contacting me.

  

  Business response

  08/30/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 08/30/2023.
  
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback - if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

  Customer response

  09/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  08/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I receive 3-5 unsolicited emails from this company EVERY DAY. I have tried to unsubscribe to no avail. I have no idea how they got my email address. I want them to stop sending me the exact same email hundreds of times every month.

  

  Business response

  08/18/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 08/18/2023.
  
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback - if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

  Customer response

  09/01/2023

  Hello

  As of 1 pm EST I am still receiving email from this company soliciting me for credit services. It seems impossible to get them to leave me alone. Its been several weeks now and their spam servers are still working overtime. 
  kindest regards

  ******************;

• Initial Complaint

  08/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Same day same phone call I decided i did not want their services and cancelled ******************* said no problem and that it was cancelled I want this cancelled. Decided against it

  

  Business response

  08/15/2023

  Thank you for your message. We apologize for any miscommunications. We canceled your program as of 08/15/2023 and we will refund any monies placed in the program.
  
  We wish you all the best,
  
  - JG Wentworth

  Customer response

  08/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩