Complaints

• Initial Complaint

  01/09/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I bid on a 1995 **** **** 4x4 on **** ******. The truck was described as " the best example of a 1995 **** **** 4x4 on the planet ". No rust through. When I received the the truck it was not even close to being as described. Talked to ***** ************* the owner of the business, was told he would make things right. ***** ************* stopped accepting my phone calls.

• Initial Complaint

  08/02/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a vehicle from a dealer through **** and it was grossly misrepresented and unsafe to drive. I contacted the dealer who denied the misrepresentation. **** told me to report the dealer to the PA DMV.Listing: https://www.****.com/itm/********************************************************************************************************************************************** Vehicle Inspection Report: https://lp.************/********/report/******* Thank you for you attention in this matter.*************************** ************************ ************

  Business response

  08/22/2022

  To whom it may concern, The customer came to our location 6 Roberta Avenue  Collingdale, Pa. 19023. ****** checked the car over with two other friends and left for lunch, told my associate Keith all was great. ****** left for Virginia Beach, Va. The The car was purchased AS_IS all the paper work was signed. Our Local ******** checked all fluids repaced the front brake pads and performed a minor exhaust repair. The ******* was then road tested for the customer, to insure his safety. The ******* was picked up on Saturday 7/30/22 driven back to Virginia Beach 268 miles from our location. We did not receive a complaint until 8/2/22. 
  Our description of the **** ******* is very accurate it clearly shows a ABS light and is mentioned in our listing. It states the convertable top will need to be replaced. It also states that you may find some small mechanical repairs that need to be done and that it may have some rust. This is a 20 year old collector car it will always need some kind of maintenance as any vehicle . 
  
  TODAY WE ARE PROUD TO OFFER FOR YOUR CONSIDERATION THIS ORIGINAL CONDITION 2002 **** *******.                                      
  OUR VEHICLES GET A VISUAL INSPECTION AND ROAD TESTED. THE FLUID LEVELS HAVE BEEN CHECKED.
  
  HERE ARE THE CARS FACTS: 
  
  OWNERS
  TWO OWNERS
  
  FRAME AND BODY
  THE BODY IS STRAIGHT THE FRAME IS SOLID.
  
  PAINT
  THE GREY PAINT HAS A CONSISTANT SHINE. UPON CLOSE INSPECTION YOU MAY FIND A PAINT CHIP, DINGS, SCRATCHES, SMALL DENT AND OTHER IMPERFECTIONS. ALL OF WHICH IS AGE-APPROPRIATE WEAR FOR A VEHICLE WITH THIS ROAD HISTORY.
  
  INTERIOR
   THE BLACK LEATHER SEATS ARE CLEAN SHOWING MINIMAL WEAR AND IN ABOVE AVERAGE CONDITION. THIS ******* SHOWS TO BE EXTRA CLEAN.
  THIS **** HAS BEEN CLEANED, SANITIZED AND SEALED FOR YOUR PROTECTION DURING THESE DIFFICULT TIMES.
  
  POWER OPTIONS
  
  FUNCTION AS DESIGNED. THE POWER TOP IS WORKING AND ORIGINAL TO THE CAR. OVER TIME IT HAD SOME REPAIRS AND NOW IT IS READY FOR REPLACEMENT AND THIS WILL BE AT THE NEW OWNERS DISCRETION.
  
  ENGINE
   THE **** 6 CYLINDER 3.8 ENGINE IS SMOOTH, QUIET AND VERY RESPONSIVE. 
  
  TRANSMISSION
  THE AUTOMATIC TRANSMISSION SHIFTS CORRECTLY. 
  
  DIFFERENTIAL 
  FUNCTIONING CORRECTLY. 
  
  COOLING SYSTEM
  AT THE TIME OF THE INSPECTION THE VEHICLE IS OPERATING AT THE CORRECT ENGINE TEMPERATURE AND NOT OVERHEATING.
  
  ELECTRICAL SYSTEM
  THE ELECTRICAL SYSTEM IS WORKING CORRECTLY WITH A FULLY CHARGED BATTERY. 
  
  FUEL SYSTEM 
  AT THE TIME OF OUR INSPECTION THE FUEL SYSTEM IS OPERATING CORRECTLY WITH NO LEAKS.
  
  BRAKE SYSTEM
  AT THE TIME OF OUR INSPECTION THE CAR STOPPED CORRECTLY WITH NO ISSUES. THERE IS NO EVIDENCE OF ANY LEAKS IN THE BRAKING SYSTEM. THE ABS LIGHT IS ON.
  
  STEERING SYSTEM
   THIS CAR STEERS AND HANDLES CORRECTLY.
  
  AIR CONDITIONING
   AT THE TIME OF OUR INSPECTION OUR TECHNICIAN FOUND THE AIR CONDITIONING TO BE WORKING CORRECTLY. 
  
  TIRES
  THE TIRES ARE SHOWING EVEN WEAR WITH PLENTY OF TREAD.  WE DO NOT KNOW THE AGE OF THE TIRES.THE SPARE TIRE IS STOWED CORRECTLY WITH THE TOOLS
  
  WHEELS
  THE FACTORY WHEELS ARE SHOWING SOME ROAD RASH BUT SILL IN VERY NICE CONDITION. 
  
  EXHAUST SYSTEM
   QUIET.
  
  CHECK ENGINE LIGHT
     CURRENTLY NOT ON SHOWING ANY LIGHTS THERE ARE NO CODES AT THIS TIME. THE VEHICLE IS PERFORMING AND RUNNING CORRECTLY. 
  
  YOU WILL NOT FIND THIS ******* CONVERTIBLE ON EVERY STREET CORNER 
  
  TECHNICIANS NOTES
  THIS **** ******* IS A GREAT RUNNING AND DRIVING CONVERTIBLE. THAT WILL GIVE PLENTY OF GOOD SERVICE TO THE NEW OWNER. THIS ******* IS READY TO GO. THIS **** COMES WITH 1 KEY AND 1 REMOTE. 
  
  ONLY 104,000 MILES ON THIS CLASSIC CONVERTIBLE ******* 
  THIS CAR WAS DRIVEN ONLY 5,200 MILES PER YER 
  
  AS WITH ANY USED AUTOMOBILE OF THIS AGE AND MILEAGE, YOU MAY OR MAY NOT SEE SMALL DENTS, SCRATCHES, PAINT MIS-MATCH OR FLAWS IN THE PAINT, AND MAYBE MINOR RUST. SMALL, MECHANICAL ITEMS MAY NEED REPAIR. THE INTERIOR LEATHER, OR CLOTH, OR CARPETS MAY HAVE STAINING OR WEAR - ALL OF WHICH IS CONSIDERED NORMAL WITH OLDER VEHICLES.
  
   WE ENCOURAGE YOUR INSPECTION OF OUR VEHICLES.  TOO FAR AWAY WE ARE JUST A PHONE CALL AWAY?
  ###-###-####
  
  THIS VEHICLE IS BEING SOLD AS-IS THE PURCHASER WILL BEAR THE ENTIRE EXPENSE OF REPAIRING OR CORRECTING ANY DEFECT THAT PRESENTLY EXIST OR THAT MAY OCCUR IN THE VEHICLE.
  
  IF YOU PLAN TO BUY AND DRIVE BACK HOME, PLEASE KEEP SOMETHING IN MIND. ANYTHING IS POSSIBLE WHEN IT COMES TO A VEHICLE, ESPECIALLY A CLASSIC, ANTIQUE OR AN OLD VEHICLE WITH HIGH MILES. WE RECOMMEND TRANSPORTING ALL VEHICLES TO YOUR HOME FIRST, THEN DRIVING IT LOCALLY. GET TO KNOW THE VEHICLE AND ITS TENDENCIES BEFORE EMBARKING ON A LONG-DISTANCE TRIP. IF YOU CHOOSE TO DRIVE YOUR NEW VEHICLE HOME, BUYER ACCEPTS ALL RESPONSABILITY AS WE ARE UNABLE TO CONTROL WHAT MAY TAKE PLACE ONCE IT LEAVES OUR FACILITY.
  
  TO GIVE REAL SERVICE YOU MUST ADD SOMETHING WHICH CANNOT BE BOUGHT OR MEASURED WITH MONEY, AND THAT IS SINCERITY AND INTEGRITY.
  
  CALL US WITH YOUR QUESTIONS OR CONCERNS
  ###-###-####
  9:00 AM TO 9:00 PM
  
  ABOUT US..
  
  VALLEY FORGE NATIONAL RE-MARKETING CAR CORPORATION, HAS BEEN A PENNSYLVANIA AUTOMOBILE WHOLESALE DEALER SINCE 1976.
  WE ARE IN THE BUSINESS OF SELLING NEW CAR TRADE'S OFF LEASE, REPOSSESSIONS, CLASSIC AND COLLECTOR CARS, RETIRED FBI VEHICLES AND CHARITY DONATED CARS AT WHOLESALE PRICES.
  
  SHIPPING
  
  WE ARE HAPPY TO HELP ARRANGE SHIPPING. SHIPPING IS THE BUYER'S RESPONSIBILITY, WE SUGGEST 
  **** **** ********* 
  ###-###-####
  ASK FOR **** TO GET A FREE QUOTE.
  
  FLYING IN
  
  WE ARE LOCATED JUST 10 MINUTES FROM PHILADELPHIA INTERNATIONAL AIRPORT. OUR SHUTTLE WILL BE WAITING WHEN YOU ARRIVE. THE SAME SERVICE WILL BE PROVIDED FOR OUR CUSTOMERS WHO COME TO THE TRAIN STATION AND **** *****
   BUS STATION.CALL TO MAKE ARRANGEMENTS
    ###-###-####
  
  FINALIZING YOUR PURCHASE 
  
  THE WINNING BIDDER MUST CONTACT US ###-###-#### OR *****@ valleyforgenationalrcc@*****.com WITHIN 24 HOURS OF THE AUCTIONS END TO MAKE ARRANGEMENTS TO COMPLETE THE TRANSACTION
  
  WE REQUIRE A $500.00 NON-REFUNDABLE DOWN PAYMENT WITHIN 24 HOURS OF THE END OF THE AUCTION, FULL PAYMENT WITHIN 5 DAYS. IF WE CANNOT CONFIRM YOUR INTENTIONS, WE RESERVE THE RIGHT TO RE-LIST OR SELL THE VEHICLE TO A QUALIFIED BUYER. A DOCUMENTATION AND ADMINISTRATION FEE OF $299.00 IS REQUIRED FOR EACH SALE.
  
  IF YOU ARE AN OUT OF STATE RESIDENT AND YOU DO NOT HAVE A TAG WE CAN PROVIDE A TEMPORARY IN-TRANSIT TAG GOOD FOR 60 DAYS. WE OUTSOURCE THIS SERVICE AND THE FEE IS $239.00.   YOU MUST HAVE A VALID DRIVERS LICENSE AND INSURANCE FROM ANY VEHICLE THAT YOU OWN. THIS TAG IS ISSUED FROM THE STATE OF PENNSYLVANIA.
  
  Very Respectfully,
  
  Frank B*************

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