Reviews

Aldridk G**** and ******* Bolgurg are insanely rude and unprofessional. We filed a claim for a mutual customer who is deceased and never had a lapse in coverage the entire policy, we were told the truck was totaled, but was told the damages was from two occurrences. We told them that the truck was covered the entire policy and begged for help. We have also made a complaint with insurance commissioner.

We are in receipt of the the online review which was filed by 1ownerautosales. Unfortunately, we are unable to identify the claim or policy number based on the information which they provided in the review. We would like a claim number, policy number or even our insured's complete name so that we can review the claim and respond back to 1ownerautosales accordingly. Thank you

******* ******** and the claim number is 2024-56400

On 8/7/24, 1 Owner Auto Sales contacted our company and stated they repossessed Mr. ******** vehicle with damage. Initially, it was reported that the date of accident was 6/24/24. Upon receipt of the claim, the adjuster ordered an independent police report and received a report back confirming that Mr. ******** had been in an accident on 6/8/24.Please note that our company was not previously notified of the 6/8/24 accident or any other accident that Mr. ******** might have had until we were contacted by 1 Owner Auto Sales. The police report related to the 6/8/24 accident confirmed that the damage to Mr. ********* vehicle which resulted from this accident was minor damage to the front driver side bumper area and that Mr. ******** was able to drive away from the scene of the accident. After a review of the estimate resulting from the 6/8/24 claim, payment in the amount of $730.10 was issued to 1 Owner Auto Sales. This payment was based on the appraised damage of $1230.10 less Mr. ******** $500.00 collision deductible. 1 Owner Auto Sales advised that the payment was insufficient and that they would not accept the payment as Mr. ******** vehicle was totaled and also had damage to the right side. 1 Owner Auto Sales has since been advised to file a second claim for the separate damage to the right side, which has just been assigned claim number 2025-51063. The adjuster assigned to the second claim will be reviewing the claim and will be contacting 1 Owner Auto Sales in regards to the investigation and settlement of that separate claim. We apologize for any frustration or inconvenience experienced by 1 Owner Auto Sales.

On 8/7/24, 1 Owner Auto Sales contacted our company and stated they repossessed Mr. ******** vehicle with damage. Initially, it was reported that the date of accident was 6/24/24. Upon receipt of the claim, the adjuster ordered an independent police report and received a report back confirming that Mr. ******** had been in an accident on 6/8/24.Please note that our company was not previously notified of the 6/8/24 accident or any other accident that Mr. ******** might have had until we were contacted by 1 Owner Auto Sales. The police report related to the 6/8/24 accident confirmed that the damage to Mr. ********* vehicle which resulted from this accident was minor damage to the front driver side bumper area and that Mr. ******** was able to drive away from the scene of the accident. After a review of the estimate resulting from the 6/8/24 claim, payment in the amount of $730.10 was issued to 1 Owner Auto Sales. This payment was based on the appraised damage of $1230.10 less Mr. ******** $500.00 collision deductible. 1 Owner Auto Sales advised that the payment was insufficient and that they would not accept the payment as Mr. ******** vehicle was totaled and also had damage to the right side. 1 Owner Auto Sales has since been advised to file a second claim for the separate damage to the right side, which has just been assigned claim number 2025-51063. The adjuster assigned to the second claim will be reviewing the claim and will be contacting 1 Owner Auto Sales in regards to the investigation and settlement of that separate claim. We apologize for any frustration or inconvenience experienced by 1 Owner Auto Sales.

The claims department of this company leaves quite a bit to be desired, they are unresponsive, unclear with directions and not timely in follow up or follow through

We are in receipt of Mr. ******* review and unfortunately are not able to identify a claim or policy with just the name and email address he provided. We apologize for any inconvenience that he experienced and would like more information so that we can address the issues accordingly.

Upon further review of Mr. ******* review, we were able to locate a claim under his wife's name only. Mr. ******* wife was represented by an attorney and as required, the adjuster has been communicating with her attorney.

Good 2 go Insurance company, they are very unprofessional disgusting liars. Im starting to think these people are scammers they make you pay all this money and then cancel your insurance for no reason and when you call them, the customer service are very nasty. I told them they Record calls so please pull up the recorded call that I allegedly said, my son lives with me which Thats a lie they refused to and still canceled my insurance after my son sent in his state ID also his apartment agreement lease and I also said I can send My lease as well me and my son lives in two different states Horrible people to deal with they need to be shut down! The vice President ************ to be fired. Shes very disrespectful and unprofessional.!

****************** has been advised as to why the documentation submitted was not accepted and that additional supporting documentation is needed. The policy cancelled for due to nonpayment of premium. It is the company's expectation that we provide satisfactory service to our consumers and apologize for any communication or service issues that might have occurred during the handling of her policy.

I had Good 2 go insurance since 2023 Ive been paying faithfully I got a letter in the mail stating that I put my son on my insurance which that was a lie because my son doesnt reside with me I explain that over and over to different agents and also a manager that got very disrespectful and disgusting with me. Good 2 Go increase my insurance $100 more. my son sent in his lease along with his license to his apartment and they still canceled my insurance and said that what my son sent them was a lie. I also told them I can send them my list to prove to them. They refuse to accept anything that is not a lie so that I can continue with my insurance !

We are in receipt of ****************** correspondence in regards to her policy and would like to take the opportunity to respond to her concerns. The Company could not accept the submitted lease documentation that did not show any address information. The policy has cancelled for nonpayment. It is the companys expectation that we provide satisfactory service to our consumers and apologize for any communication or service issues that might have occurred during the handling of her policy.

Complete scam. Signing up, providing all information including doing ride share. Was quoted based on this application. paid for 3 months. Then 2 days after the 3rd month they send a refusal to renew. They don't cover ride share, but took my money for 3 months anyway. We all know they'd have denied any claims Started a dispute with my credit card, and filed a complain with the ** Division of Insurance. Their website is trash, their customer service is trash, their reputation is trash. They need to go out of business already.

We regret that the service experience received was less than adequate. It is the companys expectation that we provide satisfactory service to our customers in all situations. The policyholder has stated that complaint was filed with the ** Division of Insurance. The Company will respond to the complaint when received. We apologize for any miscommunication and frustration that *** have been experienced.

Funny they responded instantly to a public BBB post - but have not responded to my credit card, nor the ** Division of Insurance complaints for almost 2 months now. Avoid their scam at all costs.

I don't even know WHY I still deal with these people. The customer service is very embarrassing. I called a few minutes ago with questions about my claim and the adjuster was rude and dismissive. I called her out about it and she says shes not here for customer service. Really? Who trains these people. Really, I wanna know why this continues to be allowed.

We are in receipt of ********************** correspondence in regards to her claim and would like to take the opportunity to respond to her concerns. ********************** policy provides only $10,000 of property damage liability coverage. As a result of the accident, the other vehicle, a 2024 International LT625, which was parked and unattended at the time of the accident, sustained significant damage in the amount of $20,497.05. Since this amount exceeds ********************** $10,000 property damage liability limit, the adjuster advised ****************** of the settlement process and advised her that all attempts would be made to settle the other vehicle's claim within the $10,000.00 limit. The adjuster explained to ****************** that there could be a possibility that the other insurance carrier might not agree to the settlement attempt and pursue ****************** directly. It is the companys expectation that we provide satisfactory service to our consumers and apologize for any communication or service issues that might have occurred during the handling of ********************** claim.

If I could give a negative star I would. This has been the worst experience ever. I have never done any business where you cant speak to a manager. I have been told for over two weeks some one will contact me regarding my policy I pay each month but isnt showing I have coverage. My registration was suspended behind this and showed I havent had coverage since February its now May almost June. The customer service reps are very unprofessional and non seem to want to help. This has been a big inconvenience. Found out thru mail my registration was suspended but was told by insurance company my insurance was valid but its not showing in the dmv its valid. This is turning into a nightmare. I have been paying for insurance but someone didnt do something right so I have been changing driving my vehicle not knowing Im uninsured.

The vehicle was added to the policy effective 11/8/23 and reported to the *** on 11/9/23. On 1/10/24, the *** returned the info as Non-Matching VIN. This generally occurs when the vehicle was not registered within 45 days of reporting. On 5/29/24, the Company updated the transaction with the ***. We have contacted Ms. **** by email to address the issues stated. We regret that the service experience received was less than adequate. It is the companys expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that *** have been experienced.

I am filing a complaint against this establishment for false advertising and representation. Mrs. Brenna S*****, a claims representative of this company has failed for 5 months to reimburse me for rental fees that we're incurred as a result of their client.I reached out to her and let's say that she was very rude. I even reached out to her on Facebook and of course she blocked me. I reached out to Mr. Steve B***** and he immediately informed me not to contact her.I am currently filing a complaint with the insurance commissioner in Georgia and Pennsylvania. I will try and exhaust everything and effort to expose this malicious company and pray that they could find better employees to provide the right customer service.

We are in receipt of Mr. W******'s review which was filed with the BBB. Mr. W****** was struck in the rear by a party insured with our company. Mr. W******'s collision claim was handled by Progressive, his own insurance carrier. However, Mr. W******'s vehicle was in three different repair facilities and due to the delays in the repair process, Mr. W****** is out of pocket for a portion of his rental expenses which we are still attempting to confirm with Progressive. The adjuster has been in regular contact with Progressive and has also provided the status with Mr. W******. In regards to Mr. W******'s comment about our adjuster blocking him on Facebook, that is correct. Mr. W****** confirmed that he contacted our adjuster directly through her private, not work related, social media account. In addition, Mr. W****** commented on the adjuster's social media account and has since been advised by claims management that such contact was inappropriate and that any future claims related concerns should be made through our company's contact methods, which Mr. W****** has been provided with.

If I could give negative start I would! The lack of professionalism by the people they have representing this company is unbelievable and they should really focus on training Breena (claims) and Alison (under writing) on how to effectively do their jobs. Both of these women have caused intentional delays including sharing false information to cause a laps in coverage by their own personal assumptions about my policy. They are rude and very unprofessional. These women somehow believed the person driving my car that was involved in a accident was not included in the under writing process and canceled my policy after they were given proof of address. On top of that Allison then told me I need to provide proof of ownership for the vehicle that was totalled out. This company has spoke directly with my client holder along with paying off my car and now I need to provide proof? DO NOT USE THIS COMPANY EVER!

We regret that the service experience received was less than adequate. It is the company’s expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced. We have contacted Ms. Marshall to address the issues stated in her review.

need to get in contact with someone to send me my insurance cards jose zuniga for policy number 8795899

We regret that the service experience received was less than adequate. It is the company’s expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced. The temporary ID cards were provided at time of application and permanent ID cards were mailed on 1/9/2024. The Company has emailed a card as requested.