Complaints

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Date of transaction:4/15/2023 Amount of Money paid to business:$118.35 This business committed to providing me and my family a safe and clean hotel room. I am asking for a refund as I do not feel I should have to pay for a room I was not clean and not a safe environment to be in. Ongoing late-night disturbances with yelling and fighting. Drug use at the property and police activity due to disturbances. The room was also filthy and unsafe. I asked the front desk 3 times to speak to a manager and left my phone number. They told me each time no manager was available. Numerous issues with my stay and I am beyond frustrated with the front desk staff’s lack of caring about the situation. I have also emailed the manager and the manager has failed to respond. Issues with stay: Unhealthy conditions in room. Drywall dust all in room. Even my jacket that sat beside fan had white all over it the next morning when I picked it up. Had children in room and we breathed that all night. The outside doors to property to not close so anyone can walk in. You do not need a room key card to enter the side entrances. Fighting and yelling in hallway all night. Was told by front desk staff they “don’t have control of what guests do. They can’t tell people to shut up”. Yes, you can require guests to act in a certain way or they can be told to leave. The police were involved at some point during the night, but it should not have taken over 3 hours to have this issue addressed. Drugs at property. The amount of drug use at this property needs to be looked at. As soon as you walk in it reeked of marijuana. Dirty floors & floors not properly installed. Food in floor/plastic bag etc. The floor was a tripping hazard. There were many little things wrong at the property and could have been looked over if this place would have at least been clean and safe! Shower was not cleaned properly. Hair in shower. Clogged sink. Hair dryer broken and hanging off wall. Room confirmation  **********

  Customer response

  04/18/2023

  Mailing address for rodeway inn 

  ***************************;

  ******** Water ***, ** 18327

  email address ***********************

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