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          Business Profile

          New Car Dealers

          Fred Beans

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            06/04/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            ON 3/21/23 I MADE A CONSUMER CREDIT TRANSACTION AT FRED BEANS OF DOYLESTOWN TO PUCHASE A VEHICAL I WAS INTRODUCED BY SALES REP ******* ****** WHO TOOD ME THEY FOLLOW TRUTH AND LENDING BUT REPEATEDLY TOOD ME I MUST PUT MONEY DOWN SHE EVEN SUGGESTED I PAY WITH CASH OR CREDIT CARD COMPLETELY DISREGURDING TRUTH AND LENDING WHERE IT CLEARLY STATE IN U.S.CODE 15 1605 THAT THE AMOUNT OF THE FINACE CHARGE IN CONNECTION WITH A CONSUMER CREDIT TRANSACTION SHALL BE DETERMINEDAS THE SUM OF ALL CHARGES .ALSO REP ******* ****** SENT A A TEXT MESSAGE THAT SHE CANCELED OUT MY CAR WARRANTY FORGED MY SIGNATURE WHICH IS ANOTHER TOTALLY UNACCEPTABLE 15 U.S CODE 1681b PERMISSIBLE PURPOSE OF CONSUMER REPORTS MY WRITEN PERMISSITION IS NEEDED FOR ANY DECISION ON MY CONSUMER REORT.

          • Initial Complaint

            02/03/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Company has sold me a car and the engine is blown. I've only had the vehicle for a bit over a year and have maintained it very well. The engine should not have to be replaced already. And I can not afford the car note and repairs which are upwards 5-8 thousand dollars. Isn't this considered a lemon? And being sold this vehicle is illegal under the lemon law?

          • Initial Complaint

            02/02/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            So bought a used ****** **** 2013 from Fred beans ******* in november 2022 and till this date as of 02/02/2023, I havent got my plates yet. I contacted Fred beans several times but they keep on saying it is coming next week. I drive for **** and I was not able to drive after my tags expired. I got to find that they submitted my paperwork in january 2023 even though I paid them in november 2022 and they said no , they sent the paperwork right away and I asked them give me the proof and they said I cannot give you the proof (their manager ********) . And they refused to accept that it is their fault because they know that they will have to pay for it if they accept their fault. And you know what he said to me "Why you drive for ****? there are tons of other jobs". Well if I was not driving for ****, I wouldn't have to come to you to buy your stupid car and fill your pockets with money.BTW, the car I got from them have bad wiper blade motor, AC blower motor, and bad rear shocks.

          • Initial Complaint

            12/14/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I dropped off my vehicle at their location for service few weeks ago and cant get any information and my vehicle back

          • Initial Complaint

            08/15/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            On the 23rd of May we purchased a vehicle from Fred Beans of Doylestown. They required us to purchase additional warranties that we did not want. This was not made known till we began signing. We attempted to refuse the additional warranties. However, the agent, John H**** then verbally insisted that we are required to purchase the products. I emailed Paul Z*******, the general manager, soon after the transaction. We did not receive a reply.

          • Initial Complaint

            08/03/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On July 6, 2021 I went to Fred Beans in Doylestown to reserve a vehicle. I told the representative that I don't have money to put down at the moment and so they said they'd put the reservation in for $100 and would refund me if I changed my mind. Well, on July 7, 2021 they charged my card for an additional $500 and about a month later, I realized I couldn't afford the car I put the reservation in and requested to be refunded. I called the dealership a number of times over the year and each time, they say they will refund me but I need to speak to the financing manager. They transfer my call and it always goes straight to voicemail. Here I am a year later, out $600 and getting zero responses from them.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          841 N Easton Rd

          Doylestown, PA 18902-1012

          Get Directions
          (215) 345-7222

          Customer Complaints Summary

          13 total complaints in the last 3 years.

          6 complaints closed in the last 12 months.

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