Complaints

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On 10/5 I purchased the vehicle. After signing the paperwork and starting up the car I drove to
  then end of the parking lot and noticed the check engine light on. I brought the vehicle back to
  the front of the lot and notified salesman Antonio Gomez who sold me the car. He and his boss
  Rob then stated they were going to fix the issue at no cost after taking it to a Volkswagen
  dealer at New Motors vw 8930 peach street to get codes why the check engine light was on
  and have it repaired. I let them know I wanted a print out of codes from the scanner, original
  part that was replaced and paperwork that the work was done. They agreed. I left the car with
  them and went home.
  I received a call on 10/8 that the car was fixed and it was a battery issue that they replaced. I
  mentioned I was out of town and would pick up the car on 10/11. On 10/11 at 3:00pm I picked
  up the car and drove home. On 10/12 I started the car and the check engine was back on. I
  went to have this car scanned at Autozone and recieved codes. A new inspection sticker was
  placed on the car by Contemporary motorcar before I picked up the vehicle but scanning
  shows it did not pass emissions. I went to the dealership and talked with Rob and asked for
  the codes they had that identified a battery issue. He said the car was never taken to the
  Volkswagen dealer for scanning and a battery was replaced instead contemporary motorcar.
  They had the opportunity to fix the car from 10/5-10/10. I sated at that time I no longer wanted
  the car and wanted money back and loan reversed. Rob made the comment “you bought a
  used car and act like you’ve never seen a check engine light on before” then said the owner
  had to make the final decision and was out of the country returning on 10/14.
  On 10/14 I made multiple attempts to speak with the owner and was finally directed to Mike
  the GM. He would not agree to resolve by my request and said I bought the car and I’m unable
  to return it.
  What would you like to happen:
  Take back the vehicle
  Return cash amount of $9000
  Reverse bank loan
  

  Business response

  10/28/2024

  Complaint resolved. 
  

  Customer response

  10/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The business has not returned the additional key that was purchased with the vehicle at time of purchase. 
  
  Regards,
  ******** ****

• Initial Complaint

  11/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I recently purchased a part for my Acura TL. Unfortunately, I was delivered the wrong part to no fault of my own. I contacted Tony, and he told me to just ship it back. I asked about the return label, Tony told me I would be refunded the cost for all shipping and handling. This was in August. I contacted the dealership numerous times, spoke to Nick and he told me they were behind on refunds, that I would receive it shortly. To this day, I have still not received my refund to ship the incorrect part back to the dealership. When I asked to speak to a manager, I was patched over to Mike C****** who told me I need to deal with Nick and promptly hung up on me.

  Business response

  11/05/2023

  We will look into this. 
  if accurate info we will refund. 

  Customer response

  11/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. The business has since sent me the disputed amount, see attached. I was able to cash it and I consider the matter resolved.
  
  Regards,
  
  ***** *****

• Initial Complaint

  03/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Need Advice and help, Brought my 2014 CLA in for ECU Update because i was advised it was avalible. I was told it be about a 1.5 hour service, 2.5 hour went by and no contact from dealer. I reached out nothing... I called again and service picked up told me that They were able to start the update but got interrupted and stopped. (They won't explain how it stopped) They told me that the ECU won't communicate to the car anymore and won't even turn on!! I'm am furious. Have a Corporate MB Case open and trying to get ahold of a service member with a answer . I told them I delivered the car in 100% working condition, I should receive my car back in that same condition! Please advise anything else I should press for during this time, they refuse to assign a courtesy car to me because they only do it for people buying a new car only... I understand the usual wait list but to totally deny that option to me I'm puzzled. Now I Have a Non-Working Vehicle because the error of the Dealership and the service team. I also haven't gotten response back and they still have my vehicle and I have no mean of transport.

  Business response

  03/02/2023

  This is a highly modified car with numerous problems. We had no prior involvement with this work which appears to be very poorly done thus resulting in these problems. We have not yet determined what can be done since Mercedes-Benz will no longer offer service support once we told them of all the modifications. 

   

  Customer response

  03/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  - I have Reviewed there Responce in which they continue to lie to Me and both BBB. Prior to Accepting the Service they were aware of the changes to the Vehicle that Had No Relevance to the Service that was done to the car. As well the damage that MB Contemporary Motorcars did to my Vehicle had nothing to do with the physical appearance of my vehicle thus resulting in a damage done by them because they damage my vehicle by software. They Continue to push blame on everyone else because they cannot solve issue they caused. If they felt that anything done to my car would effect the service they have all right to deny doing that Service in the Beginning. In Conclusion Contemporary MB accepted the job/Service because Software update has no relevance to physical or mechanical aspects of my vehicle. The ECM the damage is Strictly caused by Contemporary MB because Pete Said they were able to start upload but then failed. Since they started the service partially and cannot finish what they started they are now out to find any reason to blame, not pay, and show no accountability to a Vehicle I brought to them in 100% working condition and a vehicle they CANNOT Return to me in 100% Working Condition. They Accepted the Job with Dealership Knowledge and Accreditation.... They Are not Following through, especially after damaging a customer vehicle to point they cannot even turn the car on! Contemporary MB needs to replace the ECM the damage, Code the ECM to state that allows my car to be running and working in the 100% no issue working condition I originally brought to them.

  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* ********

• Initial Complaint

  11/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Contemporary motors fixed my car and two days later the same problem occurred. I brought it back and said the part was bad or i didn’t need the part. They said I did without an explanation I challenged it with my credit car and won. Now they are sending me a bill. I don’t owe them money I won the case. They acted very unprofessional they wouldn’t give me back my key until I paid them. I had to call the police to get my key back. I don’t want them bothering me about this bill and I want it on record that they were very unprofessional thanks

  Business response

  11/17/2022

  From: ****** ***** 
  Date: Wed, Nov 16, 2022 at 2:30 PM
  Subject: Re: You have a new message from BBB serving Western Pennsylvania: complaint *********
  To: Better Business Bureau <info@pittsburgh.bbb.org>
  
  
  This customer received the work he authorized and stopped the credit card pmt to defraud us. We are looking to collect the debt and will continue to pursue this. 
  Thank You
  ** ****** 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩