Complaints

• Initial Complaint

  01/23/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Jan 11 2025 we purchased a brand new Nissan kicks and they put a little gas in the car because it was on E when we went to test drive! After we did test drive and purchased vehicle they filled it up with gas! On Jan 15 we put a half tank of gas in the car at kwik fill in ***** pa. On Saturday jan 18 2025 at 1230 pm the car broke down along highway! I called Nissan immediately they gave me tow truck of Nissan and lined up a rental! Never was any mention of me having to pay for any of this! I have roadside assistance on my car ins I would have called them and paid nothing! On Jan 20 2025 ********* from garage called said we put bad gas in the car! When the car broke down we pulled dipstick and zero oil in it! I told her that you cant be 100 percent sure we put bad gas in it because we only out half tank you guys filled it up! I asked for manager! I talked to him told him the situation he said hed call me back tomorrow lets get car fixed! Tuesday *** the owner called and was a complete jerk! Very rude and condescending! He even had nerve to say to go talk to the owners of my place of employment which has no factor in this! I wanted it to be at least half paid for since we cant prove it is is! I e also contacted the gas station theyve pulled samples and called United refining they are pulling samples! I dropped my gas off to United refining and Im waiting for the results!

  Business response

  01/27/2025

  
  During our service, we discovered contaminated gas in the vehicle's tank. We had taken a sample for analysis and provided you with a jar of the contaminated fuel so that you can contact the gas station where you purchased it.  Please note that if the gas station's tank had been contaminated when we filled your vehicle, it would have likely stalled immediately. We understand the inconvenience and frustration this situation may cause. I have attempted to contact the gas station manager regarding this matter, but my calls have not been returned. I apologize if I was rude or condescending during our previous conversation. I left a voicemail for Ms. ********** the following day to offer a refund for the service charges until the gas analysis results are available, but I have not yet received a call back.

• Initial Complaint

  01/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2017 Nissan Armada from Interstate Nissan in late 2022. Shortly after purchase started having trouble with the front sensors. Alarms go off and the display reads Front Radar Obstruction. The first complaint when checked out we were told that it was covered by bugs, it was wiped off and was fine for a bit then started again. Alarming and reading Front Radar Obstruction. When we took it back there was a crack in the side view mirror and we were told that is why it is alarming. We had the mirror glass fixed and it is still alarming. Took it back for the 3 rd time and it was upon checking this time and the bracket is bent and they are saying there's a scuff **** on the front bumper and won't fix it because we must have damaged it somehow. We hit nothing. We asked to see the paper work on the vehicle from all the previous visits to see if this was something that they had thoroughly checked into before. Upon looking at the paperwork we noticed that the previous owner had complained of the Front Radar Obstruction alarms going off. We know they sold this vehicle to us with this issue already in existence. We are just asking that the vehicle be repaired so that the sensors work.

  Business response

  01/06/2025

  January 6, 2025                                                                                                                                                                                
  
  RE: ******* *******
  1647 ******* Dr
  ****, ** 16505 
  
  Ms. ******* purchased her vehicle November of 2022 with ****** miles. We have no record of her returning for any front radar obstruction until August of 2024 with the mileage at ******. At that time, we noticed that her side mirror was broken, and we recommended fixing it. She declined the work, and we did not hear from her again until November of 2024,which is approximately 3 months later and approximately 8,000 more ******** that time, we noticed that there was front end damage to her vehicle and some parts were bent underneath the bumper behind the grill coverings. As for the previous owner, they had never had any complaints that matched the complaint of Ms. ******** Ms ******* was also given a loaner vehicle to drive while we looked at her vehicle which upon return the back end of the bumper of the loaner was damaged and they stated that it was not from them. At this point Interstate Nissan is not responsible for any wrongdoings. 
  
  Thank you,
  
  
  
  ********* *****
  Service Manager
  Interstate Nissan
  

  Customer response

  01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  The Sideview mirror had been broken since February of 2023. The front radar started malfunctioning long after that and was not a result of the mirror being broken. It had nothing to do with it. The only reason it was refused to be done was because the glass was not available for replacement at that time. When the glass became available it was fixed and the front radar Obstruction still remained. Also there was never any not of front end damage in the origional malfunction complaint. So even if there was a scuff present on the bumper after said time frame it was not the reason the radar was malfunctioning. I ask that you review the repair records on the vehicle and you will clearly see the previous owner complained of the Front Radar Obstruction shortly before trading the vehicle in. It was clearly present and we were sold the vehicle in that condition. 

  
  Regards,
  
  ******* *******

  Business response

  01/08/2025

  I have attached photos to showing the damage on the front end of your vehicle. That damage has caused the forward collision not to properly operate. Due to the damage once again Interstate Nissan is not held responsible for any wrongdoing. Thank you

  Customer response

  01/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  When we're those pictures taken? The very last time we were in there. There was never any damage noted the previous 2 times, monthes apart that we were in there complaining of the front radar Obstruction alarming. The vehicle was never thoroughly checked out and now because there is a 'scuff' **** its our fault. The vehicle was sold to us like this. The previous owner complained of the *********************** before trading it in. We've been in 3 times reporting the malfunction. Would like it fixed. 
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* *******

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On may 13 2024 me and my wife leased a brand new nissan rogue 2024 sv edition. After leaving the dealership and getting home I noticed the hood and roof had many scratches all over it. I called the salesman who told us to bring it back the next day so they can rebuff the car. We took it back 2.5 hours later they gave it back to me. We arrived home to find nothing was fixed. Eric the manager than got in on the call and ordered a chemical to strip a coating that I didn't ask them to put on the car but did before we signed for it. On the next Tuesday we took the car back to interstate for them to take it to their bodyshop to have them wet sand and buff the entire car. They had my car for 8 days and when we picked it up still had scratches all thru the hood and roof. The next day the bodyshop manager mark met me at the dealership and told me those are acceptable and the only way to fix it would be to strip the hood and roof and reclear it. I was told by Eric on the phone that's what the plan was. The dealership is not fixing the car the right way keep trying to short cut it and push me away. I got the car with 50 miles on it and the finish looks like it has 50000 miles on it. I would like my down payment refunded to me so I can take it to a real bodyshop or detail shop to get it fixed to brand new state. Joe B****** *he owner told me "we will take care of it and fix it right" so far that is a huge lie. It's a leased car and this is a setup for a damage claim against me. I haven't had the car in my possession for 2 weeks and didn't have it 2 hours when we noticed the damage. This dealership knows and many employees have seen what we are seeing but have not taken the time to fix it right. I would like my down payment back so I can have a local professional fix it proper and back to brand new. Interstate has tried 3 times and has failed to make any progress.....

  Business response

  07/09/2024

  July 8, 2024 
  To Whom It May Concern, 
  *** ****** ***********  ******* *********** 

  After *** ************ brought this vehicle back and brought to our attention the minute scratches that you can see only in certain light, we took the vehicle and buffed and waxed it. *** *********** brought it back a week later and said he's still not happy with it. I then got involved personally and explained to him that he could bring it into our service department and we would turn it in to Nissan for a warranty. This looks like it is a factory defect underneath the clear coat. We are moving as fast as we can to get this rectified. We do have approval to get the work done from Nissan since it is a factory defect. We will give him a call and set him up with a local body shop that can take care of it for him. We have been moving on this project ever since he brought it to our attention, trying to meet his expectations. Unfortunately, due to the procedures that need to be followed for warranty repairs, the process is a little slower than we would like. 
  

  Thank you if you have any other questions let me know. 
  Joseph B******* 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩