Complaints

• Initial Complaint

  11/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My nightmare began when we filed a claim with my insurance company, and they recommended DISS Restoration. Let the problems begin one issue after another Nate proceeded to have the crew clean room and remove what water damage there was from a leaking pipe from a 2nd floor sink. We took care of stopping the damage from escalating further by shutting off water and hauling out what fell on us while sleeping. I was told the heaters and hoses would need to stay in place for 3 days. I received a call from a lady (my fault did not get her name) from DISS on Friday that she would be picking up all equipment on Saturday which I was happy to hear WOW they called me first without me following up with DISS for equipment pick up I told her I would be waiting at 6am on my day off (Saturday) I got up early to meet her needless to say the call was a lie she never showed (Nate would not tell me her name either which I thought was strange) what was he hiding from me? Excuse I received it was homecoming and she was busy with her daughter who in the hell would even say that to a customer. I called Nate that morning when she did not show and asked if this was fraudulent call, he said it was not, could not believe he asked if I could haul the equipment to our garage and they would pick up that following Monday I told him absolutely would not asking me to haul equipment crazy I could not lift by myself plus if damaged we would be responsible! Let’s proceed with the nightmare after 3 weeks went by with no word from anyone, I thought let me call my insurance company and get a update again she did not know what I was talking about never received the estimate from DISS to approve and release checks I called Nate he told me if she would open her email maybe she would of saw it, the excuse I received was that is daughter was sick another thing you never bring your personal problems to a customer. ** ****** *** ****** *n August I sat with her till she took her last breath and still showed up to fulfil my tasks with my job never once telling a patient about my personal problem I would have been fired on the spot never ever bring personal issues to your job! Nate than submitted the estimate had the checks in our hands within a week but this chaos back and forth was not right nor fair for any customer to go thru he stopped real fast to pick up checks and collected the deductible finding out we were still missing the check for the contractors to proceed with the work when I contacted the Insurance company again while he was waiting at my house I was told she can’t help it the mail carriers are so slow again should of not been told to a customer. Again, onto the nightmare Nate knew from day one I was worried sick about having room completed before the holiday being I was having 7 people staying with me and needed every inch of room I could have in a small home which he laughed off when my husband asked him about a start sate he told me he would start the job without the insurance companies $$$ which was another lie he was cornered on the chaos goes on for 2 months nothing zero zippo my advice find your own contractors and do not file a claim take a loan out for repairs from the start do it all yourself! DISS left my house in a mess, tacks sticking up from pulling carpet padding out which I should of stopped the carpet was not wet even the 2 guys who removed it told me so my furniture damaged and my light fixture hanging by the threads again when asked could you give me a date when the project would be started other people are waiting and we have all workers off to Florida why you telling me this? Hired our own people and my room is complete, and I had no problem finding supplies DISS which was one of the excuses told to me why they could not start the job!

  Business response

  12/13/2022

  In regards to the complaint filed on 11/29/2022:
  Owners and management of DISS Restoration sincerely apologize for the lapse in judgements demonstrated by the representative that took care of this claim. We at DISS Restoration aim to always provide excellent service to our customers. Our goal as a company is to ensure that each claim is handled with care and each client with the utmost respect. In response to this incident, we are working with our team to ensure that this remains an isolated incident and we hope to provide you with quality service in the future.

• Initial Complaint

  05/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My fiancé's insurance company (all-state) suggested this company (canfield area) to fix inside water damage from an ice dam. When we discovered daylight showing behind our kitchen cabinet once it was ripped out, DISS sent out their roofing expert Tim B*****. Tim made us feel comfortable and confident with his knowledge (even after bashing our original roofer we hired). They made our roof an immediate project and we were under the impression it was guys through their DISS company or FPS Roofing (since that is the business name on Tim's truck). Come to find out on the day of the job, they subcontracted the job out to an unknown roofing company. Tim promised to be there during the whole time of the job but left for a doctor's appointment while this "crew" was left unsupervised. Roof was a disaster- broken shingles, no flash stepping, ridge vent too long, trimming dented, nails and tar left all over backyard, tar splatter all over siding (contract even states they will leave grounds in the same conditions if not better) . Tim also admitted the job should have been cancelled since foreman John (who also promised us amazing work and now has dropped off the whole project) wasn't there for the job. Though Tim fixed most of the damage/issues, he is now ignoring texts and calls to finish the last few small issues on roof that he promised to fix that is in contract such as uneven cut shingles on peak of roof. He just expects to have Owen's Corning come out and inspect it and be done and leave the customer unsatisfied with his work. We just want out roof to be perfect as promised.

  Business response

  06/17/2022

  
  We would like to offer our deepest apologies for the trouble you had to experience with DISS Restoration. This situation is not ordinary, and these incidents are not typical of us. We are very serious when it comes to our client's satisfaction. We have a zero-tolerance policy in this regard. There was miscommunication between the salesman and homeowner, resulting in a mismanaged subcontractor. We have since taken corrective action to prevent any further incidents from occurring. Ownership took over the account and the dispute was settled amicably. 

   

  Dana M******

  DISS Restoration

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩