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          Business Profile

          Mailing Services

          Asendia USA

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Mailing Services.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/05/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            ?****** ******* Shipping from 8/7 ? ASENDIA will receive and ship ? Since tracking is not progressing, check with ****** *******.?I was asked to wait.?Wait another 1-2 weeks.?Confirm with ****** *******.?ASENDIA did not contact ****** ******* and left it alone.?There are 4 pieces of luggage in total.still unresolved

          • Initial Complaint

            09/12/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a dress from Urban Outfitters this past August. I wanted to take advantage of a promotion for a dress I would wear to a wedding in September. However, I was away on vacation from August 13th to August 21st. The parcel containing the dress was dropped at my doorstep on August 13th after I had already left. I did not think they would drop a 200$+ item at my door unattended; I had even affixed a note next to my doorbell to not drop any parcels just in case. We are no longer in those pandemic days where no-contact deliveries are required. They clearly did not bother to even ring. I live on a busy street in Montreal so I assume the parcel was stolen, although there is no image proof and obviously no signature to assert it was actually delivered. There is only a tracking number stating that it was: *********************************************************************** And that is the only basis to which UO and Asendia are refuting my claim. I find this very unfortunate and dishonourable. UO and Asendia have refused to take any responsibility for the mishandling of my parcel. I would not go to these lengths to recoup the loss if I wasn't serious about this. I have filed claims with PayPal as well but their purchase protection does not cover stolen parcels. I have a bad review on Asendia's ********** profile -- they responded by saying they would look into it, but they haven't investigated the incident at all, and only rebuke my claims with the tracking number as proof of delivery. I will not stop until I am refunded 226.62$CAD.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          701C Ashland Ave Bldg 24 Ste 3

          Folcroft, PA 19032-2025

          Visit Website
          (800) 624-5287

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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