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          Business Profile

          Restaurants

          McDonald's

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Today May 14th at 9:01pm I was sitting in this McDonalds with my family and a lady was trying to get into the door. My one girl was being kind and we didn't know they locked the doors we thought she was picking up door dash order, lost something or whatever. Well their signs shows different times on when they're open dining room and drive thru. Well when the lady was patiently at the counter this black lady yelled at her and asked how she got in here and the lady said a little girl. Well then the same black lady yelled at us and said you don't let people in our dining room is closed and had a fit and wanted to know which of my girls opened the door. I was hot that's not customer service and what would have she would have done if she knew which of my girls opened the door. Well it made that door dasher mad she left and we got done and left and I don't think we are coming back because we shouldn't be treated like that either. I do door dash and I know it says come in for orders and this location is sometimes closed when it's supposed to be open 24/7 and dining room is never closed at that correct 7pm time it says. We shouldn't be shouted at just because that black lady didn't want to even help someone else even if she had a question regardless if she was even in the bathroom when they locked the doors or my girl opened the door. It's not like that lady robbed the place. That black girl needs anger management and customer service training. I definitely don't want to come back and I see why McDonalds is losing customers because not only the cost of food it's customer service and the wrong hours at this location. *********** one is friendly and a lot better.

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          BBB Rating & Accreditation

          D+

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          Contact Information

          2100 Washington Pike

          Heidelberg, PA 15106

          (412) 279-4432

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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