Complaints

• Initial Complaint

  11/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I am writing to express my concern regarding a promotional offer from S&******. In April 2024, I received a pamphlet stating that opening an account would entitle me to a $250 promotion. On April 29th, I visited the branch with the pamphlet and was informed that the new account required a direct deposit. I told the manager that was not possible. She clearly instructed us that if we have other account in other banks, direct deposit can be transferred monthly into this new S&T Bank and she provided instructions for external transfers. I asked if my husband could open a similar account while he has not received the flyer in mail, and the manager assured me that he could. My husband opened an account on May 7th. In order to fully comply with the monthly deposit requirement, we even had to close another account in our other bank, incurring a small penalty but still we thought it was worth it.However, when the maturity date (October 10th) arrived, the promotion was not reflected in either of our accounts. After two weeks, I revisited the branch and spoke with the manager, who promised to investigate and follow up with me. When I didn&#**;t hear back, I went to the bank again and learned that we had been misinformed.

  Business response

  12/02/2024

  Re: ****** ****** - ID ******** 
  
  Please be advised that S&****** does not respond to any third parties' inquiries concerning our customers' personal, confidential banking information, unless we are under a legal obligation to do so. 

  
  S&****** strives to be the most trusted community bank in every market we serve, with every product and service we deliver. Our mission calls for us to build relationships rooted in excellent performance and long-standing trust. We will contact the customer directly to address their concerns. 
  

  Please let me know if you need any other information. 
  

  Sincerely, 
  *. **** Miller 
  SVP, Director of Consumer Banking Risk and Operations 
  ****************************;
  PO Box 190 
  *******, ** 15701 
  ************ 
  ********** 
  MEMBER FDIC 

  Customer response

  12/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

   

  From: ****** ****** <*************************************************************************************************************>
  Date: Fri, Dec 6, 2024 at 10:44 AM
  Subject: Complaint #********.
  To: Better Business Bureau <***********************************************************************************************************************************************************>
  

  
  
  

  BBB, Complaint Department,

  
  

  Re: Appeal for Intervention in S&T Bank Dispute

  
  

  I am writing to follow up on my previous complaint regarding the issues I experienced with S&T Bank. As per your instructions, I reviewed the bank's response and the letter addressed to me, stating their preference to handle the matter internally without third-party involvement.

  
  

  However, I contacted Mr. ** **** ******, the highest authority in the complaint department, at the phone number provided in their letter. During our conversation, Mr. ****** informed me that he was drafting a letter to the BBB, reiterating their decision to decline third-party involvement, citing security concerns for their clients' information. He also mentioned that a rejection letter would be sent to me.

  
  

  I explained to Mr. ****** that this response had already been received and assured him that I personally authorize the BBB to access my information. Given S&******'s reluctance to resolve this matter, I respectfully appeal to the BBB to intervene and investigate this case further.

  
  

  Notably, the S&T Bank manager not only persuaded me to open an account but also encouraged my husband to do the same. I believe this additional information warrants a thorough examination of the bank's practices.

  
  

  Thank you for your attention to this matter. I eagerly await your response and resolution.

  
  

  Sincerely,

  ****** ******

  *****************
  

  **********, ** 15235

  Mobile: ************
  

  
  

   

  Customer response

  12/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

   

  ***: ****** ****** <****************************>
  Date: Fri, Dec 6, 2024 at 10:44 AM
  Subject: Complaint #********.
  To: Better Business Bureau <*******************************************************************************>
  
  
  BBB, Complaint Department,
  
  Re: Appeal for Intervention in S&T Bank Dispute
  
  I am writing to follow up on my previous complaint regarding the issues I experienced with S&T Bank. As per your instructions, I reviewed the bank's response and the letter addressed to me, stating their preference to handle the matter internally without third-party involvement.
  
  However, I contacted Mr. ** **** ******, the highest authority in the complaint department, at the phone number provided in their letter. During our conversation, Mr. ****** informed me that he was drafting a letter to the BBB, reiterating their decision to decline third-party involvement, citing security concerns for their clients' information. He also mentioned that a rejection letter would be sent to me.
  
  I explained to Mr. ****** that this response had already been received and assured him that I personally authorize the BBB to access my information. Given S&******'s reluctance to resolve this matter, I respectfully appeal to the BBB to intervene and investigate this case further.
  
  Notably, the S&T Bank manager not only persuaded me to open an account but also encouraged my husband to do the same. I believe this additional information warrants a thorough examination of the bank's practices.
  
  Thank you for your attention to this matter. I eagerly await your response and resolution.
  
  Sincerely,
  ****** ******
  ******************************************************************************
  Mobile: ************

   

   

  Customer response

  01/14/2025

  From: ****** ****** <****************************>
  Date: Mon, Jan 13, 2025 at 7:07 PM
  Subject: Complaint #********.
  To: ********** Bbb Info <*******************************************************************************>, Bbbcommunity Info <***************************************************************************>
  
  
  Better Business Bureau,
  To Whom It May Concern,
  
  I, ****** ****** have been notified by the S&T that the bank has investigated and they are going to compensate me according to our original agreement. Therefore, since they are complying with their original contract, I am requesting withdrawal of my complaint# ********. Please kindly close my case.
  I sincerely appreciate your time and effort.
  
  Warm regards,
  ****** ******

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I opened a personal checking account with S&T Bank on February 12, 2024 through there promotional offer. The promo code is ********** The requirements of the promotion is to have two direct deposits a month of $500 + each. Attached are the terms of the promotions along with the documents that I signed. The account was opened with *** ***** ****** *** ** *** ************* ***. office. I specificly choose the option to opt out of overdraft protection both verbally and in writting. On June 6th 2024, my account was overdrawn and I was assessed the fee. I reached out to S&T's customer service and spoke with Amanda on June 6th. I explained that I never signed up for over draft protection and the debit should have been rejected. Amanda refunded the overdrawn fee and made an notation on the account of the incident. S&T Bank informed me on July 11th, 2024 that I didn't qualify for the $300 bonus because my account was overdrawn on June 6th 2024. I explained that this fee was charged in error on S&T end and it was refunded the same day. S&T insisted that I didn't meet the requirements and will not pay out the bonus

  Business response

  07/12/2024

  Please find attached S&T's response to this complaint.

  If you need anything further, please reach out.

  Thank you,

  Bobbie W*****

• Initial Complaint

  05/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Bank clerk Kamara * ****** physically took $3,000 cash out of my hands and refuse to provide a receipt for deposit into my account. She walked away from the desk with cash in hand and when she came back the money was missing. And she refused to provide proof of deposit at that time. She took the $3,000 from me and never deposited into my account. She stole my cash from me.

  Business response

  05/11/2023

  *** ** ******** * *** ***** 

  
  Please be advised that S&T Bank does not respond to any third parties' inquiries concerning our customers' personal, confidential banking information, unless we are under a legal obligation to do so. 
  S&T Bank strives to be the most trusted community bank in every market we serve, with every product and service we deliver. Our mission calls for us to build relationships rooted in excellent performance and long-standing trust. We will contact the customer directly to address their concerns. 
  

  
  

  Thank you,
  

  ****** ******

  Customer response

  05/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Still awaiting resolution
  
  Regards,
  
  *** *****

• Initial Complaint

  07/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Transaction date: 7/09/2022 Withdrawal $1300 cash Dispensed as $100 bills $50 bills and $20 bills. Cash taken to Fulton Bank 7/10/2022 Teller reported one $100 bill is counterfeit, not accepted. Advised by teller to return bill to bank that issued withdrawal. When taken to S&T bank at above address teller took bill, stated nothing could be done until Monday. Teller took my name and phone number. Stated “ well you left the bank with it” Call received from S&T bank on Tuesday 7/12/2022 approx 1200. Teller stated money could not be refunded. No further details given. Call to Customer support, connected with Regional manager James R******* ***** ********. James stated bill will be sent to “feds” to determine status, process to take two weeks. States if determined counterfeit no refund will be given. If determined not counterfeit refund to be given by bank. Teller at Fulton bank determined counterfeit status with machine/counter in bank.

  Business response

  07/21/2022

  Re: ID ******** * ***** ******* 
  

  
  Please be advised that S&T Bank does not respond to any third parties' inquiries concerning our customers' personal, confidential banking information, unless we are under a legal obligation to do so. 
  S&T Bank strives to be the most trusted community bank in every market we serve, with every product and service we deliver. Our mission calls for us to build relationships rooted in excellent performance and long-standing trust. 
  

  We will contact the customer directly to address their concerns. 
  Please let me know if you need any other information. 
  Sincerely, 
  

  
  

• Initial Complaint

  07/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I looked at my account Monday I had $50.03 in my account. Nothing pending everything that is on my statement was there except for a charge of $111.00 to tri-state. I looked today and now I'm-$114.00 I have 3 overdraft fees and tri-state is now there but at the bottom of the transactions that were there yesterday and already posted. I knew that was coming out so I added $100 to my account so I wouldn't be negative for this and now I'm angry because I feel they put transactions in and move around on purpose to cause overdraft fees. I wouldn't have had any with this but since it got posted now before the other transactions I have 3. I don't feel that this is right. I don't mind overdraft fees if I cause, but I knew exactly what was going on and what I owed. So wrong to do that to people.

  Business response

  07/07/2022

  Please be advised that S&T Bank does not respond to any third parties' inquiries concerning our customers' personal, confidential banking information, unless we are under a legal obligation to do so. 
  S&T Bank strives to be the most trusted community bank in every market we serve, with every product and service we deliver. Our mission calls for us to build relationships rooted in excellent performance and long-standing trust. 
  We will contact the customer directly to address their concerns. 
  Please let me know if you need any other information. 
  Sincerely, 
  Bobbie Walker AVP Senior Executive Assistant S&T Bank 
  
  

  
  

• Initial Complaint

  05/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hi, I submiteD a dispute with my bank ST for 3 transactions that the merchant never sent it made it with my debit card on october 2021. After a lot of bureaucracy with my bank they accepted only 2 of the 3 transactions, they respond saying they couldnt fine the third one, October 25, for an amount of 843,08 but I made a mistake in the letter I sent to the bank (goes attached), I wrote 84,308 instead of 843,08 so thats why they denied that. I reopen the case explaining all of this situation and until now I dont have any answer, I called claims department many times and it looks like is a third company who manage that without a good process. ******* ** *** *** ****

  Business response

  06/03/2022

  Attached is S&T's response.

   

  Thank you.

• Initial Complaint

  05/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 12/31/21, I opened an S&T Select Banking Checking Account while enrolling in their $400 promotion. I was told after meeting the terms of the promotion the bonus would be deposited into my account on 4/4/22. On 2/18, I had an accidental charge to my account not knowing that auto-pay was turned on with the biller. For some reason the charge went through despite not having funds in my account. I did not and would not ever enroll in or accept Overdraft Protection/Privilege so it is unclear to me why it was charged. Since 2010, it has been illegal for banks to automatically enroll customers in these predatory services. S&T is refusing to honor the bonus because the account was overdrawn. I am not working much at the moment and I was counting on putting the bonus towards last month's rent which obviously did not happen. I am seeking an exception to be made given that the charge never should have gone through in the first place and that the bonus be deposited into my account. Thank you.

  Business response

  06/03/2022

  Attached is S&T's response.

   

  Thank you,

  Customer response

  06/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  S&T reached out to me to resolve this issue. Thank you. 
  
  Regards,
  **** *********

• Initial Complaint

  04/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have tried to work with both the credit care associated with this institution and I have tried to work with the bank location itself and I am in REAL financial dire straits right now and I don't know if I am going to survive it. The bank and the credit card associated with the separate entity associated with the actual company as well as the bank card, I have 2 S&T cards, one is a debit card for ATMS and etc., and one is a credit card that I need to pay off every month, my brother, who is associated with this card and I have REAL financial problems going on and we cannot seem to get anyone to give us any help or leniency with this issue and I am giving serious consideration to just taking my money out of the bank and moving it somewhere else which will severely effect my SSD and other government programs I rely on as well as credit cards I am entitled to pay off. I have NEVER EVER had so many issues dealing with an institution of this sort and I would never recommend this place to a friend or family member, I would tell them to go with Citizen's or somewhere else. Beyond that their ATM system is so outdated and outmoded as to be absurd and their idea of customer service is a nightmarish joke. I have no use for these people and the only reason I am still with them is because they held me hostage at one point over a bank loan I was forced to take out. STAY AWAY FROM THIS INSTITUTION AT ALL COSTS!!!!!!

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been with S&T for a few years up until recently. I've held the same account back when it was still DNB since I was maybe 14 or 15. I never had one issue with DNB for years but after the merger that changed. When they first acquired DNB they canceled my debit card with no notification and failed to send me my welcome kit with a new card and paperwork. After calling wondering why my card isn't working, I'm told I have to wait up to two weeks to get my new card. Before I could walk in if I lost or damaged a card and walk back out with one in 10 minutes. I never received any of the welcome paperwork so I never consented to any changes to my account. Before the merger I was unable to overdraft at all but afterwards I've been charged easily $500+ in overdraft fees. I've plainly witnessed on their app my debit transactions being rearranged so as to incite even more $36 fees, which they then stack daily. Once they charged me $9 for an ATM to spit out 3 blank slips when I just wanted to know my balance. I recently lost my job partially due to Covid and partially due to my own health issues affecting attendance and my not qualifying for FMLA. As a result of course my usual paychecks haven't been deposited but they allowed transactions to go through making my account negative by a few dollars. They've proceeded to compound the same overdraft fee and "return item fee" over and over. Due to my health I've been extremely out of it and unable to stay awake for a full day so admittedly I didn't respond to some letters warning of this but now they've closed my account and sent me a bill totalling $379.74 along with a threat to forward it to the courts. Upon calling the number given and trying to explain my situation I'm given no response other than that I need to start paying them. I cannot hold a job currently and tried to explain I need money for medical help not paying 40 fees when they've already taken much of my money.

  Business response

  04/01/2022

  Attached, please find S&T's response to ******* ******* ********* * *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩