Complaints

• Initial Complaint

  10/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I toured Friday, October 6th, **** ****** ** * *** ** with (A), submitted the application fee via credit card to the K&S Real Estate management page. I emailed the address provided to me -ksremanagement@gmail.com- a few additional items that (A) could not answer. Received an email from K&S that the rental application was submitted that day. Monday, I called. October 10, after 4 phone calls to the number listed on the website (not counting the day prior) -which by the way ALWAYS goes to voicemail-, I received my first email from Nielsen. She asked to authorize my background and credit check through TransUnion, and I completed the screening as provided on their website the same day. She asked for 3 MONTHS of paystubs to verify gross monthly income, as well as some questions. I rent the items, but confused 3 months with 3 WEEKS - which is the usual standard. The very next day, 10/11 I asked for an update on my application. I also called that day but it went to voicemail. She responded via email that she needed 3 monthly paystubs and I apologized, I haven't reached the 3 month anniversary at my job yet, but sent her everything from July 28th and promised to send the next one. I also sent her the list of questions unanswered by both (A) and the ksremanagement@gmail.com - radio silence. It was radio silence, from the 11th till October 20th when I finally received my paystub and sent it to her at 7:36am. At 9:44am she told me another tenant had been approved. There was no communication of this. My countless phone calls were answered only once by a secretary. I understand that because I couldn't submit my paystub until the 20th that thing were held up, but I am filing this complaint because of unprofessional service I have received from both the management property and Marissa. From the management number always going to voicemail, to untimely and straight up no responses to certain emails, and no updates as well, I hope this complaint will strengthen their customer service.

  Business response

  10/27/2023

  This applicant did not complete her entire rental application which prohibited her from progressing through the entire screening process. The pet screening portion of the application contains a no pet agreement or pet agreement section which had not been completed. The applicant agreed to complete this in the terms and conditions of the rental application.  This is a required step in our application process. It is crucial for us to assess any potential pet-related concerns and to ensure the safety and suitability of our properties for all residents.

  Customer response

  10/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  ******
  As you can see above, I clearly communicated when I would the materials ready (paystubs needed). No time frame was given to me by Marissa or supplied on the applicant as to when these items were needed. Furthermore, no follow-up was coordinated by my leasing agent as to the status of my application until the day I submitted the last paystub. As you can see via the email threads, I do not have a pet. I merely stated I am looking and will inform the management when and if that process happens. Falling to that as reason for cancellation of my application is discriminatory according to Fair Housing and the American Disabilities Act. 

  
  Regards,
  
  ***** *******

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I’ve been living in my unit since November 5, 2022. The owner lives in California. I found the property on **********. I applied and was approved after viewing. After moving in an appraisal company came out with the real estate agent I signed my lease with. Her name is Miranda M******. By the end of November I get a call from a property manager from Ks telling me they’re the new property managers. It’s been hell since. December 6 I put in a request due to seeing rodent droppings. The stove were infested with it. The heat in my toddlers room took over a month to get fixed. Tenants moved in the bottom unit 3 months after me living in. They have a foul, musty odor coming from their apt through my vents, the entry hallway. It smells like an animal died. This manage my company has lied on me stating I left my child in car all because I reached out to Allegheny county health dept to complain about multiple inhabitable issues. This company has filed illegally 4 days after my rent was considered late without providing me with a 10 day notice. I withheld my rent due to negligence on repairs. They keep harassing me by emails, etc

  Business response

  09/08/2023

  Ms. **** is constantly trying to cause issues with the property and is harassing the other tenants in the building. Her stove was replaced for her, the previous tenant had a mice issue. No mice have been seen in the apartment since she moved in. There was no issue with the heat upstairs, there is an occupancy certificate to show that. We have told Ms. **** before that we have no idea about her leaving her kid in the car, we don't monitor the house 24/7 that we would even know that information if she did. She has complained to the health department multiple times and each time they found no issue.

  We've offered multiple times to allow Ms. **** to break her lease early with no penalty and she refuses. Now that we have let her know that we are not renewing her lease she is trying to complain to anyone she can to cause issues. 

• Initial Complaint

  08/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I’ve been renting from K&S Real Estate Property Management for about four years i’m moved into a another place that they was managing for about nine months there is Ongoing infested of mices that I did not have no knowledge of they did not disclose that information when moving in would have never moved into this place and they didn’t let me know that this was an ongoing issue before moving in they never fix the issues or did any repairs to resolve the issues the health department came out numerous times and found multiple violations inside and outside of the building that they was responsible to manage for the landlord due to this ongoing issue the landlord changed property management I’m filling this complaint because they need to be held responsible for their actions they should not be in business

  Business response

  08/09/2022

  We have been working along side the tenant, as well as the Health Department, to resolve pest entry complaints. There have been several repairs done to the property in an attempt to prevent pests from entering. All garage doors have been replaced as well as a man door into the garage space. Contractors have also been out to the property to seal all interior and exterior entry points.  Any work order or repair request submitted by the tenant has been addressed by a professional contractor.

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