Complaints

• Initial Complaint

  03/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my 2015 Chevy Silverado To get 4 tires put on Was in the waiting room for about 40 minutes when when they came and got me and said they were having trouble getting my tires to pop on the bead They took me back to their garage Bay and they were lighting my tire and wheel on fire with with starting fluid to try to pop the bead on the rim In the meantime they melted my air sensors in my rims Broke my center caps And scratched my wheels all up I have video of them lighting my will and tires on fire So now I'm out paying for the damages because the lady is being ignorant and telling me I need to take responsibility

  Business response

  03/14/2022

  Customer arrived at 3:17 p.m. on March 1, 2022 to mount & balance 4 tires. His truck was immediately pulled in the shop. Our team struggled getting the tires to seat & pop onto the beads due to the customer having a 10" wide wheel & the location of the sensor was in a different position than normal. We used the normal methods of mounting lube, ultra lube, and 2 air cannons to pop the tire onto the bead with no success. We then tried a starting fluid procedure, with no luck also. After trying to help the customer for over an hour and a half, we made a decision to install his original tires back onto the vehicle, and he left at 4:48 p.m.
  
  We at Carman's tire have the latest tire changing equipment and employ trained professional technicians. We strive to handle customers wheels with care and respect. We utilize all the protective add on anti scratch plastic inserts on the bars and also on the duckbill head that touches the inside of the wheel. However, we do not assume any liability for scratches, dings, dents, and TPMS issues to your wheels. Myself and the owner Sam spoke with the customer about this before the vehicle was even pulled into the bay. The wheels were all scratched & 1 center cap was cracked prior to servicing the vehicle. The wheels were not new, only the tires.
  
  The TPMS light was on when pulling in the vehicle, and 1 sensor was rolling around on the inside of the wheel, which the customer knew about. He advised us to remove all the sensors and install rubber valves in place of the sensors. We boxed up all of the old parts as he requested.
  
  The customer left the building at 4:58 p.m.----We did NOT charge the customer for the valve stems or for the time his vehicle was in the shop. Also, he left a nice monetary tip for the technician.
  
  The customer then called Maria on Thursday March 3rd, and said that 2 TPMS sensors and 2 center caps were damaged, and she agreed to order the center caps and have the customer stop in so we can clone 2 new sensors, which he picked up on Friday. If the sensors were damaged as the customer states, we would NOT have been able to clone and program the sensors. He then called back and told her that the dealership said another sensor was bad (that we didn't even touch), and threatened calling his lawyer. At this point we cancelled the order of the center caps, and stopped communication with the customer, and gave our lawyer's name to him. A couple days later, we are responding to this complaint.
  
   
  
  Sincerely,
  
  Management at Carmans Wholesale Tire
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩