Reviews

I'm writing in regards of my experience with Morgan properties at The Preserve at Owings Crossing Apartment Homes. The area it's located in is wonderful and quiet, unfortunately the property and property management isn't. First, this property will has added an additional fee of $65 for amenities that I was told was included with my rent. The unfortunate part is I don't use any of these amenities because they're dirty or broken. The gym and pool are the main two they charge me for. I don't use the gym because most if the equipment is broken or barley working. In the summer it's extremely hot in there and extremely cold in the winter, depending upon the temperature outside. Secondly the pool, I don't use this as well, but I'm charged as a single person who lives alone, for water usage of the pool. This is utterly unacceptable and ridiculous. Next is the calculation for the water and gas bills on charges. Again I live alone, but I'm charged based upon the usage in my building as a whole because this property management company is too cheap to invest in individual meters for water and gas. In addition, it's constant unacceptable, non-emergency water shut-offs. This is so unpleasant and unprofessional. Turning water off and on for no reason and no emergency is ridiculous. In addition, we only have one option for cable and wifi in this area and it's Xfinity, which is horrible. Lastly, the property and maintenance team never communicate. The right hand never knows what the left is doing and it's a recipe for disaster everytime. When you attempt to communicate with them, it's blame and zero accountability. Lastly the building is old, understandably, but the tubs, pipes, kitchen cabinets and appliances that were dirty when I moved in, are unacceptable and disgusting. I pay my bills on time and truly want to continue living here until I can save for my future house, but I truly find it hard to do so based upon the conditions and unprofessionlism.

2 words, Corporate Greed. They only interested in being #1 in the Nation. ******************************************   and their actions do NOT line up with their mission "To transform the housing industry and empower people to redefine their American Dream" It is NOT my American dream to deal with Prop Mgr's who are rude, disrespectful, and don't understand the concept of customer service when its our rent that pays their salary. I have lived in the Maidenbridge Canongate community in Pittsburgh for 6yrs now invested almost $150K into living here only to be constantly mistreated by the office PM's and leasing agents. There's a reason why we've 4 PM's and 10+ leasing agents in 6yrs. in addition to the ridiculous fees ($600 to transfer to a different apartment even when your lease is up?!?!?) , every question is answered with "Corporate" as the excuse. ou take the corporate paycheck and cash it so you're either corporate or a thief. I was recently threatened with eviction because I hung a flyer for a vet tech who was willing to come on-site and care for elderly neighbors pets in their apartment as "solicitation". Meanwhile the PM hangs flyers weekly for Painting with a twist to come onsite and sell paint classes , Bankers life to come onsite to sell their retirement plans, a local auto detail co. that comes to clean cars on site and local food trucks, ALL of which are SOLICITATION! The most recent issue is I found someone else's credit card information suddenly appear on my account in the portal. I reported to the PM as a security issue and their response was for ME as a customer to call Rent Cafe customer service #to have this fixed for them! its so sad how many of us has chosen this location as our forever home because of the community and location and we are forced to put up with such unprofessional behaviors to live here. I do want to praise our Maintenance Team at MBCG they are professional, respectful & always get the job done!

Date of incident: Friday, January 10, 2025. ********************************************** My daughter left an abusive relationship, very quickly she had to move her stuff out of her apartment while the abuser was at work. My sister offered to help her move. They checked with the apartment manager, ******* (unsure of spelling) to let them know what was going on, they wouldnt be very long, and was told by this manager that they would put my sisters car on the do not tow list. Guess what, they towed my sisters car. When my daughter and sister went to the manager she then told them that my sister should have parked in a regular spot and not visitor, thus them towing her. This was NEVER mentioned in the prior conversation. I have no doubts that this apartment management is in league with the tow company for the sake of money, definitely a kick back somewhere. My sister, who is currently out of work due to a recent stroke and other serious health issues, is now having to pay upwards of $400 to get her car back, with no choice but to do so. And my daughter who is already traumatized and stressed now has this added on to her emotional and mental state. This is not the first time this apartment complex has had a car towed or even almost towed within our family. They are using predatory towing companies to tow cars and again I truly believe the apartment employees and even the property management company is receiving kick backs from these tows. I will do everything in my power to make sure people know to stay far, far away from this apartment complex and management company.

Bunch of crooks. Just look at how many times they have been sued and lost. They will rob you when you move out. DO NOT MOVE THERE AND BE CAREFUL WHEN MOVING OUT! Wow! Company is a fraud! I had written an amazing review about living in this property. Because short of their horrible parking and towing policies, it was nice living there. But then when I moved out, they sent me a "damages" bill that was fraudulent to be nice about it. They wanted me to pay for THREE microwaves as an example. They sent a collection agency after my brother who was NOT on my lease when I moved out.. He was taken off the second years lease, and they knew this.) Every time I complained about the amount, they found "Errors" and kept changing the amounts and the reasons for why I owed them the money. They supposedly made adjustments, but refused to send me a final bill. They then reported this to a collection agency. They wanted me to pay for a brand new carpet for the entire apartment, even though the carpet was already old when I moved in. Or so it looked. They refused to tell me how old the carpet was, and why they deserved a brand new carpet to replace an old one. They changed the reason for why the carpet needed to be replaced, depending on who they were making the claim to. . I also reported them to the AG's office. Morgan Properties should be familiar with them. They have been sued a lot. I am not sure all of their properties commit fraud, but it seems this one is not alone. There are nicer properties cheaper in the area, especially outside of crime-ridden Lexington Park. If you must move there, take photos of everything when you move in and out, and be ready to sue them to get your deposit back. If they had just chosen to be honest. But they chose fraud and the threat of negative credit reporting and collection agencies. AVOID MOVING to MORGAN PROPERTIES. Lexington Park may be a high crime neighborhood, but St. Mary's Landing and Morgan Properties will rob you quicker.

Moved in Friday August 2, we were not given the opportunity to walkthrough prior to signing lease. Told that was not the way it works here. Pay sign keys. We got to apartment and there was a pool of water prior to the rain beginning. Noticing there was no screen. Office closed. Looked like they never inspected prior to us coming. Bathroom toilets were awful. Shower handles came off in hand and the exhaust fan sounded awful. Utility closet door was not on track. Kitchen cabinets terrible, counter and wall by sink was cracked dishwasher has a huge gap alone side by sink. 2nd bedroom windowsill was full of water. Screen needed to be replaced. Sent email. Had to wait till Monday for office to open. Took till August 13 to get a patio screen. Have 2 pets so it was tricky trying to breath and get around. Management and maintenance finally walked through on August 28. We still had not gotten much unpacked as we had to clean and didn't want to o be there. Told we had to remove pallet and looked like we had too much stuff!! Still had to unpack. Went over list adding that the vinyl floor is coming up in the hallway. Cut my toe going into bedroom. Told they would check with installers and have them fixed. Only the minor repairs were addressed. Door, counter, and area by dishwasher and sink still not done. Since then the kitchen drawers are falling apart, they sent maintenance to slap adhesive on floor and repair. Adhesive never dried seeped through seams and floor. We also have a lot of roaches. They have sprayed 3 times and they have gotten worse. Was told we had to be inspected by management and pest control to make them feel more like helping me?? My washer has broke 2 times replaced and is now leaking. again. Lease wasn't ratified for 3 weeks. Told it was a computer glich. Asked to get out of lease. Only options are to pay 3months or move and continue to pay. My daughter is now sick. The are not professional.

Hello, I am contacting you all on behalf of an incident that occurred on 11/10/24 around 10:15pm. I contacted To request the dispatch of public safety (fire dept) due to a gas leak in my apartment. I live in building 926 apartment number 1 this is my second gas leak since I’ve been here. During this most recent event that occurred on 11/10 I was instructed to leave my apartment and leave the door open for the fire department to enter. They did inform me that the levels were “pretty high”. They broke into the maintenance room to shut off the gas, they turned off a few knobs and informed me that they weren’t labeled so my neighbors may complain. The fire department also informed me that my prior incident was not properly taken care of. The fire department said the hose/pipe in the wall was loose as well as the bolt on the stove. I was instructed to inform maintenance and the leasing office. I did so the next afternoon 11/11/24 at about 12:00pm. I spoke to Katrina who said she would send maintenance out to speak with me as well as to turn my water back on. Due to the fire department turning off knobs they accidentally cut off my water. Maintenance came by at 12:28 and briefly spoke with me about the incident. I let him know what the fire department said about the leak and he stated he would “do some research and come back within an hour or two as well as look into the prior gas leak.” He did not return, I will be contacting the office tomorrow 11/12/24 I’d like to request a professional to deal with the leak. Thankyou for your time. Thankyou.

Propery was run down, managment was rude and they try to charge you for everything! First I got towed my first night. That is a story in and of itself. Then I was allowed a chair on the back porch. I got written up for it and was threatened with a fee. When managment realized their mistake, they retracted the letter. I was written up again for non-servicable blinds. A personal walk through inspection found no issues with the blinds. Managment never did the inspection to begin with! The threatening letter was again retracted. Any finally, after submitting a bad review about Willow Lake, I was denied another contract and was asked to leave. It is hard for me as a Disabled Veteran to just up and move. Or yet be homeless because of their vindictive measures. After a horrible meeting with managment, they once again retracted it (see the pattern) as long as I stopped giving bad reviews (virtual slamming). I had no choice but to move. They squeezed me, a minority at Willow Lake because of a review. I bit my tongue, but no more! People should know how Morgan Properties and Willow Lake Apartments in Laurel, MD really treat you! I will never stop spreading the word on how disgusting and deceitful your company is!

Im an older African American veteran , Im afraid to even speak up due to the yelling and disrespect from one of the younger office workers. I had to repair most of the light covers and etc when moved in . Threatened that the property manager will handle me when I asked a follow up question. I pay over $2000 a month and afraid to speak on fear to be thrown out. Any personal paperwork they leave open in front of your door so others can read it. I regret moving here. Total civil rights violation

I AM BESIDE MYSELF WITH FRUSTRATION AND FEAR!!I have lived in one of Morgan Properties communities for about 7 years. In that time I have paid my rent late twice. Once because their app had a glitch and 1 because of error at my bank. I used to pay it early but they stopped posting the total ******** the past years I have had quite a few situations. From infesting my apartment to almost killing me.Most of all I have been telling them since 2019 that my lease was incorrect/incomplete. In 2019 the ************************ changed the tenants laws. They made it illegal to rollover leases. Morgan Properties took that incomplete and incorrect lease from 2019 and rolled it in 2020. To this day that is the last lease I have on file. I have been notifying them ever since. NOW THEY ARE EVICTING ME FOR NOT SIGNING A LEASE!! And if I am not mistaken, they intend on making up for all of that lost ******* increasing my rent by several hundred dollars. This is not my fault! I have copies of everything!! I have done everything I could do. How many times can they say sign your lease? And how many times can I say that it's not there!! I have dozens of time and date stamped screenshots from the Resident Portal showing the notice that says that there is nothing for me to sign. I cannot afford to move right now. If I could have I would have. My father has been very ill and my husband is dying. I don't even have a car to sleep in. I couldn't get an attorney because most of the paperwork they gave me was fake. It had incorrect addresses. Never went in front of a judge. *** etc. Even when they did serve me with what looked like legal court papers, they never filed them. So I had to go without an attorney and I got abused to the point of running out of the building having a full blown panic attack. WHY DOES MORGAN PROPERTIES WANT TO THROW OUT A QUIET GOOD PAYING TENANT? THIS IS ABSOLUTELY HORRIBLE. IF NOTHING ELSE GIVE ME TIME! PLEASE HELP!

I live here for 10 years ************ Morgan Properties. Rent has doubled. I paid over $200,000 in rent since I lived here.Every 2-3 months there are plumbing issues,the kitchen sinks, clogs and overflows with waste water from other apartments, the toilet and bathtub overflow with waste water and don't get resolved In 1-3 days I have to call off work and spend day and night using a bucket to dump the waste water outside so the apartment doesn't flood out. I have lost wages many times over the past 10 years. I have to call out to deal with these issues. This happens 4-5 times a year sometime more for the past 10 years. For the past 10 years the pumps/pipes under the apartment making loud noises like , creaking pipes, gushing water and whining motor noise happen on and off during the day and night. I made many complaints and they were never been resolved. But they put resolve on maintenance requests. I ended my lease early I handed a letter to vacate and my keys the guy at leasing office told me I'll here from there legal office. All they care about is money and ripping off the tenants. I hope Morgan Properties give me back my security deposited and compensate me for issues I had with apartment. I paid you over $200,000 in rent and you guys threaten to sue me. This Morgan Properties such a disgrace. The Morgan Family that run this company just care off profits while s******* over tenants.