Reviews
31 Customer Reviews
Sort By
Review from Letizia T
1 star01/17/2025
The worst bank ever, I dont think anyone works in their customer service department. Multiple calls waiting 45+ minutes without anyone answering. If I could give this bank negative stars I would. Only reason I switched from **************** to here is because they provided a doctor mortgage. I cant wait for rates to be lower so I can switch my mortgage to **************** , close all my accounts and be done with Fulton forever.Review from John R
1 star01/15/2025
when i called customer service the system said wait time was 45 minutes. After about 20 minutes it hung up on me. When calling the local bank it goes right to voicemail and says not available. Not happy since they took over ********, where I always got through to customer service.Review from Nikolaos P
1 star01/04/2025
The worst bank. If you call your on hold for over an hour. They took over my mortgage from my previous bank and the transfer has been horrible. they screwed up my escrow account, payment of homeowners insurance and taxes and they have no idea what they are doing. stay away from Fulton bankReview from SUZANNE T
1 star12/03/2024
This company is horrible. They took over my bank and the rest is a nightmare. Let's start with the weekend they transferred over. I walked into the bank because I was instructed to come in to fix issues with my checks. The door was wide open, no lights were on, the teller counter was open and not one person was in there. I waited for about 15 minutes, suddenly a person drives up and runs to the front door and starts locking it, while I am in the bank. I tap on the window and he says "do you work here?" Really??? then he says, "You shouldn't be here" again, what is actually going on? Your money, my money is all at risk at this bank. The next part happened with the issuing and reissuing of debit cards (2x) and then associating the cards with the wrong accounts. Finally, they issued checks without a signature line and told us not to use them and return them to the bank. The check printer said the opposite. They also promised to send checks for my business and never did. When I asked them about checks I received, they told me they were the business account, but it turns out they aren't. They have never been issued and the company after being a customer with the other bank for 6 years says the company doesn't exist. DO NOT TRUST THIS BANK OR OPEN AN ACCOUNT HERE.Review from Alexandra C
1 star11/21/2024
To say that this merger from Republic to Fulton was a disgrace, unorganized, and unprofessional is an understatement and embarrassing. To leave workers at the branches to be screamed at and left to deal with the brunt of the problems is a disgrace. Thank God for ****** ********* at both the Clementon and ******************* offices who continuously tried to help me for the past three weeks. Thank you so much for your tireless efforts to get me up and running again. If it were not for her, I would still be sitting in limbo. No phone calls back or emails from anyone from the higher-*** or customer service. I will be looking for another banking facility to handle my banking needs in the future.Review from Shelley B
1 star11/18/2024
On September ******* I was contact by a company to refinance our mortgage We gave the company a personal check of ******* for fees. The check was deposit into a ************* na October 4 2024. We didn't get the Refinance because the business man WILL NOT RETURN OUR calls or text emails. I went to my bank (Fulton) signed an affidavit to claim my money back. The fraud department said that this isn't fraud that we willingly gave that money to the company. WE CANT BELIEVE OUR BANK WILL NOT HELP US. We've been with them for many years. This is why these SCAMMERS KEEP DOING THIS BECAUSE OUR BANKS WILLNOT STAND BY THERE CUSTOMER. This is apouling. ******** fraud said they would help and our bank I have called ******** and reported this situation. WE ARE BEYOND FRUSTRATED.Review from Angie G
1 star10/17/2024
This is the worst bank Ive ever dealt with. I was told that if I paid off a loan in the branch that it would be much quicker. The manager said Id have the title ***** days and that they only say 20 days to cover their basis but its usually 10 days. Its over 20 days and I still dont have a title. They mailed it snail mail and told me i should receive it in another 5-10 business days. Thats over 30 days from payoff. it was a lump sum payment that cleared the bank right away so this is a disgrace and could cost me losing the sale. I called customer service twice and they had attitude and didnt resolve anything at all.Review from Julie M
1 star05/10/2024
Horrible. They do exactly what law prohibits regarding garnishments. They disregard court orders. They garnish protected money (SSDI) and money under $500 despite MD law saying that's illegal. Then no one can help. ****** says call 800#, they tell you to go to branch.. Then tell me to call garnisher as if they work for him He can't unfreeze my funds only they can No accountability Plus now they have put the entire garnishments as a negative balance on my account as if they paid it. So now if my credit report pulled it looks like I owe $4000 to the creditor and another $4000 to bank. I truly have a positive balance yet they tell me I cannot close account. I went to a lawyer. Everything they are doing is illegal. Plus they ignored a judges ***** to unfreeze my money. I have proof of all this and they tell me I cannot talk to anyone from legal or anyone at all other than the branch clerk who can only send emails to the people who can"fix" this. In mean time I cannot access my disability money (my only source of income) due to their incompetent and unlawful actions.Review from Renee M
1 star04/12/2024
This Bank is the absolute ********** in the History of Banks. They are criminals and theives in my opinion. Went in 5 yes ago for fixed rate 2% home equity loan. They put through as HELOC. Have been complaining for 5 yrs that was done wrong. Interest went from 2 to 12% Have now paid ****** on 150 loan and wants ********************************************************************* 3 names of mortgage **** to refi to fixed rate loan?? I said " I've been in here every week for 5 yrs complaining and now not 1 dime has went toward principal and all of a sudden you have 3 names to redo as fixed rate after paying ****** in interest." ? FIVE YEARS I've been complaining loan was done incorrectly and always the same answer " we have nothing else" but now after 5 yr and ****** in interest paid begrudgingly they all of a sudden have fixed rate???? The worst! Should be shut down!Review from Mark K
1 star02/01/2024
they asked me to enter all my debit numbers and then my security code on the back of my card…how can I possibly think it’s private information that they don’t have access too in order to activate it…now I activated it and they took out like 30 cents from my account that I knew was a scam! There’s nothing legal about this bank. Whoever is running the business knows all your identity information and can use it as corrupt information to gain a second account with other bankers or other agencies. Why are they stealing money out of my checking account. There is no proof the money is gone——I called up to find out what my balance was one minute before I activated the card and there was money missing. I’ve been watched by this fraudulent bank for many years. I’m done with it. Next step I contact the police.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.