Complaints

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4/1/22, we contracted with Kitchen Savers to remodel our kitchen. The amount agreed to was $57, 255 through a finance company named ***** **** We've had several problems with the work performed in our kitchen remodel, some of which have been remedied. For example, when we had demolished the existing kitchen and were having the trades work done (plumbing & electrical), one of our plumber's noted a substantial error in the measurement of one bank of countertops that would have rendered our basement door inaccessible. We contacted the company and corrections were made to the cabinetry prior to installation. Unfortunately, two other significant problems remain unaddressed: again, poorly measured countertop in a different area, which is quite noticeable and a sink that began rusting immediately when we took ownership of the finished product. It's a split sink and only the left half is rusting, despite being unused since the second day of ownership, not the right side, which is the only one we use now. One of the cabinets was also installed without leveling it. Although the contractor attempted to fix it, the countertop would have had to be removed to effect complete repair, which was not done, citing, "you're reaching a point of diminishing returns, meaning you'd have to tear the whole thing up to get it completely level". The problems of which we complained were all verified by the employees sent to assess them. Some of the problems were repaired after these assessments, as mentioned previously. The worker who assessed the remaining sink and countertop problems, also verified them with his own pictures.

  Business response

  04/25/2023

  ************************* our install manager went to the home on 4/21/2023. Using a ****** ***** green pad and toothpaste, He was able to remove all rust residue in the sink. Photos have been added. He also explained to the customer that based on the fact that their cabinets, floor, and countertop were all unlevel, that is why their end panels and seams are not lined up properly. The customer understood and thanked him when he was finished. 

• Initial Complaint

  01/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Do not use kitchen saver to reface your cabinets. They have been to my house 6 times for 6 different reasons in 6 months. The quality of the kitchen is horrible to say the least. The customer service is horrendous. Almost like we were annoying the installer. The cabinets are cracking, laminate is peeling, nothing straight, crown molding replaced three times, baseboard taken off and never replaced. My family is in complete shock over the poor craftsmanship. The salesman told us it all high quality product, and sorry to say, Its low grade junk. The installer told us he will be at our house for the next ten years during warranty repairs. We asked for some kind of compensation because one of us have to take off of work to let the installers in to fix the reoccurring problems. I will advise anyone who is looking for new cabinets or refacing, to go elsewhere. They were also our most expensive estimate. Please do yourself a favor and do not use this company. You are guaranteed to be disappointed in the product and the service

  Customer response

  02/15/2023

   I did call for warranty repair Jan 5th and still have not received any correspondence at all. My kitchen is literally coming apart and now I think its getting kind of dangerous. I will supply photos. Please any help would be appreciated. Thank you
  

  
  

  Business response

  02/15/2023

  In the complaint the customer eludes to not hearing from us since the 5th of January. This isnt accurate. On the 18th of January I personally reached out, and then again On 1/31/2023 I sent an email to the customer asking for specifics so that we can set up a service ticket. He did not respond. (see attached). We set up the ticket anyway and attempted to contact him to schedule a time that would be convenient. On 2/9/2023 our installation manager contacted the customer and ************************** said that now is not a good time for him. He said that he would contact us when he was ready. We did try to contact him again today, 2/15/2023 and received the same response. He has a busy schedule and isnt sure when he is going to be available for us to come out and make any repairs but will contact us when he is free. We ask that we close this complaint since the customer has expressed that he is unavailable and is unsure of when he will be available for us to assist. 

• Initial Complaint

  08/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We paid well over $20,000 for cabinet refacing. We were told 3-5 days for installation and it took 3 weeks. We were supposed to have a final walk through with the installer but he quit. The job is still not complete more than a year after the fact. The company promises to fix the problem, but never does. They do not return phone calls.

  Business response

  08/29/2022

  There was some laminate cracking and the customer spoke with our installer *********************** in regard to this matter. we are scheduled to go out and repair the cracking on 9/10/22.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩